great location in Playa Del Carmen, gym was limited with equipment
Service was excellent . Food was great, location was ideal for all the fun.
The focus on being ecologically aware and the attention to detail of the facilities is brilliant. The service and staff were fantastic...
Everything was amazing, The staff is amazing, the food was good. I will definitely go back.
The workers is what is unique about the place. Everyone works like they want to be there. Everyone is very attentive to picking up plates and empty drinks.
The property was very modern, not the traditional look.
All hotel staff was very attentive and friendly. The hotel location was very private and beautiful! I would definitely recommend others to book their stay here.
The staff was very pleasant and personable during our stay.
I am so glad I stayed at this resort. My girlfriends and I truly enjoyed it. The staff are extremely friendly and very hardworking to accommodate your needs. There are a variety of activities to do at the resort, so there’s no way you can get bored. The food was very good too. They had a variety ...
This is the best resort I have ever stayed! Staff, pool, beach, food, room, all were very nice!
This was our 6th stay at Grand Velas Riviera Maya and it was a dream. We got an upgrade to an oceanfront suite in the Ambassador section, which provided us with incredible views and a luxurious plunge pool on the patio. The food was consistently great from Azul for breakfast to poolside lunch to ...
This was our second time here. The resort is beautiful. There is a lot of different entertainment for families too. The food at few of the restaurants is good. The buffets have a variety of food but could use some guidance from a corporate chef when it comes to flavor. The service from everyone is ...
Presentation around the hotel and breakfast were my favorite aspects. We had an issue with the cleanliness of our room blankets since they had a wet spot and under a small spot of blood. Besides that, everything was great!
Clean room, staff very professional, no microwave in rooms.
Completely clean, lovely friendly staff. Beautiful design inside hotel and fabulous hotel room! Very spacious and bright.
The Suite was great but the hotel looks like it was under construction. Elevator wasn’t working, fountains were empty the whole week we were there and there were restoration at the lobby.
Muy buena experiencia, ya que el apartamento esta bien ubicado, la limpieza y comodidad de la habitación son super buenas, y la atención de personal (concierge) muy buena.
We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed ...
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