The friendly attitude and helpfulness of every employee was outstanding. Have stayed at a few other all inclusive resorts in Mexico and this one stood out above all the rest.
Very nice property overall. Good design that allows easy access to the beach and the facilities on the ground. Amazing service and staff.
Everything was amazing the people are what does it. So friendly and kind. So on top of things. Very relaxing. Next to no music at the pool and no good night entertainment. So, if you want that this place is not for you! If you want to relax and meet great people 💯 they have that
Amazing view and staff. Very accommodating, comfortable bed, and very cozy room.
Interesting Programs, very good activities, amazing view, delicious food!!!!
I liked the lobby views and the commute of how quick the hotel is to airport. I did not like nor did my friends like how slow the food service was and the difficulties with trying to book reservation
The grounds, lobby and common areas and rooms are beautifully kept. The staff is great as well.
The front desk employees are trike. I had to upgrade my room.
I would highly recommend this place! If i had anything to complain about id say the Moon Palace Resort is Too Big. This place is huge. Very good food, beds were comfortable and there is a whirlpool jacuzzi inside my room! Everything is all inclusive except choice foods like lobster and waygu beef ...
I loved everything. The staff was particularly amazing. Only complaint were the TVs. No smart TVs no option for Netflix and majority of channels were Spanish. Otherwise an absolutely resort and plan on returning.
It was great! We loved it! There was nothing we did not like except possibly having a casino.
Our trip was better than expected. The rooms and resort were very clean. Our food and drinks were all wonderful. The service was excellent everywhere we went. We were well taken care of. Some of the fixtures in the room are showing their age and cheap quality, but that is to be expected from a resort ...
This was our second stay at the Omni! We still liked our stay, the food & drinks, the beach, and the pools, etc. Lots of good food options for a weeks stay. The sushi was our favorite! There's a couple things they could work on. It's a busier hotel than last time we stayed, which is good for them ...
I liked its amenities. I wish it was a little closer to the downtown night life
Extremely friendly and helpful staff. Excellent service. Safe and clean! Overall accommodations were excellent, one of the best experiences ever in Mexico. Will definitely return next year on our vacation. Shed a tear when we had to leave.
I love this hotel. We stay every year and always have great food and service.
Great spa experience on the beach, plenty of chairs available at the pool and beach, staff was very attentive.
Everything was easily accessible, pool with an ocean view and swim up bar...what else could one want?
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