Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property
Adults-only luxury on the beach

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June 2024

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
One-Bedroom Suite Oceanfront - 1 King Bed | Premium bedding, pillowtop beds, free minibar, in-room safe
Coffee shop
On the beach, white sand, free beach cabanas, sun loungers

Overview of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • Hot TubHot TubHot Tub
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Restaurant
  • BarBarBar

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Popular LocationQuinta Avenida2 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

Presidential Suite, 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private pool
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Dining table
  • 182 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite - 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
  • 124 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up Oceanfront - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed - Mobility Accessible W/Roll-In Shower

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Oceanfront Walk-Out - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite Oceanfront - 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
  • 124 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 2 Double Beds

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Garden View - 2 Double Beds - Mobility Accessible W/Roll-In Shower

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite Garden View - 2 Double Beds

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Oceanfront - 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 2 Double Beds

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View - 2 Double Beds

Highlights

Balcony or patio
Separate sitting area
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Renovated in 2019
  • 61 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the neighborhood

Playa del Carmen

Located on the beach, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Quinta Avenida and Playa del Carmen Main Beach are two other places to visit that come recommended. Parasailing, boat tours, and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Quinta Avenida - 2 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Xcaret Eco Theme Park - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Bloody Mary Food Drinks & Rock - 2 min walk
  • Lobby Bar - 1 min walk
  • La Parrilla Playa - 2 min walk
  • Señor Frogs - 2 min walk
  • Los Aguachiles - 2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Luxury all-inclusive property refurbished in 2019 and located near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort provides 3 poolside bars, a swim-up bar, and concerts and live shows. With a white sand beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a Swedish massage, a body wrap, and aromatherapy at Innan, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Fusion cuisine. Yoga classes and fitness classes are offered at the gym; Hilton Playa del Carmen, an All-Inclusive Adult Only Resort also has a terrace, shopping on site, and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
Other perks include:
  • Swimming pool with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, 3 outdoor pools, and a water dispenser
  • Beach towels, a front-desk safe, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 524 rooms boast comforts such as private indoor spa tubs and 24-hour room service, in addition to thoughtful touches like premium bedding and laptop-compatible safes. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and designer toiletries
  • 55-inch LED TVs with satellite channels
  • Balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Desk chair
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a pool?

Yes, this property has 3 outdoor pools.

Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Self parking and valet parking are free at this property.

What time is check-in at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-out is at noon.

Are there all-inclusive benefits at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, and more.

Where is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort located?

Located in Downtown Playa del Carmen, this beachfront property is in the city center, just steps from Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 1 mi (2 km).

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 756 out of 1177 reviews" "
Rating 8 - Good. 233 out of 1177 reviews" "
Rating 6 - Okay. 93 out of 1177 reviews" "
Rating 4 - Poor. 56 out of 1177 reviews" "
Rating 2 - Terrible. 39 out of 1177 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Too salesy when there There was a smell of sewage outside our room on that’s side of the property, not in the room. Staff were great Place was clean
Stayed 3 nights in Apr 2024

10/10 Excellent

christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay here. It has improved noticeably in the last few years. Good value for money and probably the best place to stay in Playa.
Stayed 3 nights in Apr 2024

10/10 Excellent

Blake R

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we have stayed at in Playa Del Carmen. 2 time there, looking forward to the next go around.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy aceess to shopping and local dining. Resort was clean, nice staff, and good food. The on staff photographers were a nice touch. We were able to get some good keepsake photographs from the trip.
Stayed 4 nights in Jan 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The staff was unbelievably kind and attentive, and the rooms were always kept spotless. The food was excellent, but some restaurants were better than others. I would stay away from any of the paid meals. Room service was always timely but the food was either amazing or mediocre. Drinks were ok and plentiful but felt a little watered down at times. The resort should replace the hot tubs in the bedrooms with a larger dresser and desk. We stayed in a king oceanfront walkout but the benefit was diminished by the bushes in front. Playa should replace the lawn cabanas with a cabana and chairs at the nearby pool as a standard accommodation with this pricy room. All in all it was a wonderful week and we look forward to going again next year.
Stayed 6 nights in Mar 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is Amazing and excellent attention for the personal people
Stayed 2 nights in Apr 2024

8/10 Good

Christopher Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort and conveniently located near 5th Ave. Staff are very friendly and they ensure that you have everything you need. The biggest drawback we experienced was how many up charges there were for a resort that is supposed to be 'all-inclusive'.
Stayed 4 nights in Mar 2024