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Fairmont Mayakoba

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Photo gallery for Fairmont Mayakoba

A beachside bar with thatched umbrellas, lounge chairs, and a view of the ocean. - Fairmont Mayakoba (Playa del Carmen)
Property video
Bar (on property) - Fairmont Mayakoba (Playa del Carmen)
A covered outdoor seating area with tables and chairs, overlooking the sea with palm trees and thatched umbrellas. - Fairmont Mayakoba (Playa del Carmen)
A beachside bar with thatched umbrellas, lounge chairs, and a wooden deck leading to the sand. - Fairmont Mayakoba (Playa del Carmen)
Luxury
5.0 star property
9.2

Wonderful

Sanctuary with tropical mangrove views

Jungle-fringed canals wind through this beachfront resort, where guests spot wildlife during eco tours. The rooftop bar offers mixology classes before sunset cocktails with ocean views. Five pools, including a family-friendly lagoon, provide relaxation spaces amid lush tropical landscape.

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Fairmont, Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a dining area with chairs, a table, and a balcony with a view.

Fairmont, Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a balcony with outdoor seating, and a television.

Fairmont, Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk, a television, a balcony with a view of greenery.

Casita, Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking

A hotel room with a large bed, a desk, a chair, a television, and a balcony with a view of trees.

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Signature Room, 1 King Bed, Non Smoking

A modern hotel room with a large bed, wooden ceiling, and a view of greenery outside.

Casita, Signature Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Canal view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Signature Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a lamp, and a view of the outdoors.

Casita, Signature Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Canal view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

A modern hotel room with a large bed, two bedside tables with lamps, a ceiling fan, a window with a view of greenery, and a flat-screen TV on a wooden console.

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

10.0 out of 10
Exceptional
(3 reviews)
  • Canal view
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Casita, Room, 1 King Bed, Canal View, Beachside

A modern hotel room with a large bed, a flat-screen TV, a balcony with outdoor seating, and a view of greenery.

Casita, Room, 1 King Bed, Canal View, Beachside

  • Canal view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bambu Suite, 1 King Bed, Private Pool, Resort View

A modern living room with a large flat-screen TV, a wooden entertainment unit, a glass coffee table, and a seating area with white sofas and a dining table.

Bambu Suite, 1 King Bed, Private Pool, Resort View

  • Canal view
  • 172 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Coral)

A covered outdoor area with a pool, wooden furniture, and lush greenery.

Suite, 1 King Bed, Non Smoking (Coral)

  • Canal view
  • 139 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Tortuga)

Room

Presidential Suite, 1 King Bed (Tortuga)

  • Canal view
  • 198 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Camaleon)

A hotel room with two beds, a ceiling fan, artwork on the walls, a balcony with a view of the ocean, and a TV on the right side.

Presidential Suite, 1 King Bed (Camaleon)

  • Ocean view
  • 205 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed

View all photos for Casita, Room, 2 Queen Beds, Canal View, Beachside

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of trees.

Casita, Room, 2 Queen Beds, Canal View, Beachside

  • Canal view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

A modern bedroom with a large bed, a sofa, a ceiling fan, and a TV on the wall.

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

  • Canal view
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

A hotel room with a large bed, a dining area with chairs, a table, and a balcony with a view.

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

10.0 out of 10
Exceptional
(7 reviews)
  • Resort view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

A hotel room with two beds, a balcony with outdoor seating, and a television.

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

8.8 out of 10
Excellent
(9 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 2 Queen Beds

A modern hotel room with two beds, a ceiling fan, a large window with a view of greenery, and a balcony with a wooden railing.

Casita Signature, Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

Room

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Suite, 1 King Bed, Non Smoking, Beachfront

An aerial view of a resort with a swimming pool, beach, and palm trees.

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 89 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Beachfront

Room

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • Ocean view
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms (Garden)

A hotel room with a bed, a table with chairs, a balcony with a view, and a ceiling fan.

Family Room, Connecting Rooms (Garden)

  • Garden view
  • 88 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room, Connecting Rooms (Lagoon)

A hotel room with a bed, a table with chairs, a balcony with a view, and a ceiling fan.

