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Excellence Playa Mujeres - Adults Only All Inclusive

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Exterior - Excellence Playa Mujeres - Adults Only All Inclusive (Punta Sam)
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Premium bedding, down comforters, free minibar, in-room safe - Excellence Playa Mujeres - Adults Only All Inclusive (Punta Sam)
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Outdoor wedding area - Excellence Playa Mujeres - Adults Only All Inclusive (Punta Sam)
Luxury
5.0 star property
9.2

Wonderful

Serene retreat with lazy river

Eleven restaurants serve gourmet cuisine across this adults-only beachfront paradise, from authentic Mexican to seafood at the Lobster House. Guests enjoy the lazy river pool or hydrotherapy at the spa. Private balconies with heart-shaped outdoor beds offer perfect sunset views.

Popular amenities

  • Hot tub
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior Suite Spa or Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Spa or Pool View

9.2 out of 10
Wonderful
(95 reviews)
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

9.6 out of 10
Exceptional
(35 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.4 out of 10
Exceptional
(8 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.6 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down comforters, free minibar, in-room safe

Terrace Suite With Plunge Pool

8.8 out of 10
Excellent
(14 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Playa Mujeres, a neighborhood in Punta Sam, Excellence Playa Mujeres - Adults Only All Inclusive is next to a golf course and on a private beach. La Isla Shopping Mall and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Garrafon Natural Reef Park and Cancun Cultural House are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Punta Sam travel guide
Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Mujeres Beach
    Mujeres Beach
    8 min walk - 0.5 miles
  • North Beach
    North Beach
    47 min drive - 6.1 miles
  • Dolphin Discovery
    Dolphin Discovery
    57 min drive - 9.6 miles
  • Playa Mujeres Golf Club
    5 min drive - 2.0 miles
  • Moon Palace Golf Club
    54 min drive - 23.7 miles

Getting around

  • Cancun Intl. Airport (CUN)
    39 min drive

Restaurants

  • Mike's Coffee
    6 min walk
  • The Press
    17 min walk
  • caprichos villa del palmar
    5 min drive
  • El Suspiro
    7 min drive
  • Twiggy
    18 min walk

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Luxury all-inclusive property located in Playa Mujeres
Take advantage of an adjacent golf course, 7 poolside bars, and a swim-up bar at Excellence Playa Mujeres - Adults Only All Inclusive. With a private beach, beachfront dining, and a beach bar, this property is the perfect place to soak up some sun. Treat yourself to a facial, a manicure/pedicure, or a body wrap at the onsite spa. At the 11 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The 24-hour gym offers fitness classes and yoga classes; other things to do include sailing, kayaking, and snorkeling. Free in-room WiFi is available to all guests, along with a rooftop terrace and a coffee shop/cafe.
Other perks at this property include:
  • 7 outdoor pools along with pool umbrellas and a swim-up bar
  • Free valet parking
  • A roundtrip airport shuttle (surcharge), massage treatment rooms, and a gift shop
  • An elevator, a vegetable garden, and a porter/bellhop
  • Guest reviews give top marks for the dining options, beach locale, and pool
Room features
All 450 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-compatible safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with jetted tubs and free toiletries
  • 55-inch Smart TVs with premium channels
  • Furnished balconies or patios, separate sitting areas, and eco-friendly cleaning products

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some wind energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Yes, this property has 7 outdoor pools.

Is Excellence Playa Mujeres - Adults Only All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-out is at noon.

Does Excellence Playa Mujeres - Adults Only All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3904.21 per vehicle applies.

Are there all-inclusive benefits at Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Excellence Playa Mujeres - Adults Only All Inclusive located?

Located in Playa Mujeres, this beachfront property is next to a golf course and within 1 mi (2 km) of Mujeres Beach, Punta Sam Beach, and Punta Sam Ferry Terminal. Playa Mujeres Golf Club and El Meco Archaeological Site are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

9.2

Wonderful

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1137 out of 1507 reviews
Rating 8 - Good. 211 out of 1507 reviews
Rating 6 - Okay. 94 out of 1507 reviews
Rating 4 - Poor. 25 out of 1507 reviews
Rating 2 - Terrible. 40 out of 1507 reviews

Reviews

Verified

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, swimming pool and friendly staff
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Went for our honeymoon and had the most amazing experience. The two story private terrace is a dream. Everywhere we went we had a great experience and every single staff member was extremely welcoming
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Edmari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED THIS PLACE!!!! we went for our anniversary trip and spend 5 days we splurged on the club and we didn't regret it. They were very attentive and kind even when we got a little bit of an incident with my food allergies they where quick to respond and best service 10 stars 🌟 we are already thinking of coming back soon!!!!!! Love this place sooo much
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Ingris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, very friendly staff. The FOOD was great!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice from check in to check out. Beautiful, clean resort. No complaints honestly!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff was excellent. We enjoyed the spa tremendously. Can't wait to be back.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding location. The Excellence Club is worth the upgrade.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and immaculate, and every single staff member we encountered from the moment we arrived was kind, helpful and friendly. Great gym and amazing spa. Will definitely go back!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Paulino

Liked: Cleanliness, staff & service, amenities
We absolutely loved our stay at this property. The ocean view was amazing!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Dennis Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was always clean, staff was amazing…⭐️⭐️⭐️⭐️⭐️
Stayed 5 nights in Mar 2026
Verified

8/10 Good

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good staff, and nice layout
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spectacular, the food is amazing, the whole resort is clean, and the gym is high class. Most of the resort (map, activities schedule, menus) is through the app, but the internet is really good around the resort. The best part of the stay was how incredibly kind and attentive the staff is.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort food was so delicious. The staff everywhere on property were extremely attentive , happy to help, and quick service ! Room was so spacious and clean. I’m so happy I picked this resort . The nightly entertainment was also top tier !
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Thomas Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and helpful
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Hyun Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine solo trip. Recommended for relaxing and golf
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Abdallah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a good time at Excellence Playa Mujeres. The resort itself is beautiful, especially the pools, which were clean, relaxing, and one of the highlights of our stay. The staff was always friendly, welcoming, and clearly working very hard. That being said, the food was below average compared to what we expected from a resort of this level. Another issue was the slow service at times, especially when ordering drinks by the pool, which often took much longer than expected. It honestly seemed like the resort may be understaffed, because the employees were kind and doing their best, but service delays were noticeable throughout our stay. With better staffing and improvements to the food quality, this resort could provide a much better overall experience.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

parvez

Liked: Cleanliness, amenities, property conditions & facilities
This is my favorite place in Cancun so far. Excellent food, calm beaches and super relaxing lazy river.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Beth

Liked: Cleanliness, amenities
Food was excellent. Great drink service. Beautiful property
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jillian

Liked: Cleanliness, amenities, property conditions & facilities
Super clean rooms, excellent staff (especially the Martini bar) and great food! Would come again!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Room was always well kept. The staff service always went above and beyond to take care of us. Would suggest this beautiful place to stay.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, amenities, property conditions & facilities
Staff is exceptional, rooms are spotless, amenities, food, drinks, ABSOLUTELY EVERYTHING IS AMAZING
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The resort is very nice and the staff is friendly.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The staff made every effort to keep our room spotless and well supplied. The food - including room service - was excellent.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Everything was spotless. We had a swim out room in the lazy river and loved everything about it. This was our first time to this resort and we are planning on going back next year
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Angela Ann

Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful, the place was beautiful and clean. Loved every minute of my stay
Stayed 6 nights in Dec 2025