Service was excellent and place was clean. I enjoyed the beach. I recommend they add more evening entertainment like cluub or live music.
Loud noise coming from above, loud music coming from next door, couldn’t take a shower after a long excursion because no hot water. Property is gorgeous staff is excellent.
We loved that it was very clean, laid back and friendly
Excellent hotel, staff are brilliant, polite and cannot do enough for you. Could not recommend this place highly enough. The only criticism is that the seaweed accumulates on the beach which can lead to an unpleasant smell.
The only thing that I didn't like was that there was no cushions on the sun beds besides that everything else was fantastic.
All good ! Excellent place ,nice stuff ,wellcoming,good food ,enough resturant,
I took advantage of two properties and it was great service.I was upset that the restaurant on Royal Islander take out serve me spoil eggs that my eight year old point out before she ate it.
I LOVED THE HOTEL. ESPECIALLY THE STAFF WHO ARE ALL SO FRIENDLY. BELIEVE OR NOT THAT MAKES A HUGE DIFFERENT. IF YOU WANT AN AMAZING TIME IN CANCUN, PLEASE GO TO SECRETS!!!!!
I liked the style of the interior, it was so cure and unike
Overall, we had a great time at the hotel. Room was good, the staff were all very friendly, the pool was great, the shows were ok but perhaps a little bit cheesy at times but that's just our preference. It was our first time doing all inclusive and it was generally good, we enjoyed the food and cocktails ...
We loved this resort. It was beautiful and relaxing. We would stay here again.
This property is amazing, one of the best, if not the best in Cancun. The food and drinks are amazing and lots of varieties to choose from. The staff is amazing, thoughtful, and extremely hard working and you truly feel welcomed. The rooms and condition of the hotel are beautiful and clean, the smell ...
Ability to go between ALL Royal Hotels with Shuttle Service and enjoy the restaurants.
It was refreshing, i felt young and i love it, thank you so much!!!
The property is beautiful! Looks just like, if not better, than the photos online
Didnt like that there’s only 2 sets of elevators for the entire resort and they are super slow! But other than that it’s extremely perfect perfect views and clean outside beach spot.
Most of the staff is nice and have good customer service, however there is that person that always ruin the good service. In the lobby the persons in check in area, are not the friendly ones. I did not like the way check in is done. They make you wait until 3:00pm to give you your room, even if the ...
It’s was beautiful all the staff way very friendly and helpful l loved our stay
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