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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

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An aerial view of a resort with a large swimming pool, palm trees, and a beach. - JOIA Paraíso by Iberostar - Adults Only - All Inclusive (Playa del Carmen)
Property video
A spacious atrium with a high glass ceiling, surrounded by lush greenery and palm trees. - JOIA Paraíso by Iberostar - Adults Only - All Inclusive (Playa del Carmen)
A spacious atrium with a central fountain, surrounded by lush greenery and palm trees. - JOIA Paraíso by Iberostar - Adults Only - All Inclusive (Playa del Carmen)
A beach with thatched umbrellas and lounge chairs, a palm tree, and the ocean. - JOIA Paraíso by Iberostar - Adults Only - All Inclusive (Playa del Carmen)
Luxury
5.0 star property
9.4

Exceptional

Riviera Maya sanctuary with butlers

Six beachfront lounges feature swim-up bars and gourmet cuisine. Entertainment includes sunrise yoga and evening performances, with butler service throughout. Enjoy complimentary spa facilities, perfectly complementing the adjacent golf course.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Suite

A hotel room with a large bed, a television, a dining table, and a view of palm trees outside.

Suite

9.2 out of 10
Wonderful
(25 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Oceanfront (Butler Suite)

A balcony with a view of a beach, palm trees, and thatched umbrellas.

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Pool View

A balcony with a wicker chair, a sofa, and a view of a pool and palm trees.

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Oceanfront (Corner, Butler Suite)

A balcony with a view of the ocean, a jacuzzi, and a balustrade.

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Romantic Villa, Private Pool (Butler Service)

A modern poolside area with a clear blue pool, white lounge chairs, and a pergola.

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite (Upper Floor)

A balcony with a view of palm trees, a wicker chair, a sofa, and a small table.

Suite (Upper Floor)

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

A balcony with a wicker chair, a sofa, and a view of the beach.

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite (Promo)

A neatly made bed with white linens and pillows, flanked by two bedside tables with lamps, set against a patterned wallpaper backdrop.

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

A neatly made bed with white linens and pillows, flanked by two bedside tables with lamps, set against a patterned wallpaper backdrop.

Suite, Oceanfront (Butler Suite, Beach Access)

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite (Pool Walkout)

A hotel room with a bed, a striped armchair, a small table, and a painting on the wall.

Suite (Pool Walkout)

  • Garden view
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, down comforters

Suite with Sea View

  • Sea view
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Double Suite

Frette Italian sheets, premium bedding, down comforters

Double Suite

  • 60 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Double Suite with Pool View

Frette Italian sheets, premium bedding, down comforters

Double Suite with Pool View

  • 60 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Playa del Carmen, JOIA Paraíso by Iberostar - Adults Only - All Inclusive is on the waterfront. While the natural beauty of Maroma Beach and Ojo de Agua Beach can be enjoyed by anyone, those looking for an activity can check out Playa Paraiso Golf Course. Punta Esmeralda Beach and Puerto Morelos Beach are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

What's nearby

  • A wooden pathway leading to a beach with palm trees and thatched-roof huts.
    Paradise Beach
    9 min walk - 0.5 miles
  • A beach with palm trees, a thatched-roof hut, and a marina with boats.
    Maroma Beach
    11 min drive - 3.5 miles
  • A coastal resort with clear blue waters, a rocky shoreline, and thatched-roof buildings.
    Xcaret Eco Theme Park
    38 min drive - 21.3 miles
  • Playa Paraiso Golf Course
    18 min walk - 1.0 mile
  • Punta Esmeralda Beach
    29 min drive - 14.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    42 min drive

Restaurants

  • Alberca - Pool - Bar
    1 min walk
  • La Laguna
    8 min walk
  • Star Café
    9 min walk
  • La Fuente -Lobby Bar
    11 min walk
  • Steak House
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (37,835 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number 008-007-002959/2025

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include golf, tennis, aerobics classes, and more.

