Ronald welcomed us to the hotel. He was very kind and helpful. He went above and beyond to make our stay enjoyable. Exceptional service. Games near the lobby were fun. Cool chairs to sit in if you enjoy reading. Our room had a magnetic dartboard! Bayview room highly recommended.
I had the place almost all to myself right before the Palace's tragic COVID shutdown. It was a bittersweet experience. The staff was incredibly helpful.
The staff were wonderful. Having the restaurant off the lobby was so convenient after a long day in the traffic, and the food was good!
I loved this hotel. Staff was attentive to COVID regulations (even giving us each our own hand sanitizer!) and let us check out late as we were staying for our daughters eye surgery at UCSF. EXCELLENT customer service.
Walking distance to restaurants, friendly staff, and great valet car parking, big and nice lobby, feeling secured for family at all time.
Awesome hotel.. really close to everything!! Very comfy bed.. slept really good!! Thank you so much!!
Gorgeous hotel! We enjoyed our lovely stay here. Very modern with great amenities.
Planned this Sf weekend in advance. Sad that the st Patrick’s day parade was cancelled. Decided to come anyway. The “grand”experience was closed I imagine due to the lack of hotel guests but everyone was attentive to our needs.
The front desk associate was very friendly. Our room was exactly what we hoped for and our overall experience was great.
Consistent with there top notch service and quality of rooms/restaurant and the property as a whole.
The hotel is in a great location near fisherman’s wharf, and has a beautiful lobby. The room itself was so-so, nicely decorated but could have been any generic hotel. We had a view of a side street which was fine. A downside was it was an incredibly far walk from the elevator to the room itself. ...
Staff were very courteous. View from upper floors was great! Only negative was the ice room was pretty dirty.
The staff was very helpful and friendly. Good location, large rooms.
excellent! I will stay at this hotel every time I visit San Francisco
The room was clean and very quaint. The beds were very comfortable and my husband and I slept great!
Room not cared for on the first day. Left room around 1PM and saw housekeeper and spoke to her;room never cleaned and bed not made.
Literally walking distance to pier 39. Would definitely stay there again.
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