Great hotel. Staff is always eager to make you feel that you matter. Food is great. Beach is beautiful. What I liked the most about this property is that is not as big as all the hotels in the area. Nevertheless where you are at the hotel or where are you going is not more than a 10 minute walk ...
Friendly staff everything clean never had to wait long for a beverage quick food service always had seating plenty of shaded spots for people like me
Staff is super friendly, starting from the Bell boys, receptionists, Concierge, host, waiters, maids, everyone is friendly, willing to help and do their jobs as best as they can (quite pleasing). Pool, rooms and grounds are nicely kept and look modern. Beds are comfortable. Food is good but not great, ...
The gorgeous pool and proximity to the ocean. I didn't care that we were not notified when certain restraunts were closed.
Very nice staff. The food was very good. Beautiful resort. Only disappointment was that the beach wasn’t very nice. Due to being ruined by a hurricane about 8 years ago. But there’s plenty of beautiful beaches close by to walk and swim.
This our fourth visit to Mahekal. The friendliness of the staff and the level of service is amazing and keeps us coming back. We like that it is like a garden sanctuary surrounded by the outside world. Its an easy walk to the shops and restaurants in the tourist area, or the locals neighborhoods ...
Location, design, gym - excellent. Housekeeping room for improvement Food wise more creativity desirable
I like the adults only. Pleasant place to stay. Good service and friendly staff.
Our room had a leak when we arrived so we had to stay in a sister hotel 30-min away in downtown Playa del Carmen our first night. The sister hotel was nice but we were disappointed that our initial room was not ready. The staff were professional and gave us a few complimentary items to make up for ...
Staff is great property is well maintained great tennis courts nice beaches food very good one of my favorite places will be back in April
Amazing staff and kitchen make me so happy and relax 😎
It's a small scale place with dedicated staff and a unique approach
The staff were exceptional! The food was very good and the property was clean. There were many English speaking visitors as well, which was nice!
It was immaculate - the grounds were beautiful. Rooms exceptionally clean and decorated nicely. Beach and pool areas amazing and the service was outstanding.
Love the grand. Been going there for years. Working on visit number 10
Everyone was very attentive everyone was very nice and always with a smile on their face good place to stay
The spaces were beautiful, clean and retreat like. I loved the beach. Staff were so helpful. I was approached by some who I thought were staff who wanted me to attend a timeshare presentation. It would be nice to have more vegan food options.
We loved not only the ocean but having the beautiful lagoon, also we had our own private butler assigned to us. Most of the guest would either explore the resort on beach cruiser style bikes or by golf cart or of course you could walk.
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