5/5 Excellent
Douglas
Traveled with partner
Sep 19, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021
Hilton Playa del Carmen, an All-Inclusive Adult Resort
Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Resort
Overview of Hilton Playa del Carmen, an All-Inclusive Adult Resort
Hilton Playa del Carmen, an All-Inclusive Adult Resort
4.3/5 Excellent
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- All inclusive
- Air conditioning
- Spa
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
Explore the area
- Quinta Avenida1 min walk
- Mamitas Beach Club4 min walk
- Playa del Carmen Main Beach5 min walk
- Cancun, Quintana Roo (CUN-Cancun Intl.)50 min drive
Choose dates to view prices
About this area
Playa del Carmen
Located in Playa del Carmen, Hilton Playa del Carmen, an All-Inclusive Adult Resort is in the city center and on the beach. Quinta Avenida and Calle Corazón are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Discover the area's water adventures with snorkeling, parasailing, and boat tours nearby, or enjoy the great outdoors with ecotours. Guests love the property's central location.
What's nearby
- Quinta Avenida - 1 min walk
- Quinta Alegría Shopping Mall - 3 min walk
- Pier Navega - 4 min walk
- Mamitas Beach Club - 4 min walk
- Playa del Carmen Main Beach - 5 min walk
Getting around
- Cancun Intl. Airport (CUN) - 50 min drive
Restaurants
- Pelicanos – Beachfront restaurant with a bar offering fusion cuisine. Serves lunch and dinner daily.
- Asiana – Theme restaurant with a bar offering Asian cuisine. Serves dinner daily.
- Rincón Mexicano – Ocean-view theme restaurant with a bar offering Mexican cuisine. Serves lunch and dinner daily.
- Kalamata – Theme restaurant with a bar offering Mediterranean cuisine. Serves lunch and dinner daily.
- Spice – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
About this property
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Water activities
Snorkeling
Surfing/boogie boarding
Land activities
Fitness facilities
Tennis
Volleyball
Entertainment
Onsite entertainment and activities
Onsite live performances
Awards and affiliations
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free valet parking on site
Food and drink
- 8 restaurants and 1 coffee shop/café
- 7 bars/lounges, 1 swim-up bar and 1 poolside bar
- 24-hour room service
Things to do
- 3 outdoor pools
- 2 spa tubs
- Aerobics classes
- Beach volleyball
- Billiards/pool table
- Concerts/live shows
- Evening entertainment
- Fitness center
- Full-service spa
- Outdoor tennis court
- Pilates classes
- Sauna
- Scuba diving
- Shopping
- Steam room
- Table tennis
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Elevator
- Free newspapers in lobby
- Gift shop/newsstand
- Reception hall
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Water sports equipment
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Business center
- Computer station
- Conference space (6781 square feet)
- Meeting rooms
Outdoors
- Beach cabanas (surcharge)
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Outdoor furniture
- Pool cabanas (surcharge)
- Pool sun loungers
- Pool umbrellas
- Terrace
Spa
- 10 treatment rooms
- Aromatherapy
- Ayurvedic treatments
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - on the beach
- Massage - prenatal
- Massage - sports
- Massage - Swedish
- Massage - Thai
- Massage/treatment rooms
- Outdoor treatment areas
- Reflexology
- Sauna
- Spa open daily
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
More
- Beach towels
- Designated smoking areas
- Games
- Renovated entire property - December 2019
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Ceiling fan
- Free rollaway beds
- Pillow menu
- Pillow-top mattress
- Premium bedding
Bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Separate bathtub and shower
Entertainment
- 42-inch LED TV
- Satellite channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Free minibar
Outdoor space
- Balcony
More
- Desk
- In-room massage
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Private spa tub
- Separate sitting area
- Slippers
- Turndown service
Similar properties
See similar properties
Playa del Carmen
Gonzalo Guerrero
All-Inclusive Resort
Hot tub
Business friendly
Washer and dryer
4 star
Guest rating 4+
Policies
Check-in
Check-in from 3 PM - 11:30 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive
Frequently asked questions
Overall score and ratings
4.3
Excellent
4.7/5
Cleanliness
4.7/5
Staff & service
4.3/5
Amenities
4.4/5
Property conditions & facilities
4/5 Good
Mary, Johnston
Traveled with partner
Sep 19, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021
5/5 Excellent
Avel
Traveled with family
Sep 19, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021
2/5 Poor
Richard Manuel
Traveled with family
Sep 19, 2021
Liked: Staff & service
Stayed 5 nights in Sep 2021
5/5 Excellent
Fredy
Traveled with family
Sep 13, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021