I was located in the old part of the hotel, but he wants the best place to be at
everything was nice, the service and the hotel, the restaurants, I like everything about it.
Very small rooms but nice, comfy bed and clean. Good for one night stays. Good free parking in premises. Internet is very weak.
Nice new hotel small but clean and everything mostly new 24 hr room service nice pool ...
The service was excellent!!! Highly recommended. It was clean and comfortable.
Not a fancy place but does what needs : a safe , relatively cleaning place to stay
I didn't get the king bed I paid for. I was too tired to complain.
The Hotel is in the star of the hotel zone so it has less people and a more mellow vibe
Everything was wonderful except for the fact that renovation was going on and were not told before booking.
Beautiful place. Walking distance to shopping district, on the beach, restaurants were wonderful, rooms were clean, my only complaint would be no hot water showers. they were lukewarm showers.
The ladies kept my room clean and were very polite, I didn’t like the fact that the guys didn’t want to sell me coffee in the morning they wanted me to consume their food first so I had to buy my coffee In the little grocery store next door
I like this hotel ...It's one of my favorites for business purposes ...great location
Most of the staff is nice and have good customer service, however there is that person that always ruin the good service. In the lobby the persons in check in area, are not the friendly ones. I did not like the way check in is done. They make you wait until 3:00pm to give you your room, even if the ...
The Altitude hotel, restaurants, bars, and service were outstanding. We've never had such great service and we'll definitely return for our next vacation.
The staff was very attentive and always pleasant to deal with. The water in the sink and shower was too cold the first day and way too hot the rest of the time.
This particular condo is on the fifth floor of Cancun Plaza condominium with great view on the pool and the ocean. Pool is big and very kids friendly. Beach is two minutes walk downstairs from the pool. Restaurant serves basic food that can be better. I recommend renting a car and driving around ...
Be cautious as some of these are not managed by hotel. So if you need extra towels etc you have to get ahold of the person who will be emailing you and wait til they find the person they hired there to notify them of why you need. And than maybe you’ll get assistance.
I really like that its in the center of everything and the staff was super helpful and when u call front desk the resolve very quickly. I would liked for them to have irons because all our clothes was wrinkled but if u ask for one theyll take it to u.
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