Family Room, Connecting Rooms (Lagoon)

  • Lagoon view
  • 88 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

About the neighborhood

Located in Playa del Carmen, Fairmont Mayakoba is near theme parks and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Traveling with kids? Consider Temazcal Natura and Xaman Ha Aviary. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Visit our Playa del Carmen travel guide
Map
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710

What's nearby

  • A beach with palm trees, a thatched-roof hut, and a marina with boats.
    Maroma Beach
    17 min drive - 7.6 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    17 min drive - 7.0 miles
  • A person in a pink swimsuit swimming in a clear turquoise pool surrounded by lush green moss-covered walls.
    Xcaret Eco Theme Park
    30 min drive - 13.1 miles
  • A coastal town with clear turquoise waters, boats, and a beach lined with palm trees and buildings.
    Moon Palace Golf Club
    38 min drive - 31.1 miles
  • El Camaleón Mayakoba Golf Course
    5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN)
    45 min drive

Restaurants

  • Buffet Riviera
    9 min drive
  • La Copa
    8 min drive
  • KOI
    7 min drive
  • Restaurante Bistro
    11 min drive
  • Restaurante Lucca
    8 min drive

Similar properties

A beachside seating area with a thatched roof, overlooking the sea.
Alila Mayakoba by Hyatt
Playa del Carmen
  • On private beach
  • Pool
  • Hot tub
  • Spa
9.6 out of 10, Exceptional, 12 reviews
Alila Mayakoba by Hyatt
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle available on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 48 to 53 per person
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hix Bar & Lobby Lounge
  • Ki Beach Bar & Korean BBQ
  • La Cantina
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • Archery
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor tennis court
  • Paddleboard
  • Piano
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 10 outdoor pools
  • Art supplies
  • Baby toys
  • Beach toys
  • Changing table
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference center (40,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (26 inches high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch LED TV with satellite premium channels
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 48 to 53 per person
  • Airport shuttle fee: USD 299 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Fairmont Mayakoba have a pool?

Yes, this property has 10 outdoor pools and a children's pool.

Is Fairmont Mayakoba pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 25 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Fairmont Mayakoba ?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Fairmont Mayakoba ?

Check-out is at noon.

Does Fairmont Mayakoba provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 299 per vehicle applies.

Are there all-inclusive benefits at Fairmont Mayakoba ?

Some rate plans available at this property are all-inclusive.

Where is Fairmont Mayakoba located?

Nestled on the beach, this Playa del Carmen hotel is steps from El Camaleón Mayakoba Golf Course and 2 mi (3.3 km) from Gran Coyote Golf. Playa del Carmen Main Beach and Maroma Beach are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Fairmont Mayakoba Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 735 out of 1001 reviews
Rating 8 - Good. 157 out of 1001 reviews
Rating 6 - Okay. 48 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property, beautiful room views, amazing pools! Staff were 5 star. Would love to come back!
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
whole resort has been renovated and updated since our last stay. Beautifully done. Rooms are nicely upgraded with full amenities. Excellent breakfast buffet. Steak restaurant, Tauros, is overpriced by a lot. Beach facilities are great with good service. Friendly staff.
Stayed 4 nights in Nov 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good cleaning services, beautiful resort
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The grounds are spectacular and everything is top notch.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The rooms were clean and the staff was very friendly
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and the property was u believable.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds and friendly staff.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property expertly maintained. All staff was super friendly. Top notch.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and beautiful location
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The overall stay and experience was fantastic: clean and gorgeous room, dedicated service, exceptional facilities and amenities.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort. My family and I had a great time!
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
5 ladies (2rooms), we had a wonderful trip and loved the resort and overall property. Excellent food! Wonderful, friendly staff! It is so nice that bikes, boat rides, paddle boards and more are included!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service even during peak of speing break. Agustin saved me a ton of time by arranging spa treatments, activities and dinner reservations.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service all around! All facilities were well maintained. Our family was very impressed with the restaurants! One of the best steaks we have had in a while at Tauro. The property is a great escape for families who seek luxury accommodations.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Almost perfect resort. Staff is great. Rooms are clean.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The resort is gorgeous and the staff is very kind and helpful. Love getting around by boat in the canals!
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful with lots of options for pools and beach. Staff were absolutely lovely, cheerful and helpful.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was amazing our room stay clean anytime we left I believe our cleaners name was Anna. She was so sweet and the staff overall at the entire resort was just amazing.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, great food & service, amazing amenities, lots of privacy and NOT crowded. Overall best resort my family and I have stayed at.
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Everyone was great the room was great! The food was great ( especially Saffron)! Check in took awhile and i didn’t love the concept of catching a ride to everyplace.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful family friendly resort with the 5 star atmosphere!
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort. Staff is super helpful.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for a wonderful stay. Clean, well maintained, safe, beautiful… a must see in the Mayan riviera
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families, will definitely recommend and come back again.
Stayed 6 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and food options! Love this resort and will definitely come back!
Stayed 4 nights in Dec 2024