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Overview of Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

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  • Junior Suite Garden View - 2 Double Beds - Mobility Accessible W/Roll-In Shower

    Room amenities

    • 653 sq ft
    • Sleeps 3
    • 2 Double Beds
    More details
  • Junior Suite Garden View - 2 Double Beds

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Junior Suite Pool View - 2 Double Beds

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Junior Suite Swim-Up - 2 Double Beds

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • Junior Suite, 1 King Bed

    4.1/5 guest room rating

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Ocean View - 2 Double Beds

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Junior Suite Ocean View - 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Pool View - 1 King Bed

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • One-Bedroom Suite Oceanfront - 1 King Bed

    Room amenities

    • 1331 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Swim-Up - 1 King Bed

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite, 2 Double Beds

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More details
  • One-Bedroom Suite - 1 King Bed

    Room amenities

    • 1331 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Presidential Suite, 1 King Bed

    Room amenities

    • 1959 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Garden View - 1 King Bed - Mobility Accessible W/Roll-In Shower

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Garden View - 1 King Bed

    4.3/5 guest room rating

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Swim-Up Oceanfront - 1 King Bed

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Oceanfront - 1 King Bed

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Oceanfront Walk-Out - 1 King Bed

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
4.4
Excellent
Rating 5 - Excellent. 1005 out of 1501 reviews
5 - Excellent 67%
Rating 4 - Good. 286 out of 1501 reviews
4 - Good 19%
Rating 3 - Okay. 107 out of 1501 reviews
3 - Okay 7%
Rating 2 - Poor. 71 out of 1501 reviews
2 - Poor 5%
Rating 1 - Terrible. 32 out of 1501 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with partner, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in love with this hotel! Amazing views, impeccably clean from the beach to the lobby, top-notch customer service & hospitality, very secure building with watchful security procedures. They were very mindful of COVID restrictions and made sure sanitation stations were accessible and masks were worn throughout the property.
Stayed 5 nights in Feb 2021

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel buildings and grounds. Lovely exceptionally long pool. Colorful town within easy walk. Special meals on lawn or beach were elegant. Very small balconies. Crowded beach used heavily by locals. Cabanas had to be rented by day separately. No food service on beach - only drinks. Had to request fruit which was never on menu. Food was just OK.
Stayed 7 nights in Feb 2021

5/5 Excellent

Wonderful and very nice crews I been there twice already!!!
Stayed 3 nights in Feb 2021

3/5 Okay

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible front desk staff, they have no idea what they are doing.
Stayed 5 nights in Feb 2021

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were amazing! However, some of the facilities (i.e. pool and restaurants) have yet to be renovated. Due to Covid, there were some restrictions on alcohol service as well as some restaurants being closed. But the overall service and attentiveness was great! The upselling could have been toned down a little.
Stayed 6 nights in Feb 2021