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Moon Palace Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor pools

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Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Superior Junior Suite Golf Course - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2020
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Ocean Front Suite - King Size Bed

Superior Governor Ocean Front Suite - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Governor Ocean Front Suite - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 111.17 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite - King Size Bed

Superior Governor Suite - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Governor Suite - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | Premium bedding, down comforters, memory foam beds, free minibar

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Standard With Partial Sea View

Premium bedding, down comforters, memory foam beds, free minibar

Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior With Golf Course View

Premium bedding, down comforters, memory foam beds, free minibar

Suite Superior With Golf Course View

  • Golf view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Suite -6 Guests- With Garden View

Premium bedding, down comforters, memory foam beds, free minibar

Family Suite -6 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Premium With Partial Sea View

Floor plan

Room Premium With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Side Sea View

Premium bedding, down comforters, memory foam beds, free minibar

Suite Master With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite Presidential With Sea View

Living area | 55-inch Smart TV with satellite channels, TV, foosball

Suite Presidential With Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room Luxury

Premium bedding, down comforters, memory foam beds, free minibar

Room Luxury

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Premium bedding, down comforters, memory foam beds, free minibar

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Premium bedding, down comforters, memory foam beds, free minibar

Suite Junior With Garden View

  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
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About the neighborhood

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

What's nearby

  • Xoximilco - 10 min walk - 0.5 miles
  • Moon Palace Golf Club - 16 min walk - 0.9 miles
  • Ventura Park Cancun - 10 min drive - 7.2 miles
  • Riviera Cancun Golf Resort - 10 min drive - 4.6 miles
  • Delfines Beach - 19 min drive - 12.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury all-inclusive property renovated in 2020 and located near Moon Palace Golf Club
Located close to Riviera Cancun Golf Resort, Moon Palace Cancun - All Inclusive provides a golf course, a marina, and a nightclub. This property is a great place to bask in the sun with a white sand beach, sun loungers, and kayaking. Treat yourself to a body scrub, hydrotherapy, or a detox wrap at the onsite spa. At the 16 on-site restaurants, enjoy breakfast, dinner, and Asian cuisine. The gym offers fitness classes and yoga classes; other things to do include basketball, beach yoga, and beach volleyball. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with an airport shuttle and 9 swim-up bars.
Other perks include:
  • 7 outdoor pools and a children's pool, with a waterslide, 9 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Babysitting (surcharge), local meal delivery service, and concierge services
  • Guest reviews say great things the family-friendly amenities, pool, and helpful staff
Room features
All 1334 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Separate tubs/showers, free toiletries, and hair dryers
  • 55-inch Smart TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Does Moon Palace Cancun - All Inclusive have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

Is Moon Palace Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Cancun - All Inclusive?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Moon Palace Cancun - All Inclusive?

Check-out is at noon.

Does Moon Palace Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, mini golf, soccer, and more.

Where is Moon Palace Cancun - All Inclusive located?

This Cancun property is on the beach, 1.9 mi (3 km) from Moon Palace Golf Club, and within 12 mi (20 km) of Riviera Cancun Golf Resort and Delfines Beach. El Rey Ruins and Iberostar Cancun Golf Course are also within 12 mi (20 km).

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Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1439 out of 2738 reviews
Rating 8 - Good. 548 out of 2738 reviews
Rating 6 - Okay. 327 out of 2738 reviews
Rating 4 - Poor. 209 out of 2738 reviews
Rating 2 - Terrible. 215 out of 2738 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Oneka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Moon Palace
Stayed 3 nights in May 2025

8/10 Good

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time
Stayed 6 nights in May 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Property is beautiful and peaceful not too kids friendly and brads were a little hard other than that service and food was great
Stayed 4 nights in Mar 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing! So many options for breakfast, lunch and dinner. Everyone is so nice and welcoming and help make your stay one of a kind
Stayed 4 nights in May 2025

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Just wished the seaweed wasn’t as bad!!
Stayed 5 nights in May 2025

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and great vacation
Stayed 4 nights in Apr 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly. The grounds were meticulously maintained, there was always something going on, and the resort was busy, but we found spaces that were quiet, and our family enjoyed it so much that we can't wait to go back again!
Stayed 6 nights in Apr 2025

8/10 Good

Kit Ha

Liked: Cleanliness, amenities, property conditions & facilities
All restaurants is good. The staff in the hotel were very polite and attentive to us. Smiling and happy to help us too.
Nice weather
Swimming pool 😎
Stayed 6 nights in Jun 2025

10/10 Excellent

Cheng L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice and staffing was helpful and friendly.
Stayed 6 nights in Apr 2025

10/10 Excellent

Hipolito

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect very satisfying with the service
Stayed 4 nights in May 2025

8/10 Good

Xiujing

Liked: Staff & service
Good vacation places.
Stayed 6 nights in Apr 2025

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort
Stayed 5 nights in Mar 2025

10/10 Excellent

LaKia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stayed I would return
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service were great.
Stayed 4 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness
I love that Moon palace has 3 resorts connected together and we have options to visit them and enjoy amenities.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mingming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and excellent place . Will definitely come back again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in May 2025

10/10 Excellent

Ashley

Great resort for kids and adults, great restaurants for an all inclusive, great service! Beaches have a lot of seaweed but 10/10 trip!
Stayed 4 nights in Apr 2025

10/10 Excellent

Donika

Liked: Amenities
Food was amazing not one placed missed. Staff is friendly and attentive for anything we needed. The rooms were outdated that’s the only complain but overall an amazing resort
Stayed 5 nights in May 2025

4/10 Poor

Carlos

Liked: Cleanliness, staff & service, amenities
The property is ok,
Stayed 3 nights in May 2025

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property for Spring Break. Dining options and food was the best I’ve ever had for an all exclusive.
Stayed 6 nights in Mar 2025

10/10 Excellent

Carlos Alberto Aguilera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!!!, staff service was great all the time, food was delicious both in buffets and in specialty restaurants, the hotel is perfectly well-kept and spotless, this is by far the best hotel in Cancun at its price range in my opinion.
Stayed 7 nights in Apr 2025

10/10 Excellent

Junaid

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about this resort . Everything you need is available here. Great great for kids. Staff is the nicest i have seen. Definitely coming back.
Stayed 7 nights in May 2025

8/10 Good

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive for food! Beautiful pools! Very happy with Moon Palace. Going back next Easter
Stayed 7 nights in Apr 2025

10/10 Excellent

Kenis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!! Great service.
Stayed 3 nights in Mar 2025