My room was spotless everyday and the staff were all helpful and friendly. I enjoyed everything about my stay here
The Altitude hotel, restaurants, bars, and service were outstanding. We've never had such great service and we'll definitely return for our next vacation.
This particular condo is on the fifth floor of Cancun Plaza condominium with great view on the pool and the ocean. Pool is big and very kids friendly. Beach is two minutes walk downstairs from the pool. Restaurant serves basic food that can be better. I recommend renting a car and driving around ...
Be cautious as some of these are not managed by hotel. So if you need extra towels etc you have to get ahold of the person who will be emailing you and wait til they find the person they hired there to notify them of why you need. And than maybe you’ll get assistance.
Personnel was always helpful and very kind, food was excellent!
I interacted basically with the people in the restaurant, Bely, Benny, Ruben and Ivan and the attention was excellent. I can say that the staff is very good and they offer the best service they can give
Amazing place , great views , and amazing beach .
The bedrooms are small, Customer Service is innapropiate, and the food taste is regular
We have come 2X to the same spot and have loved it both times. The beach water is smooth, sand like sugar. Never feels overcrowded even when they are full like some of the Mega Resorts. The breakfast is tasty and the staff super nice. Palapa restaurant right on sand is great when u don’t feel like ...
First of all, the location in the Expedia Map and the description were totally different from it really was. It was pinned and described as Downtown Cancun, but it actually stays 25 minutes driving far from Downtown. The real location is impossible to grab a cab or call a Uber. The house was very ...
The price is great breakfast included. Great location.
Nothing everything is good cleaning personal very professional
The place is nice, you have to stay more than 1-2 days to get the magic of the place!! The chef is great and the food is ok. I wish there were option to more meals during the day, because the hotel is very far from any restaurant or a kiosk. It's pretty annoying that there are boxes for tips in any ...
Close to airport, nice, clean. Too bad the dining room was closed. I like to eat there, nothing close was open. Taxi ridt to airport continues to be super high, shouldn't be. But overall, hotel was great, keep the price reasonable, and your staff were excellent! I'll stay there again!
The outdoor hot tub was the best ever, never saw one like it. Check in was easy shuttle to airport on time and food excellent.
nearly perfect in all respects, great food, staff and facilities. Clean. FUN!
Great service from staff throughout the facility. Beautiful ocean view room. Resort was clean and well kept. Staff were happy to provide anything we needed and frequently went above and beyond. I thought the restaurants were above average especially for an all inclusive resort. We really enjoyed ...
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