3/5 Okay
MARIA
Traveled with partner
Sep 18, 2021
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2021
Excellence Playa Mujeres - Adults Only All Inclusive
Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive
Overview of Excellence Playa Mujeres - Adults Only All Inclusive
Excellence Playa Mujeres - Adults Only All Inclusive
4.7/5 Exceptional
Guests rated this property 4.9/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- All inclusive
- Air conditioning
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
- Social distancing
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
Explore the area
- Tortuga Beach30 min drive
- Cancun Interactive Aquarium37 min drive
- La Isla Shopping Mall39 min drive
- Cancun, Quintana Roo (CUN-Cancun Intl.)42 min drive
Choose dates to view prices
About this area
Punta Sam
Located in Punta Sam, Excellence Playa Mujeres - Adults Only All Inclusive is next to a golf course and on a private beach. Mercado 23 and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Punta Sam Beach. Garrafon Natural Reef Park and Dolphin Discovery are also worth visiting. Spend some time exploring the area's activities, including golfing.
What's nearby
- Mujeres Beach - 9 min walk
- Punta Sam Ferry Terminal - 5 min drive
- Tortuga Beach - 30 min drive
- Cancun Interactive Aquarium - 37 min drive
- La Isla Shopping Mall - 39 min drive
Getting around
- Cancun Intl. Airport (CUN) - 30 min drive
Restaurants
- Toscana – Garden-view buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
- The Lobster House – Beachfront restaurant offering seafood. Serves breakfast, lunch, and dinner daily.
- The Grill – Beachfront steakhouse. Serves lunch and dinner daily.
- Barcelona – Ocean-view fine-dining restaurant offering Mediterranean cuisine. Serves dinner daily.
- The Flavor Market – Ocean-view fine-dining restaurant. Serves dinner daily.
About this property
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkeling
Land activities
Bicycling
Fitness facilities
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
Awards and affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free valet parking on site
Food and drink
- Free buffet breakfast available daily 7:00 AM–11:00 AM
- All buffet and à la carte meals, snacks, and beverages included
- 10 restaurants and 1 coffee shop/café
- 7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
- 24-hour room service
Things to do
- 24-hour fitness center
- 7 outdoor pools
- Aerobics classes
- Full-service spa
- Kayaking
- Outdoor tennis court
- Sailing
- Sauna
- Scuba diving
- Snorkeling
- Spa tub
- Tennis
- Volleyball
- Yoga classes
Conveniences
- ATM/banking services
- Elevator
- Gift shop/newsstand
- Library
- Water dispenser
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- Spanish
Outdoors
- BBQ grill(s)
- Garden
- Pool umbrellas
- Private beachfront location
- Rooftop terrace
Spa
- 15 treatment rooms
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Hot springs/mineral springs
- Hydrotherapy
- Manicures and pedicures
- Massage - on the beach
- Massage/treatment rooms
- Outdoor treatment areas
- Sauna
- Spa open daily
- Spa tub
- Turkish bath/hammam
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Down comforter
- Hypo-allergenic bedding
- Pillow menu
- Premium bedding
Bathroom
- Bathrobes
- Eco-friendly toiletries
- Hair dryer
- Jetted bathtub
- Separate bathtub and shower
- Towels
- Toothbrush and toothpaste
Entertainment
- 55-inch LED TV
- Cable/satellite channels
- Premium channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Free minibar
Outdoor space
- Furnished balcony or patio
More
- Desk
- Laptop-compatible safe
- Phone
- Recycling
- Separate sitting area
- Slippers
- Turndown service
Similar properties
See similar properties
Punta Sam
Playa Mujeres
All-Inclusive Resort
Washer and dryer
Air conditioned
5 star
Family friendly
Guest rating 4.5+
Policies
Check-in
Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers health screenings for COVID-19 on site for a surcharge. Fees are waived for bookings of 3 nights or more through October 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival to schedule departure health screenings.
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Property is also known as
All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
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Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam
Frequently asked questions
Overall score and ratings
4.7
Exceptional
4.9/5
Cleanliness
4.8/5
Staff & service
4.8/5
Amenities
4.8/5
Property conditions & facilities
5/5 Excellent
Jeanette
Traveled with partner
Sep 18, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021
5/5 Excellent
Kathleen Marie
Traveled with partner
Sep 18, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2021
5/5 Excellent
Eva
Traveled with partner
Sep 15, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021
5/5 Excellent
Juan, Hidalgo
Business traveler, Traveled with pets
Sep 15, 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2021