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JW Marriott Cancun Resort & Spa

5.0 star property
Travelers can unwind by one of four pools, rejuvenate with spa treatments featuring Ayurvedic options, and savor local flavors at four distinct restaurants

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Photo gallery for JW Marriott Cancun Resort & Spa

On the beach - JW Marriott Cancun Resort & Spa (Cancun)
Property video
On the beach - JW Marriott Cancun Resort & Spa (Cancun)
4 restaurants, breakfast served - JW Marriott Cancun Resort & Spa (Cancun)
Indoor pool, 3 outdoor pools - JW Marriott Cancun Resort & Spa (Cancun)
Located near La Isla Shopping Mall, JW Marriott Cancun Resort & Spa offers a tranquil retreat with three outdoor pools, one indoor pool, a swim-up bar, spa treatments, four restaurants, and yoga and Pilates classes at the 24-hour fitness center.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for JW Luxury Suite, 1 King Bed, Junior Suite

JW Luxury Suite, 1 King Bed, Junior Suite | Minibar, in-room safe, desk, blackout drapes

JW Luxury Suite, 1 King Bed, Junior Suite

8.0 out of 10
Very good
(8 reviews)
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite, 1 King Bed, 1 Bedroom Suite

Minibar, in-room safe, desk, blackout drapes

Caribbean Suite, 1 King Bed, 1 Bedroom Suite

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Ocean Front Suite, 1 King Bed, 1 Bedroom Suite

Minibar, in-room safe, desk, blackout drapes

Grand Ocean Front Suite, 1 King Bed, 1 Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 125 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, 1 Bedroom Suite

Minibar, in-room safe, desk, blackout drapes

Club 91 (2 Adults), Club Level, 1 King Bed, 1 Bedroom Suite

  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, Grand 1 Bedroom Suite

Minibar, in-room safe, desk, blackout drapes

Club 91 (2 Adults), Club Level, 1 King Bed, Grand 1 Bedroom Suite

  • Partial ocean view
  • 125 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, Presidential Suite

Club 91 (2 Adults), Club Level, 1 King Bed, Presidential Suite | Minibar, in-room safe, desk, blackout drapes

Club 91 (2 Adults), Club Level, 1 King Bed, Presidential Suite

  • Ocean view
  • 274 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(73 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 91 (2 Adults), Club Level, 2 Double Beds, Ocean View

Minibar, in-room safe, desk, blackout drapes

Club 91 (2 Adults), Club Level, 2 Double Beds, Ocean View

  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View (Balcony)

9.0 out of 10
Wonderful
(113 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club 91 (2 Adults), Club Level, 1 King Bed, Ocean View

Minibar, in-room safe, desk, blackout drapes

Club 91 (2 Adults), Club Level, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located on the beach, JW Marriott Cancun Resort & Spa is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Beto Avila Baseball Stadium. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • 🎶 Birds flying high, you know how I feel! 🎶 Parasailing along the coast of Cancun is an awesome experience, we were even lucky enough to spot a few turtles swimming below! ☀️🐢🐠🐟🌴😀 #GoProANZ #GoPro #Mexico
    Ballenas Beach
    5 min walk - 0.3 miles
  • Aquaworld showing signage
    Aquaworld
    9 min walk - 0.5 miles
  • Gaviota Azul Beach featuring a beach, general coastal views and tropical scenes
    Hotel Zone Beaches
    3 min drive - 1.4 miles
  • Oasis Arena
    16 min walk - 0.9 miles
  • Kukulcan Plaza Shopping Mall
    19 min walk - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    19 min drive

Restaurants

  • Nebbiolo
    6 min walk
  • Fred's House American Seafood & Oyster Bar
    5 min walk
  • The Great Room
    4 min walk
  • Club 91 Lounge
    1 min walk
  • Cafetto
    5 min walk

About this property

JW Marriott Cancun Resort & Spa

Luxury resort near Delfines Beach
You can look forward to a swim-up bar, a poolside bar, and a terrace at JW Marriott Cancun Resort & Spa. Indulge in a body scrub, aromatherapy, and a facial at the onsite spa. Be sure to enjoy a meal at the 4 on-site restaurants, including breakfast, lunch, and dinner. Fitness classes and yoga classes are offered at the 24-hour gym; JW Marriott Cancun Resort & Spa also has a shopping mall on site, a coffee shop/cafe, and a garden. A hair salon, dry cleaning/laundry services, and car rentals on site are available to all guests.
Additional perks include:
  • 3 outdoor pools and an indoor pool, along with a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and a vegetable garden
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 447 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like safes and bathrobes.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • LED TVs with premium channels
  • Wardrobes/closets, balconies, and coffee/tea makers

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

Frequently asked questions

Does JW Marriott Cancun Resort & Spa have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

Is JW Marriott Cancun Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at JW Marriott Cancun Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JW Marriott Cancun Resort & Spa?

