See all properties

Hyatt Ziva Cancun All Inclusive

Choose dates to view prices

Photo gallery for Hyatt Ziva Cancun All Inclusive

A resort pool with two people swimming, surrounded by palm trees and a view of the ocean. - Hyatt Ziva Cancun All Inclusive (Cancun)
Creator video
A resort with multiple high-rise buildings, a beachfront, and a pool area. - Hyatt Ziva Cancun All Inclusive (Cancun)
A resort with multiple buildings, a beach, and a pool area. - Hyatt Ziva Cancun All Inclusive (Cancun)
A wooden deck with a bed, two people sitting and talking, palm trees, and a view of the beach and ocean. - Hyatt Ziva Cancun All Inclusive (Cancun)
Luxury
4.5 star property
9.4

Exceptional

Beachfront sanctuary in Cancun

Surrounded by turquoise waters on three sides, the resort offers spectacular ocean views throughout. Choose between two beaches—one private with calm waters for families, the other with excellent sand and waves. The rooftop infinity pool provides an adults-only retreat with butler service.

Popular amenities

  • Parking included
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Ocean Front Double

A hotel room with two beds, a sofa, a small table with a vase, and a view of the sea.

Ocean Front Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

A hotel room with a balcony, a bed, a small table, and two chairs.

Club Ocean Front Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View Double

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Resort View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

A modern living room with a round dining table, a sofa, and a TV mounted on the wall.

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 122 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

A hotel room with a large bed, a sofa, a desk, and a TV.

Dolphin View Master King (with Sofa Bed)

7.8 out of 10
Good
(9 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of buildings.

Resort View Double

10.0 out of 10
Exceptional
(11 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

A poolside area with lounge chairs and a view of the ocean.

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

A poolside area with lounge chairs and a view of the ocean.

Swim Up Double

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

A balcony with a view of the ocean, palm trees, and a gazebo.

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

A room with a view of the ocean, two chairs, a small table with a vase, and a bathtub.

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

A hotel room with a large bed, a sofa, a TV, and a balcony with outdoor seating.

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

A hotel room with a large bed, a desk, and a view of the ocean.

Ocean Front King (with Sofa Bed)

8.8 out of 10
Excellent
(35 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a TV mounted on the wall and a window with a view of the ocean.

Ocean Front Double

9.2 out of 10
Wonderful
(46 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

A modern living room with a sofa, armchairs, a coffee table, and a large window with a view.

Club Ocean Front Corner Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(24 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

A modern hotel room with a large bed, a dining table, a sofa, and a TV.

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(32 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a TV mounted on the wall and a window with a view of the ocean.

Ocean View Double

8.8 out of 10
Excellent
(21 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

A hotel room with a large bed, a sofa, a desk, and a balcony with curtains.

Resort View King (with Sofa Bed)

9.2 out of 10
Wonderful
(11 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

A hotel room with a large bed, a desk, a chair, a small table, and a view of the ocean.

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located on the beach, Hyatt Ziva Cancun All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Traveling with kids? Don't miss West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500

What's nearby

  • A beach with thatched umbrellas and palm trees.
    Gaviota Azul Beach
    2 min walk - 0.1 miles
  • A shopping mall with a Starbucks and a sign for Viva Cancún.
    Plaza Caracol Mall
    9 min walk - 0.5 miles
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    9 min walk - 0.5 miles
  • A sunset over a beach with a pier extending into the water, buildings in the background, and a clear sky.
    Caracol Beach
    11 min walk - 0.6 miles
  • Cancun Convention Center
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    24 min drive

Restaurants

  • Mandala
    7 min walk
  • Hooters
    7 min walk
  • Tradewinds
    1 min walk
  • Vips
    6 min walk
  • Bar del Mar
    1 min walk

Similar properties

Property amenity
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Zona Hotelera
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
9.2 out of 10, Wonderful, 4,070 reviews
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number 005-007-000915/2025

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Ziva Cancun All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Hyatt Ziva Cancun All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Ziva Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hyatt Ziva Cancun All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Ziva Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Hyatt Ziva Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera property is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Gaviota Azul Beach, and Hotel Zone Beaches. Cancun Convention Center and Forum Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hyatt Ziva Cancun All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1500 out of 1899 reviews
Rating 8 - Good. 236 out of 1899 reviews
Rating 6 - Okay. 66 out of 1899 reviews
Rating 4 - Poor. 36 out of 1899 reviews
Rating 2 - Terrible. 61 out of 1899 reviews

Reviews

Verified review

8/10 Good

Jungwon

Liked: Cleanliness, amenities
Great for family vacation!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

charlot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly resort with lots of activities for kids
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , clean rooms staff was great the beach was clean and great for kids
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the beach, one next to Habanero seafood restaurant.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff and service always an excellent time at Hyatt Ziva. I love this place!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Nguyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Food was amazing and staff is top notched!
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and overall the food was good
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel and will highly recommend it … everything to us was a 5 star.. the restaurants and staff were amazing.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!! Clean, staff is super friendly and accommodating. Buffet is amazing! Great inclusion resort
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Inessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning clear beach. Fun staff, beautiful resort overall. Delicious food
Stayed 8 nights in Aug 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family trip! All the staff were kind and welcoming, and the food service was amazing. I highly recommend this place for families with children of all ages, from young kids to teenagers. We had a wonderful family experience!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

James M Williams

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Ziva was most excellent the service was outstanding I would definitely go there again
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Umer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, great food. Clean pools and room
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are great. A+ Great for kids . A Food . B Beach. C It is a great family resort if you’re not a beach person.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Hoang Ngoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, staff and cleanliness!!!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Shaharyar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property that is really well run. We especially appreciated their ability to provide halal food options. All the food was excellent and we urge the Hyatt Ziva team to keep it up! This was our 2nd stay and we will be back!
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This specific hotel is our go to location. The staff is super friendly, helpful, and genuinely cares to give us an enjoyable experience. The location is clean, a variety of restaurants and food carts/trucks. I definitely recommend.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Isao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service, parson, ETC everything excellent!
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Zahra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, food was good compared to other all inclusive properties. Dolphins were lovely, and pools well maintained. Service was also solid.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Hye Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great stay. Staff are all sincerely polite and kind. I loved the two different beach! We definitely will be back!
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service every step of the way from dining to room hospitality and even in how they handle medical emergencies. Coming back next year!
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Monica Macias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fifth stay here and we continue coming back because of the customer service. Shoutout to Luis our cabana server, Mariana the kid's club manager, and Mario our server at Tres Cervesas. They provided excellent service.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend, staff is so kind and so so accommodating, always happy to help. So much entertainment, there’s always activities going on. Gorgeous property and there’s no reason to go anywhere, there’s an endless amount of stuff in the resort.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and all employees were kind and respectful, also helpful. But hotel buffet wasn’t up to my expectations, not many choices of foods. The best restaurant was Mexican restaurant. Habaneros
Stayed 4 nights in Aug 2026