The friendly attitude and helpfulness of every employee was outstanding. Have stayed at a few other all inclusive resorts in Mexico and this one stood out above all the rest.
Everything was amazing the people are what does it. So friendly and kind. So on top of things. Very relaxing. Next to no music at the pool and no good night entertainment. So, if you want that this place is not for you! If you want to relax and meet great people 💯 they have that
The bedroom had the most amazing view. It was breathtaking
Very nice property overall. Good design that allows easy access to the beach and the facilities on the ground. Amazing service and staff.
Extremely friendly and helpful staff. Excellent service. Safe and clean! Overall accommodations were excellent, one of the best experiences ever in Mexico. Will definitely return next year on our vacation. Shed a tear when we had to leave.
I love this hotel. We stay every year and always have great food and service.
Loved the beach their calm waves , everyone was so nice and attentive hotel ground really nice close to the shopping and restaurants
Excellent service and amenities. Very nice beachfront, Hotel staff really cares about you. Commuting services to Cancun and the rest of the Hotel Area available anytime. only point is to put carpets in the rooms to reduce the noise caused to the guests in the room below by people walking on high ...
Everything was easily accessible, pool with an ocean view and swim up bar...what else could one want?
Great staff and excelent food and service Very clean
Loved the shows every evening! The food at the restaurants was good, but not great. The buffet had a very good choices and changing options and was better than the restaurants. The beach and pools were amazing! Beautiful property, very well maintained and clean. I would definitely stay again.
I would highly recommend this place! If i had anything to complain about id say the Moon Palace Resort is Too Big. This place is huge. Very good food, beds were comfortable and there is a whirlpool jacuzzi inside my room! Everything is all inclusive except choice foods like lobster and waygu beef ...
It was great! We loved it! There was nothing we did not like except possibly having a casino.
The front desk employees are trike. I had to upgrade my room.
The resort was very nice, food excellent, beach excellent and staff very respectful. The only small matter is the physical separation between the hotel/pool/beach with the restaurant/spa/gym area.
Such a beautiful resort with the best staff members. Thanks Jonathan, Randy and Eduardo for making our trip just amazing and relaxing!
I loved everything. The staff was particularly amazing. Only complaint were the TVs. No smart TVs no option for Netflix and majority of channels were Spanish. Otherwise an absolutely resort and plan on returning.
I like the cleanliness of property and the friendliness of the staff. Its absolutely beautiful room and view. I didn't like the choices of restaurant and that the Sedona outdoor dining leaves eating utensils on the table with birds flying, landing and eating leftovers Also the staff always lay the ...
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