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Altitude at Krystal Grand Cancun - All inclusive

Property class: 4.5

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

A resort with a large central pool, multiple smaller pools, and a beach area with palm trees. - Altitude at Krystal Grand Cancun - All inclusive (Cancun)
A balcony with a view of a beach and ocean, a hot tub, and a seating area with chairs. - Altitude at Krystal Grand Cancun - All inclusive (Cancun)
A hotel room with a large bed, a desk, a chair, and a TV. There is a balcony with a view of the ocean. - Altitude at Krystal Grand Cancun - All inclusive (Cancun)
A modern bathroom with a large bathtub, a vanity, and a seating area with a view of the ocean. - Altitude at Krystal Grand Cancun - All inclusive (Cancun)
A balcony with a view of the ocean and beach. - Altitude at Krystal Grand Cancun - All inclusive (Cancun)
Near Gaviota Azul Beach and Hotel Zone Beaches, Altitude at Krystal Grand Cancun - All inclusive provides a beach bar, a poolside bar, and a terrace. Treat yourself to a manicure/pedicure, a facial, or aromatherapy at The Beach House Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and French cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Altitude Suite Double

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the sea.

Altitude Suite Double

8.4 out of 10
Very good
(33 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Corner Suite Partial View

A hotel room with a large bed, a desk, two chairs, and a balcony with a view of the ocean and buildings.

Altitude Corner Suite Partial View

7.4 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

A hotel room with a large bed, a desk with a chair, a small table with a chair, and a balcony with a view.

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(62 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

A hotel room with a large bed, a desk with a chair, a small table with chairs, and a balcony with a view of the ocean.

Altitude Corner Suite Ocean Front

9.2 out of 10
Wonderful
(19 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite

A hotel room with a large bed, a desk, a chair, a small table with fruit, and a balcony with a view of the sea.

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located on the beach, Altitude at Krystal Grand Cancun - All inclusive is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider El Sol de Cancun and Cancun Cultural House. Looking to get your feet wet? Jet skiing, snorkeling and windsurfing adventures can be found near the property. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • A beach with clear turquoise water, rocky formations with green algae, and a city skyline in the background.
    Gaviota Azul Beach
    1 min walk - 0.1 miles
  • A shopping mall with a Starbucks and a sign for Viva Cancún.
    Plaza Caracol Mall
    9 min walk - 0.5 miles
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    9 min walk - 0.5 miles
  • A beach with clear turquoise water, a wooden pier extending into the sea, and a distant overwater structure.
    Caracol Beach
    11 min walk - 0.6 miles
  • Cancun Convention Center
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    24 min drive

Restaurants

  • Mandala
    5 min walk
  • Hooters
    5 min walk
  • Tradewinds
    2 min walk
  • Vips
    4 min walk
  • La Bastille
    2 min walk

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  • Hot tub
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Property amenities

Restaurants on site

  • Ayami
  • Le Délice
  • Restaurante O (Buffet)
  • Risotto
  • The Grill

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Altitude at Krystal Grand Cancun - All inclusive Reviews

8.2

Very Good

9.0

Cleanliness

9.6

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 504 out of 954 reviews
Rating 8 - Good. 193 out of 954 reviews
Rating 6 - Okay. 108 out of 954 reviews
Rating 4 - Poor. 66 out of 954 reviews
Rating 2 - Terrible. 83 out of 954 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay the rooms at the Altitude are excellent with great views of gulf and pool.
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean pools, clean rooms and very nice ocean view!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the room and the beach was crystal.
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Place was very nice. Most staff was very good. There were just a couple that were not pleasant.
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The food could of had more variety especially it being a buffet. I would say that's kind of a disappointment to me. The food could of been much better especially it being an all inclusive
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that you could use the internet anywhare and on the beach that was awesome. The staff, paulo and all of the concierge were so awesome will definitely be back miguel at the rosotto restaurant was so awesome with his service
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our trip and would recommend! Very clean, staff is helpful and the food was good. Hibachi restaurant was excellent! The beach was also great with plenty of chairs. Thank you for a great vacation!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with beautiful views. Staff was very nice, very clean resort! Good food at all restaurants.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really good brother very good beach very good food. Everything is very good.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and staff were all super helpful. The room was clean and the property amenities were very nice.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice view, nice staff
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Amazing staff and fantastic beach!
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean with an amazing view. The staff were all friendly and helpful. My only complaint is that we paid for the all-inclusive package, and it felt like a waste of money. There are three restaurants on the property, and you need to make a reservation at 7am for two of them. The other restaurant is buffet style, but the food did not look or smell appetizing, so we did not eat there. We left for our excursions at 6:45am on most mornings, so we were not able to make a reservation for any of the restaurants during our stay. We usually returned in the evenings and the restaurants close at 8pm. We were able to use the all-inclusive for drinks, but only one of the three bars was open later in the evening. It was not worth it for us, and we ended up spending money on eating and drinking off site during the entirety of our trip. That said, there are several restaurants within walking distance of the hotel. Nice property, but I don’t think I would stay here again.
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and nice stuff poor entertainment
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say this was a great overall trip. I really loved the resort and all the restaurants that were in the resort. Everyone was so kind and polite and helped a lot with any questions and concerns that I had. The only very small issue I had was with the AC in my room, not working efficiently, but towards the end of the trip, it actually began working so overall I really can’t complain. I really loved the experience.
Stayed 4 nights in Jun 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities
Ac never came above 25 degrees for 4 nights. We complained they gave us a fan to the end. The ladies at front desk were nice I have to say but everything else needs work. Rooms were ok and would have been great if the AC were working. We actually got 3 rooms and all 3 had same problem. Breakfast was excellent on the Sunday, they had a Maya cooking outside and presentation was amazing. The days after the servers were kind of slow and rude. Nice beach, great property but customer service was not on par.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good for families. Hotel was kept clean and staff for the most part were genuinely hospitable. It's not a super big resort compared to the other ones available in Cancun but definitely a nice and clean resort where you can relax and have a good time with family
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean property and great location for calm beach
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
The food is not good at all., and is not only me. I saw several customers asking if that was all the food you have on the buffet, also I always go to your hotel because you use to have 24 hours room service and now it's only untill 11:00 pm . Sorry but next year I might take another hotel. ( I went to your hotel for the last 3 years). You will not find my name because was reserved under another names. Years ago it was a real good hotel, not now
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. I had a great housekeeper named Reyna she is amazing and so sweet. The staff was helpful when asked questions. The beach view was great from the balcony. I DO NOT RECOMMEND the upgrade from Krystal Grand and Altitude there is not much difference. In the 5 days that I stayed there I was not able to get a reservation for the French restaurant that only altitude has access to and the altitude only pool was not enforced as only altitude. I saw people with other color bands in there. The bar in the altitude building didn't have a bartender at all times. We had to wait for them to call him. Bar was open from 11-9pm. If we wanted to go to another bar we had to wait a while to get a drink and when you did majority were watered down or lacked flavor. The altitude bar had the best drinks when you were able to get one. Altitude had access to only the Buffet and 3 restaurants. 4 with the one we were never able to get a reservation in. I thought we would have priority at bars and dinner reservations since we reserved with altitude but that was not the case. There is also no night life at all. Dj for only 2 hours or Karaoke. You would have to leave resort if you wanted night life.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Amenities
Such a great all inclusive for Cancun would 100% come back.
Stayed 4 nights in Jul 2025