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Excellence Playa Mujeres - Adults Only All Inclusive

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Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

A resort pool area with multiple pools, palm trees, and thatched umbrellas. - Excellence Playa Mujeres - Adults Only All Inclusive (Punta Sam)
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A resort with a pool, palm trees, and a view of the ocean. - Excellence Playa Mujeres - Adults Only All Inclusive (Punta Sam)
A beachside bed with white curtains, a hat, and sunglasses on the bed. - Excellence Playa Mujeres - Adults Only All Inclusive (Punta Sam)
A spacious lobby with a high ceiling, a central bar area, and a staircase leading to upper floors. - Excellence Playa Mujeres - Adults Only All Inclusive (Punta Sam)
Luxury
5.0 star property
9.2

Wonderful

Serene retreat with lazy river

Eleven restaurants serve gourmet cuisine across this adults-only beachfront paradise, from authentic Mexican to seafood at the Lobster House. Guests enjoy the lazy river pool or hydrotherapy at the spa. Private balconies with heart-shaped outdoor beds offer perfect sunset views.

Popular amenities

  • Hot tub
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior Suite Spa or Pool View

Room

Junior Suite Spa or Pool View

9.2 out of 10
Wonderful
(104 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Room

Junior Swim Up Suite Spa or Pool View

9.4 out of 10
Exceptional
(40 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

A rooftop pool area with a view of buildings and a clear sky.

Two-Story RooftopTerrace Suite Spa or Pool View

9.4 out of 10
Exceptional
(9 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

A hotel room with a balcony, a TV, a dining table, and a sofa.

Excellence Club Junior Suite Ocean View

9.6 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

A balcony with a wooden floor, a hot tub, and a view of the beach.

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

A poolside area with a wooden deck, lounge chairs, and a thatched-roof structure.

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

A modern hotel room with a balcony, a sofa, a coffee table, and a view of palm trees.

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

A rooftop terrace with a pool, lounge chairs, and a seating area with a view of the city skyline.

Terrace Suite With Plunge Pool

9.0 out of 10
Wonderful
(17 reviews)
  • 149 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Playa Mujeres, a neighborhood in Punta Sam, Excellence Playa Mujeres - Adults Only All Inclusive is next to a golf course and on a private beach. Cancun Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Garrafon Natural Reef Park and Cancun Cultural House are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Punta Sam travel guide
View more Resorts in Punta Sam
Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • A beach with thatched umbrellas, palm trees, and lounge chairs.
    Mujeres Beach
    8 min walk - 0.5 miles
  • A beach with clear turquoise water, palm trees, and a thatched-roof structure.
    North Beach
    47 min drive - 6.1 miles
  • A wooden pier with a sign for 'Isla Mujeres Dolphin Discovery' and a thatched-roof structure in the background.
    Dolphin Discovery
    54 min drive - 9.6 miles
  • Punta Sam Beach
    3 min drive - 1.4 miles
  • Playa Mujeres Golf Club
    4 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN)
    49 min drive

Restaurants

  • Don Fernando Lobby Bar
    5 min drive
  • La Casona STK
    5 min drive
  • Twiggy
    18 min walk
  • Davinos
    5 min drive
  • El Suspiro
    7 min drive

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  • Pool
  • Hot tub
  • All inclusive
9.4 out of 10, Exceptional, 755 reviews
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Property amenities

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Yes, this property has 7 outdoor pools.

Is Excellence Playa Mujeres - Adults Only All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-out is at noon.

Does Excellence Playa Mujeres - Adults Only All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3904.21 per vehicle applies.

Are there all-inclusive benefits at Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

9.2

Wonderful

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1207 out of 1582 reviews
Rating 8 - Good. 216 out of 1582 reviews
Rating 6 - Okay. 93 out of 1582 reviews
Rating 4 - Poor. 26 out of 1582 reviews
Rating 2 - Terrible. 40 out of 1582 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The were so attentive and accommodating. The atmosphere was the perfect mix of relaxing and fun. Our room was cleaned everyday, well stocked with amenities and felt luxurious. Can’t recommend this place more if you’re looking for an all inclusive!
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service was impeccable, The staff was super respectful, receptive, kind, and understanding regarding all issues.
Stayed 5 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Rooms were always clean.
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is genuinely lovely and pleasant here. So many people made our stay special by just being attentive, welcoming and respectful. We would definitely come back here!!
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The resort was beautiful. Only drawback was the construction noise but even that wasn’t that bad. And it’s for a good cause - making the resort even better! Would 100% stay again.
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our experience was great. Every body was nice and pleasant, and the food was really good.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay! It was clean and the service was exceptional. My only complaint was that the food was not top notch. It was only ok. Despite that, we would still return to this location in the future.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome. Dinner spots were great
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful stay. Excellent staff and delicious food. Perfect place to just relax.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing. The staff were very attentive to all of our needs, and there was plentiful amount of variety of food to be had at this resort. The rooms were very clean and spacious. The people were very kind and willing to help out with anything. The bar was plentiful and nourishing. The café had amazing cold cuts and coffee, and the entertainment was to die for. This was an amazing experience for me and my fiancé, and we hope to enjoy everything.
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great from the restaurant to the room service. Entertainment staff was great at the pool with games and interacting with us.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service and great food (lots of vegan/vegetarian options). Loved all the bars, the beach and the nightly entertainment events!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this resort 4 times. We love the location, the beach, the service, and the facilities. The only thing we note each time is we feel the food overall has gone down in quality. Otherwise we love it.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and everything were great
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disclaimer!! If you’re looking for the best resort in Mexico this is it. Top tier service, food and entertainment! Huge shoutout to the entertainment team Nathalie, Katie, Saul, Alexis, estaban! Not to mention our excellent servers Benjamin and Tonatiuh! Looking forward to coming back soon!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and room service were incredible
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, undergoing renovations in some areas. Upkeep and maintenance are excellent. The staff may well be the best thing about this property. HUGE shoutout to Josue, Louis & Angel
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere, decent food, great entertainment and drinks
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beaches just a trail of seaweed that was easily stepped over into swimmable water! Huge worry not needed. Food was great and options that we still needed 2 more nights to get to all tbe options after a 6 night stay. Staff on the beach and throughout were amazing. Would come back again!
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room with our own plunge pool. The food wasn’t my favorite part. The water features were nice to do with my husband at the spa.
Stayed 14 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very clean. Loved our room too.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful service was amazing!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing - so helpful and they go out of their way to make sure you're having a great time The property is gorgeous, very well thought-out and meticulously maintained. The food options are excellent and the drinks are delicious.
Stayed 8 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort. The staff was attentive. The food was plentiful. The view, breathtaking. We will be back.
Stayed 5 nights in Jul 2026