Where is JOIA Paraíso by Iberostar - Adults Only - All Inclusive located?

Situated on the waterfront, this all-inclusive resort is 1.3 mi (2.2 km) from Playa Paraiso Golf Course and within 12 mi (20 km) of Maroma Beach and Ojo de Agua Beach. Punta Esmeralda Beach and Puerto Morelos Beach are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

10

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 792 out of 1000 reviews
Rating 8 - Good. 132 out of 1000 reviews
Rating 6 - Okay. 47 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an absolutely amazing experience. The staff were amazing, the rooms were spacious and clean, absolutely gorgeous all around.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time there. Very nice, very relaxing. Great staff.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay! Very clean, all the food was excellent and staff was very inviting! Will definitely be returning!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Dionicio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our friends and I were already planning on coming back in a few hours on our second day. The staff are so friendly and welcoming. Our room is always being cleaned and restocked.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Jonathan B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great , been to mulitple resorts in cancun and the food was just ok, so it was a pleasant surprise the restaurants and buffet were great. Room was clean , staff friendly- except staff at the smokehouse restaurant ( rude )steer clear of that one but its off the adults only property. The sargasm ( sea weed ) was terrible when we got there but the staff worked tirelessly to get it cleaned up within couple days would have never known there was 2ft of sea weed on the beach where couldnt get into water. Overall great resort.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Lyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first experience not only in Mexico, but at an all inclusive resort. The staff was very helpful and friendly. The property was exceptionally clean, even as there were some repairs being made to drywall areas in the hallway. You could tell the employees took great pride in their jobs. The pools were clean and the staff around them were very professional. We truly had an exciting and very relaxing time at the resort, and do look forward to returning.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, beautiful grounds and very well maintained. Staff was wonderful. We loved the pool
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the property and staff. We had a wonderful time and stay. Mr. and Mrs. Anderson
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Balmix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is out of this world good from the staff so friendly to delicious food with lots of choices
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice, food excellent, Spa is ok , membership sales is too high pressure waisted time of vacation that they should tell ahead, the beach is too much sea weeds, can not swim .
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Aristides

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and beachside were great. Staff was outstanding.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been one of the greatest all inclusive me. And my lady has ever been the effort of the staff. This is undeniable, the hospitality exquisite, i'm thoroughly impressed with the food environment, and ambiance. Each bar was its own fun. Each bartender was its own personality. I couldn't recommend this resort more.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view from room. Impeccably beautiful property
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay from start to finish. The staff were friendly and attentive, and our butler truly went above and beyond. The room was beautiful, clean, and very comfortable, and the beach access was perfect. The food and drinks were excellent, and we really enjoyed the entertainment—it added a fun touch to the experience. Overall, everything exceeded our expectations, and we would definitely return!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Such a gorgeous, clean, friendly, safe property!
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

ronald s

Liked: Cleanliness, amenities, property conditions & facilities
Service was impeccable; staff was courteous and attentive to all our needs; food was very good; facilities well maintained; our butlers were awesome!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Gilda

Staff were friendly, a
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

alex

Liked: Cleanliness, staff & service, amenities
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
everything was great. This was our 3rd visit to this resort and it never disappoints! Great service, great food.
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
Beach and pools are very nice. On-site, sit-down restaurants have good food and quality service. Ocean-front rooms have a great view from the balcony.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liliana

Very nice hotel. Spacious rooms, clean, nice decorations and very courteous staff. The food is good, not memorable but good. The spa facility is very good with a large worm swimming pool, steam room, hot sauna, massage.
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Arsalan Arif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent staff! Good quality food and services
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Lynnette Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, property was clean and just enough for us
Stayed 6 nights in May 2025
Verified review

10/10 Excellent

Edison Paine

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, everything was clean. Everyone was so sweet and helpful. Absolutely wonderful. Restaurants were all fantastic
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the adults only atmosphere, private pools and gym and the butler service!
Stayed 6 nights in Oct 2025