The friendly attitude and helpfulness of every employee was outstanding. Have stayed at a few other all inclusive resorts in Mexico and this one stood out above all the rest.
Such a nice place to stay in with a perfect view ! Amazing service! Loved it !
Amazing place. Beautiful and staff so friendly. Would love to go back
Food was crap! Sodas all watered down. Didn’t even taste like coke. Had employee as soon as we checked in basically try and get us to go to one of their " Secrets VIP " meeting where we get better prices - basically a timeshare. Got upset when we rejected his offer to go ahead with that service.
Everything was easily accessible, pool with an ocean view and swim up bar...what else could one want?
This beautiful boutique style beachfront hotel is a gem in the middle of the main hotel strip in Cancun. The staff are absolutely warm welcoming, the food was amazing, I would go back I a heartbeat!😊
I love this hotel. We stay every year and always have great food and service.
Extremely friendly and helpful staff. Excellent service. Safe and clean! Overall accommodations were excellent, one of the best experiences ever in Mexico. Will definitely return next year on our vacation. Shed a tear when we had to leave.
Everything was amazing the people are what does it. So friendly and kind. So on top of things. Very relaxing. Next to no music at the pool and no good night entertainment. So, if you want that this place is not for you! If you want to relax and meet great people 💯 they have that
Good for kids Nice staff High speed room service Wish that photos and wine/lobster at viaggio was ‘inclusive’ s stated ‘all inclusive’
Staff was great. Javier took great care of us! The food was good and Cancun was beautiful
The bedroom had the most amazing view. It was breathtaking
Loved the shows every evening! The food at the restaurants was good, but not great. The buffet had a very good choices and changing options and was better than the restaurants. The beach and pools were amazing! Beautiful property, very well maintained and clean. I would definitely stay again.
Great amenities, excellent service, beautiful and pristine hotel
On 14/02/20 returned to my room that night to find a book and a packable fan missing. I had read the book the night before and we were gone all day. The only ones on the room...us and cleaning. All the years I traveled I've never had anything missing until now. I also twisted my ankle on the uneven ...
I loved that this was a smaller resort, easy to get around, fairly easy to get chairs. I loved the kindness of the staff, the quality of the food, the beauty of the beach and pool areas. I would have loved to have seen more evening activities, especially for teens.
This property is great for a longer than usual stay in Cancun. The staff were very nice, but I did not like how the upper staff treated the workers. I observed a lot of rudeness & excess demands. I guess that is Mexico but it was very uncomfortable as they were all so kind. The food could be improved. ...
The resort was very nice, food excellent, beach excellent and staff very respectful. The only small matter is the physical separation between the hotel/pool/beach with the restaurant/spa/gym area.
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