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Overview of Excellence Playa Mujeres - All Inclusive - Adults Only

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Private beach, beach massages, scuba diving, snorkeling
Private beach, beach massages, scuba diving, snorkeling
7 outdoor pools, pool umbrellas
Outdoor Spa Tub

Excellence Playa Mujeres - All Inclusive - Adults Only

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air Conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationMujeres Beach9 min walk
    Popular LocationPunta Sam Ferry Terminal5 min drive
    Popular LocationPlaya Mujeres Golf Club8 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Book online or call:

1-800-675-4318

Choose dates to view prices

  • Terrace Suite With Plunge Pool

    5/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Excellence Club Two-Story Rooftop Terrace Suite

    4.8/5 guest room rating

    Room amenities

    • 807 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Excellence Club Two-Story Rooftop Terrace Suite + Free On-Site Covid-19 Test

    Room amenities

    • 807 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Excellence Club Junior Suite Pool View

    4.9/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Jr Ste Swim Up Spa or Pool View + Free On-Site Covid-19 Test

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Swim Up Spa or Pool View

    4.8/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Jr. Suite Spa or Pool View

    4.7/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More details
  • Two-Story RooftopTerrace Ste Spa-Pool Vw

    4.7/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Excellence Club Junior Suite Ocean View

    4.7/5 guest room rating

    Room amenities

    • 807 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Two-Story RooftopTerrace Ste Spa-Pool Vw + Free On-Site Covid-19 Test

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Jr. Suite Spa or Pool View + Free On-Site Covid-19 Test

    Room amenities

    • 807 sq ft
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More details
  • Terrace Suite With Plunge Pool + Free On-Site Covid-19 Test

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Excellence Club Junior Swim Up Suite Pool View

    4.8/5 guest room rating

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Excellence Club Junior Suite Ocean View + Free On-Site Covid-19 Test

    Room amenities

    • 807 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Excellence Club Junior Swim Up Suite Pool View + Free On-Site Covid-19 Test

    Room amenities

    • 807 sq ft
    • Sleeps 2
    • 1 King Bed
    More details

About this area

Punta Sam

Located in Punta Sam, Excellence Playa Mujeres - All Inclusive - Adults Only is next to a golf course and on a private beach. Las Americas Cancun Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mujeres Beach and Norte Beach. Dolphin Discovery and Garrafon Natural Reef Park are not to be missed. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Mujeres Beach - 9 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • El Meco Archaeological Site - 8 min drive
  • Norte Beach - 8 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • Toscana / Dress Code – Garden-view theme restaurant. Serves breakfast, lunch, and dinner daily.
  • The Lobster House /DressC – Beachfront restaurant. Serves breakfast, lunch, and dinner daily.
  • The Grill // Dress Code – Beachfront restaurant. Serves lunch and dinner daily.
  • Barcelona // Dress Code – Ocean-view fine-dining restaurant. Serves dinner daily.
  • The Flavor Market / Dress – Ocean-view fine-dining restaurant. Serves dinner daily.
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About this property

Excellence Playa Mujeres - All Inclusive - Adults Only

Elegant adults-only property on the beach
Catch some rays on Excellence Playa Mujeres - All Inclusive - Adults Only's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 450 rooms boast jetted tubs and offer free WiFi and free minibar items. Furnished balconies or patios and sitting areas are standard, as are LED TVs with satellite channels.
Excellence Playa Mujeres - All Inclusive - Adults Only offers 450 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Access to onsite clubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 10 restaurants and 1 coffee shop/café
  • 7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 7 outdoor pools
  • Aerobics classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Dry cleaning service
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 15 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Cable/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers health screenings for COVID-19 onsite. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through March 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and to schedule departure health screenings.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - All Inclusive - Adults Only Punta Sam

Frequently asked questions

Does Excellence Playa Mujeres - All Inclusive - Adults Only have a pool?
Yes, this property has 7 outdoor pools.
Is Excellence Playa Mujeres - All Inclusive - Adults Only pet-friendly?
No, pets are not allowed at this property.
How much is parking at Excellence Playa Mujeres - All Inclusive - Adults Only?
Valet parking is free at this property.
What time is check-in at Excellence Playa Mujeres - All Inclusive - Adults Only?
Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Excellence Playa Mujeres - All Inclusive - Adults Only?
Check-out is at noon.
Are there all-inclusive benefits at Excellence Playa Mujeres - All Inclusive - Adults Only?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.
Where is Excellence Playa Mujeres - All Inclusive - Adults Only located?
Located in Playa Mujeres, this beachfront property is next to a golf course and within 1 mi (2 km) of Punta Sam Beach and Mujeres Beach. Playa Mujeres Golf Club is 1.7 mi (2.7 km) away.
4.7
Exceptional
Rating 5 - Excellent. 1277 out of 1520 reviews
5 - Excellent 84%
Rating 4 - Good. 140 out of 1520 reviews
4 - Good 9%
Rating 3 - Okay. 54 out of 1520 reviews
3 - Okay 4%
Rating 2 - Poor. 26 out of 1520 reviews
2 - Poor 2%
Rating 1 - Terrible. 23 out of 1520 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and there to make your stay exceptional. We went for our anniversary and the concierge, Armando, made sure to make our day very special. We loved the attentiveness and the cleanliness of the resort.
Stayed 5 nights in Feb 2021

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here in January 2021 and my vacation was ruined. It’s expensive but not forth this money. I do not recommend this hotel and this is why: 1. Unless other hotels, this resort has very small and poor buffet with very poor food, small choice and very limited selection. Several months earlier I was in Riu Palace Puerto Vallarta and buffet there was great, you can’t even compare. 2. They advertise that they have 12 upscale restaurants with gourmet food, but on my opinion, food doesn't taste gourmet at all, just regular food. French restaurant “Chez Isabelle” was a disappointment, as well as others. 3. Very boring place. Have absolutely nothing to do in the evenings, no entertainment at all. Very short and poor shows which are done by 10 pm. The only place to hang out is the bar at the main lobby were we spent every evening and it’s quiet and boring. 4. Hard to find available lounger on the beach and near the pool during the day. And poor service on the beach. Servants were coming rare, not interested in offering help and mostly ignore you.  5. I saw how 5 or 6 workers of the hotel were beating and put on the floor American tourist at the main lobby bar area. We were sitting aside and they told us to leave. I asked what have happened and the worker didn't want to reply. I asked again and the worker threatening to kick me out of the hotel as well if I continue asking questions.. 6. The price is unreasonably high for what you get. Don’t waste your money, go elsewhere!
Stayed 10 nights in Dec 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single detail was thought about and taken care of before we could even say it out loud. My husband planned our next trip two days into the first one!
Stayed 6 nights in Feb 2021

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. The staff was extremely friendly and helpful. The food was delicious. The whole place was kept very clean. The vegetation was well kept. Even the beach was regularly cleaned of seaweed. Just a wonderful trip. Pizza guy and bartenders were great. The entertainment was awesome.
Stayed 3 nights in Feb 2021

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, super clean, awesome staff, and good restaurants. Hugo was a fantastic pool waiter.
Stayed 5 nights in Feb 2021