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Hotel Chi Ibal Hu Cancun

2.0 star property
Hotel with a 24-hour front desk, near Cancun Mall

Choose dates to view prices

Hotel Chi Ibal Hu Cancun is in downtown's bustling center, offering travelers a lively base to explore the city. Guests enjoy free WiFi, while the 24-hour front desk provides tour arrangements, ticket assistance, and concierge services to enhance the Cancun experience.

Reviews

5.2 out of 10

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Studio Suite, 1 King Bed

Deluxe Studio Suite, 1 King Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Private bathroom
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 2 Twin Beds

Deluxe Studio Suite, 2 Twin Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Private bathroom
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio Suite, Multiple Beds

Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Private bathroom
Wardrobe or closet
  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Deluxe Studio Suite, 1 Double Bed

Deluxe Studio Suite, 1 Double Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Private bathroom
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
C. 35 Nte. 63, Cancun, QROO, 77513

What's nearby

  • Mercado 23 - 12 min walk - 0.7 miles
  • Las Palapas Park - 16 min walk - 0.9 miles
  • Plaza 28 - 18 min walk - 1.0 mile
  • Extreme Adventure - 19 min walk - 1.1 miles
  • Cancun Mall - 6 min drive - 1.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Mr. Lunch - ‬8 min walk
  • ‪El Pocito - ‬2 min walk
  • ‪Las Tortas de Cochinita - ‬1 min walk
  • ‪Taqueria los 3 Reyes - ‬2 min walk
  • ‪El Picudo - ‬8 min walk

About this property

Hotel Chi Ibal Hu Cancun

Hotel near Ultramar Ferry Puerto Juárez
Located close to Cancun Mall, Hotel Chi Ibal Hu Cancun has plenty to offer. Guests can connect to free in-room WiFi.
Additional perks include:
  • Tour/ticket assistance, a 24-hour front desk, and concierge services
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as amenities like free WiFi.
More amenities include:
  • Bathrooms with showers and shampoo
  • Wardrobes/closets and limited housekeeping

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  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Hotel Chi Ibal Hu Cancun Hotel
Hotel Chi Ibal Hu Cancun Cancun
Hotel Chi Ibal Hu Cancun Hotel Cancun

Frequently asked questions

How much is parking?

Hotel Chi Ibal Hu Cancun doesn't offer parking.

What time is check-in at Hotel Chi Ibal Hu Cancun?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Chi Ibal Hu Cancun?

Check-out is at noon.

Where is Hotel Chi Ibal Hu Cancun located?

Located in Downtown Cancun, this hotel is 0.7 mi (1.1 km) from Mercado 28 and 2.4 mi (3.9 km) from Ultramar Ferry Puerto Juárez. Mercado 23 and Las Palapas Park are also within 15 minutes.

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Reviews

Hotel Chi Ibal Hu Cancun Reviews

5.2

4.8

Cleanliness

4.6

Amenities

5.8

Staff & service

5.0

Eco-friendliness

4.6

Property conditions & facilities
Rating 10 - Excellent. 38 out of 174 reviews
Rating 8 - Good. 22 out of 174 reviews
Rating 6 - Okay. 20 out of 174 reviews
Rating 4 - Poor. 10 out of 174 reviews
Rating 2 - Terrible. 84 out of 174 reviews

Reviews

10/10 Excellent

Jesus Jorge

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Sep 2025

2/10 Terrible

Hortencia

Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t give me soap, no hot water but worse of all, no soap to shower.. no functioning tv, only netflix with a block that wont let you log in.. unsafe area
Stayed 1 night in Aug 2025

4/10 Poor

Jesus Guillermo

Disliked: Staff & service
water and lights went out and they didn’t have a ETA. So had to bird bath before leave so I can catch my flights
Stayed 2 nights in Jul 2025

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the service outstanding. The hotel is a simple place, no fluff, perfect for an overnight stay.
Stayed 1 night in Feb 2024

