Fire pits were unique. Pricing was expensive for drinks and food
It was close to the places I wanted to visit. It was very clean and the room was very cozy. I would love to stay there again.
All aspects excellent staff friendly helpful went out of way to be helpfull
The property was nice in general. Perfect for adult travelers not so much for families. We had two rooms and neither of the tubs worked. They wouldn't hold the water.
I have stayed at your hotel about six (6) times since it was remodeled. My first stay was when it was still the Serrano. It is always very pleasant and comfortable. I love the design, and the front lobby area. The staff is always very friendly, from the front desk to the door hop, to the cleaning ...
Location was great. The airport shuttle services other hotels, so we had to get down and call an uber because it was taking too long. Also, the free shuttle to Burlingame was awesome, The ENTIRE staff is Chinese, with very heavy accents, so communication was at times difficult,
Location, Facilities, Decor, Room, Staff Service
Excellent property, clean and very well maintained with great customer service.
Good location, couple of minutes from main turistic points.
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