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Adhara Hacienda Cancun

Property class: 3

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Photo gallery for Adhara Hacienda Cancun

A swimming pool with multiple people, including children and adults, enjoying the water. There are lounge chairs and umbrellas around the pool area. - Adhara Hacienda Cancun (Cancun)
A poolside area with white tables and chairs, umbrellas, and a view of a building with a red-tiled roof. - Adhara Hacienda Cancun (Cancun)
A lobby with a reception desk, seating area, and a staircase leading to an upper level. - Adhara Hacienda Cancun (Cancun)
A buffet counter with various dishes, including fried items and a large steak, in a restaurant setting. - Adhara Hacienda Cancun (Cancun)
A lobby with a stone wall, a bar area with a TV, and seating arrangements. - Adhara Hacienda Cancun (Cancun)
Located close to Mercado 23 and Benito Juarez Municipal Building, Adhara Hacienda Cancun provides a free breakfast buffet, a swim-up bar, and a poolside bar. The on-site restaurant, El Alhena, offers breakfast, brunch, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

A hotel room with two beds, a desk, a television, and a view of the outside.

Standard Room

8.4 out of 10
Very good
(48 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Room Executive Floor

A hotel room with a bed, a desk with a laptop, a chair, a desk lamp, and a telephone.

Room Executive Floor

9.4 out of 10
Exceptional
(10 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, and a view of buildings through the window.

Standard Room, 1 King Bed

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

A living room with a grey sofa, a black couch, a round wooden coffee table, and a white armchair. There is a kitchen area with a bar and white chairs.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Sofa Beds
  • Free WiFi

About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Adhara Hacienda Cancun is near the airport and near the beach. Travelers who have shopping on the agenda can visit Mercado 23 and Plaza 28, while those looking for another kind of activity may want to check out Puerto Cancun Golf Course. Benito Juarez Municipal Building is another place to visit that comes recommended. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
Map
Av. Carlos Nader, Lotes 1,2,3, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    11 min walk - 0.6 miles
  • Mercado 23
    8 min walk - 0.5 miles
  • Las Palapas Park
    13 min walk - 0.7 miles
  • Puerto Cancun Marina Town Center
    4 min drive - 1.3 miles
  • Plaza 28
    4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    21 min drive

Restaurants

  • Subway
    10 min walk
  • El Paisano Del 23
    8 min walk
  • McDonald's
    6 min walk
  • La Suegra
    8 min walk
  • Taqueria Coapeñitos
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle
  • Free ferry terminal shuttle
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • El Alhena
  • El Campanario
  • El Patio

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1988
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 16-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000122/2024

We should mention

Pool access available from 10:00 AM to 10:00 PM
A car is not required for transportation to and from this property

Frequently asked questions

Does Adhara Hacienda Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM–10:00 PM.

Is Adhara Hacienda Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Adhara Hacienda Cancun?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Adhara Hacienda Cancun?

Check-out is at noon.

Does Adhara Hacienda Cancun provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Adhara Hacienda Cancun located?

This family-friendly Cancun hotel is located near the airport, within a 15-minute walk of Mercado 23, Benito Juarez Municipal Building, and Las Palapas Park. Puerto Cancun Golf Course and Plaza 28 are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Adhara Hacienda Cancun Reviews

8.8

Excellent

9.2

Cleanliness

7.4

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 551 out of 1003 reviews
Rating 8 - Good. 305 out of 1003 reviews
Rating 6 - Okay. 103 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Silvia Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the price , Good breakfast , very nice Staff , specially the restaurant server Miguel Ramon he gives an amazing service .
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent; clean room, great pool and grounds, friendly staff, great breakfast.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and very clean, the water pressure was great and there was plenty of hot water. The breakfast in the morning was above and beyond! To have a gigantic buffet like that included in the low price exceeded our expectations and the service during breakfast was phenomenal. The location downtown was perfect for our needs . The hotel and grounds were a true classic Mexico experience and we would definitely stay again!
Stayed 1 night in May 2026
Verified review

8/10 Good

Nilakantan

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Close location close to the centre and still a little away. Excellent breakfast and wonderful staff and service
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Esperanza

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and friendly.
Stayed 10 nights in Nov 2025
Verified review

6/10 Okay

Shannon

Liked: Cleanliness
The room was okay, nice pool area, breakfast could have been better
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great! The breakfast was perfect. Pool was so refreshing and awesome.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities
All was perfect! The staff were excellent & the property was exceptionally clean! Please pass on my thanks to all your colleagues!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Serafin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean, staff really pleasant.
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Was a great stay. Close to many restaurants. Pillows a bit firm but room was as expected... staff cleaned room daily. Breakfast buffet was excellent.
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't use the airport shuttle and the taxi guys at the airport gouged me mercilessly. Use the shuttle and save yourself AU$100 one way. Better still get an Uber and save AU$145 one way. The Hacienda is Spanish quaint. great for families and excellent location.
Stayed 8 nights in Mar 2026
Verified review

8/10 Good

Damian

Liked: Cleanliness, amenities, property conditions & facilities
This is a very good hotel in a good location although the room is in need of renovation - there was a leak in the ceiling just above the entrance / bathroom which I told the staff
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Michel

Liked: Staff & service
Very good
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Valerie Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a walkable location, close to restaurants and shopping. Will stay again.
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super kind and helpful.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Location is good, for Cancun. A Michelin star restaurant 20 minutes walk one way and downtown Cancun 10 minutes the other. We didn’t realise until too late that there was a free shuttle bus to the beach (needs to be highlighted better). Therooms were very clean, the staff were very nice. The breakfast was very good. The amenities were good. We had a very nice stay, thank you.
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option if you're arriving or departing to your next destination via the ado bus as ita very walkable. Hotel was clean and as described. Would atay here agaon.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Restaurant was great, as well as the breakfast buffet. Would stay again!
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

GB

Liked: Cleanliness
Disliked: Staff & service
Had a pleasant stay at Hotel Adhara. The rooms are comfortable. Loved the Chaya drinks. We did experience a frustrating start with the beach shuttle—contradictory booking instructions led to us being told it was full, despite arriving exactly when told. However, the management was professional and settled the issue by offering us a compromise 11:00 AM transport to the beach. I appreciate a hotel that listens to feedback and makes things right. Good base for exploring Cancun!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. All the staff super friendly.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Clean and friendly staff
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight stay prior to heading out to Progreso. The hotel was great and so was the staff. Would stay again.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities
It was a basic, clean, & safe hotel with helpful staff, conveniently located near restaurants, street food carts & the ADO bus station.
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

angela

Liked: Cleanliness, staff & service
The room was clean, we had fresh towels, the staff was friendly and helpful. The breakfast buffett was good. It was in a good location, not too far from the spots we needed to go. We went on Christmas Eve and I did not know that everything at the hotel would close by 5 including the restaurant/bar pool service so that sucked. The main reason we stayed there on our last night was to enjoy that service.
Friendly salamander in the bathroom.
Stayed 1 night in Dec 2025