6/10 Okay

Rocky

Disliked: Property conditions & facilities
Staff are nice.
Stayed 4 nights in May 2024

10/10 Excellent

Vivia

Liked: Cleanliness, staff & service
Shops are nearby
Stayed 3 nights in Feb 2024

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for… just pay more. You can find a nice hotel for $50 a night. Don’t stay here.
Stayed 1 night in Jul 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Stay Here. Really terrible
Stayed 2 nights in Apr 2024

8/10 Good

Manuel

Good
Stayed 1 night in Jun 2023

2/10 Terrible

mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in deplorable condition and look nothing like the photos provided
Stayed 7 nights in Jun 2024

8/10 Good

Vivia

Liked: Staff & service, amenities
It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita
Stayed 2 nights in Mar 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly but this was the absolute worst place I’ve ever stayed. Nothing like the photos. Stained sheets, pillow cases, and towels… someone wiped boogers all over the walls…
Stayed 2 nights in Dec 2023

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back.
Stayed 4 nights in Feb 2024

2/10 Terrible

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area
Stayed 2 nights in Mar 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place unsafe room door you can't sleep thinking on your security
Stayed 1 night in Aug 2023

2/10 Terrible

Florencia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Nothing to do with the pictures that they show in the web site. It was full of ants and dirty!
Stayed 1 night in Dec 2023

10/10 Excellent

Vivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the smell air smell nasty
Stayed 2 nights in Mar 2024

2/10 Terrible

Lee

Disliked: Amenities, property conditions & facilities
The bed had hair from previous guest stay on it and the bed pillows looked like they had not been changed from pevious guest. The toilet was located 4” from the opposite wall, meaning you had to straddle it to use it, not sit. Internet didn’t work also. Checked in and left as soon as I’d found another place to stay.
Stayed 1 night in May 2023

2/10 Terrible

benjamin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap.
Stayed 1 night in Jan 2024

2/10 Terrible

Xavier

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst ive seen. Bugs were crawling on me. I left after an hour. I couldnt take it. It was terrible
Stayed 2 nights in Nov 2021

2/10 Terrible

Luz

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly.

2/10 Terrible

MARIA DE LUCERO

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia is complicit in fraud along with the hotel, the photos of the rooms do not correspond to the hotel, and it is very dirty. I asked for my refund due to fraud since they offer what is not and they do not give me
Stayed 1 night in May 2023

2/10 Terrible

alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever seen. Firstly, the place looked nothing like the advertisement. The cover picture for this place was a beach view, instead I got a brick wall as a view, and was about 5 miles from the coast. The walls and curtains were all stained, as were the sheets, I assume from the previous guest There were insects everywhere. The bed was incredibly uncomfortable, and one was broken The area felt very sketchy/unsafe The air conditioning barely worked There was no toilet seat or paper The shower and taps were unclean and mould There were numerous tiles missing in the bathroom The door to the room was not secure And finally one of the staff was incredibly sexually inappropriate with me (a 31yo women travelling alone) I stayed here for around 3 hours, which was spent looking for a nicer hotel in a safer area Do not believe the adverts. This place is straight out of nightmares and frankly Expedia should be checking these places before promoting them
Stayed 10 nights in Dec 2023

2/10 Terrible

Margarita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience I ever had. The hotel was closed when we arrived. We have to wait about 30 minutes outside the door and the neighborhood is not one of the safest. There was ants on the bed so we couldn't even sleep on the bed. The bed sheets were dirty and there was no blankets at all. We try to use the shower and a centipede came out of the drain. We didn't use it anymore since we were afraid more bugs would come out of it. The walls were all dirty and what looked like blood stains. There was blood in one of the garbage can as well. The door did not close properly. Etc. We couldn't even sleep at all. The only reason we didn't leave was because i couldn't get another hotel room right away but we did leave in the morning. Horrible experience!!!!
Stayed 3 nights in Dec 2023
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Policies

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