I love this hotel. We stay every year and always have great food and service.
Amazing place. Beautiful and staff so friendly. Would love to go back
On 14/02/20 returned to my room that night to find a book and a packable fan missing. I had read the book the night before and we were gone all day. The only ones on the room...us and cleaning. All the years I traveled I've never had anything missing until now. I also twisted my ankle on the uneven ...
The friendly attitude and helpfulness of every employee was outstanding. Have stayed at a few other all inclusive resorts in Mexico and this one stood out above all the rest.
I loved everything. The staff was particularly amazing. Only complaint were the TVs. No smart TVs no option for Netflix and majority of channels were Spanish. Otherwise an absolutely resort and plan on returning.
Food was crap! Sodas all watered down. Didn’t even taste like coke. Had employee as soon as we checked in basically try and get us to go to one of their " Secrets VIP " meeting where we get better prices - basically a timeshare. Got upset when we rejected his offer to go ahead with that service.
Extremely friendly and helpful staff. Excellent service. Safe and clean! Overall accommodations were excellent, one of the best experiences ever in Mexico. Will definitely return next year on our vacation. Shed a tear when we had to leave.
Excellent service and amenities. Very nice beachfront, Hotel staff really cares about you. Commuting services to Cancun and the rest of the Hotel Area available anytime. only point is to put carpets in the rooms to reduce the noise caused to the guests in the room below by people walking on high ...
Bar service at the beach was outstanding. Extremely attentive and very helpful.. we didn’t have to find them they were always right there making sure we had everything we needed.
The grounds, lobby and common areas and rooms are beautifully kept. The staff is great as well.
Loved the sound and view of the ocean. Close to shops and restaurants.
Loved the beach their calm waves , everyone was so nice and attentive hotel ground really nice close to the shopping and restaurants
The bedroom had the most amazing view. It was breathtaking
Environmental was spacious and the drinks was top of line. Like getting real glass and not always a plastic cup. When we checked out they took the wrist band but they gave us a paper ticket that we use to eat and drink until the shuttle Picked us up. Normally at other hotel they take the wrist band ...
Great amenities, excellent service, beautiful and pristine hotel
Great location, friendly staff, great for family trip.
Everything was amazing the people are what does it. So friendly and kind. So on top of things. Very relaxing. Next to no music at the pool and no good night entertainment. So, if you want that this place is not for you! If you want to relax and meet great people 💯 they have that
It was great! We loved it! There was nothing we did not like except possibly having a casino.
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