This property is great for a longer than usual stay in Cancun. The staff were very nice, but I did not like how the upper staff treated the workers. I observed a lot of rudeness & excess demands. I guess that is Mexico but it was very uncomfortable as they were all so kind. The food could be improved. ...
I love it. I like kind staff and food and transforstio. To the royal group
Bar service at the beach was outstanding. Extremely attentive and very helpful.. we didn’t have to find them they were always right there making sure we had everything we needed.
Nice place to stay on the city, big rooms, nice people
I love this hotel. We stay every year and always have great food and service.
Good for kids Nice staff High speed room service Wish that photos and wine/lobster at viaggio was ‘inclusive’ s stated ‘all inclusive’
On 14/02/20 returned to my room that night to find a book and a packable fan missing. I had read the book the night before and we were gone all day. The only ones on the room...us and cleaning. All the years I traveled I've never had anything missing until now. I also twisted my ankle on the uneven ...
Amazing place. Beautiful and staff so friendly. Would love to go back
Everything was easily accessible, pool with an ocean view and swim up bar...what else could one want?
Everything was amazing the people are what does it. So friendly and kind. So on top of things. Very relaxing. Next to no music at the pool and no good night entertainment. So, if you want that this place is not for you! If you want to relax and meet great people 💯 they have that
I would highly recommend this place! If i had anything to complain about id say the Moon Palace Resort is Too Big. This place is huge. Very good food, beds were comfortable and there is a whirlpool jacuzzi inside my room! Everything is all inclusive except choice foods like lobster and waygu beef ...
Food was crap! Sodas all watered down. Didn’t even taste like coke. Had employee as soon as we checked in basically try and get us to go to one of their " Secrets VIP " meeting where we get better prices - basically a timeshare. Got upset when we rejected his offer to go ahead with that service.
We have come 2X to the same spot and have loved it both times. The beach water is smooth, sand like sugar. Never feels overcrowded even when they are full like some of the Mega Resorts. The breakfast is tasty and the staff super nice. Palapa restaurant right on sand is great when u don’t feel like ...
Loved the beach their calm waves , everyone was so nice and attentive hotel ground really nice close to the shopping and restaurants
The friendly attitude and helpfulness of every employee was outstanding. Have stayed at a few other all inclusive resorts in Mexico and this one stood out above all the rest.
Ability to go between ALL Royal Hotels with Shuttle Service and enjoy the restaurants.
Extremely friendly and helpful staff. Excellent service. Safe and clean! Overall accommodations were excellent, one of the best experiences ever in Mexico. Will definitely return next year on our vacation. Shed a tear when we had to leave.
I love the property overall, great service and place.
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