Check-out is at noon.

Does JW Marriott Cancun Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 22.00 per person applies.

Where is JW Marriott Cancun Resort & Spa located?

Nestled on the beach, this Zona Hotelera resort is within 3 mi (5 km) of Nichupté Lagoon, La Isla Shopping Mall, and Delfines Beach. Ballenas Beach and Aquaworld are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JW Marriott Cancun Resort & Spa Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 790 out of 1001 reviews
Rating 8 - Good. 117 out of 1001 reviews
Rating 6 - Okay. 42 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

Reviews

10/10 Excellent

Ari

Liked: Cleanliness, property conditions & facilities
Everything was simply excellent. The property, the room, the beach, the pool, the food, the service. Can’t say enough good things.
Stayed 4 nights in Feb 2026

10/10 Excellent

Rachelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable beds, toilet scented paper smelled like fragrant flowers, helpful staff, beautiful view of beach and pool. Well designed room and lived our stay. We would definitely recommend to all. Area was safe and close by to many excellent restaurants and La Isla shopping mall.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ozgen

Liked: Cleanliness, staff & service, amenities
Everything was top notch! Rooms were clean, staff was friendly and food was great
Stayed 4 nights in Nov 2025

10/10 Excellent

Johana citney

Liked: Amenities, property conditions & facilities
The staff was very hospitable and professional
Stayed 6 nights in Dec 2025

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
Amazing beachfront hotel with excellent service and 5 star spa facilities and staff! Highly recommend!
Stayed 7 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean room. Nice amenities. Transparent pricing. Easy check in and check out. Easy to uber to and from
Stayed 4 nights in Jan 2026

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service, beautiful rooms and grounds. Will definitely stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely, big authentic smiles, and I felt distinctly that they were there to make our visit special.
Stayed 4 nights in Oct 2025

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities
It was amazing safe area clean staff friendly
Stayed 4 nights in Sep 2025

10/10 Excellent

Hanret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel safe area and clean beds so comfortable
Stayed 4 nights in Sep 2025

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great service.
Stayed 4 nights in Sep 2025

10/10 Excellent

Dolkar

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and comfortable hotel.
Stayed 6 nights in Jun 2025

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
My stay was awesome and the resort is gorgeous!!! I shall return 😍 the restaurants were spectacular and the customer service was amazing.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The property was exactly what I expected it to be per the reviews from other guests. It was quiet and the staff was absolutely amazing. Everything was so clean and I definitely plan on staying there again.
Stayed 7 nights in Aug 2025

10/10 Excellent

LANA DEANN

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and the beach. The staff was the best!
Stayed 4 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean & great location
Stayed 4 nights in May 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Service was great we’ll be visiting again
Stayed 5 nights in Jun 2025

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was super nice and friendly and was very helpful. Besides the seaweed on the water, everything was excellent. Gustino restaurant was wonderful.
Stayed 7 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great food, great service, great facility
Stayed 3 nights in May 2025

10/10 Excellent

Nickolas

Liked: Cleanliness, amenities, property conditions & facilities
Nice resort, great pool. Great food and good service
Stayed 5 nights in Apr 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beds were comfortable, restaurants and retail store were perfect!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Olanrewaju Oluwole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location
Stayed 4 nights in Mar 2025

10/10 Excellent

Susan Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and pools. Spectacular beach resort with excellent food.
Stayed 5 nights in Feb 2025

10/10 Excellent

EDGAR J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with easy access to restaurants and shopping
Stayed 4 nights in Apr 2025

10/10 Excellent

Lawrence Diokno

Liked: Cleanliness, amenities, property conditions & facilities
the property looks and feels luxurious!
Stayed 3 nights in May 2025