Does Aldea Thai by Playa Moments have a pool?

Yes, this property has an outdoor pool. Pool types include infinity pools. Pool access is from 9:00 AM–9:00 PM.

Is Aldea Thai by Playa Moments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Aldea Thai by Playa Moments?

Self parking is free at this property.

What time is check-in at Aldea Thai by Playa Moments?

Check-in start time: 3 PM; Check-in end time: midnight.

Does Aldea Thai by Playa Moments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 160 per vehicle applies.

Where is Aldea Thai by Playa Moments located?

Offering direct access to the beach, this Downtown Playa del Carmen aparthotel is next to a golf course and within a 5-minute walk of Quinta Avenida and Mamitas Beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are also within 6 mi (10 km).

About the neighborhood

Located on the waterfront, this aparthotel is in Downtown Playa del Carmen neighborhood and is connected to a shopping center. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xel-Há Park. Quinta Avenida and Mamitas Beach are two other places to visit that come recommended. Looking to get your feet wet? Scuba diving, snorkeling and windsurfing adventures can be found near the property.

Visit our Playa del Carmen travel guide

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8/10 Good

Rebecca

Jan 17, 2022

Liked: Cleanliness, room comfort, communication

Solid accommodations

Comfortable stay... not a 5 stat accommodation but it is very solid ... excellent locations... few steps from the beach and block from the strip. Some of the facilities are outdated, but decent property... decorations are nice and communication was solid.

Stayed 4 nights in Jan 2022

10/10 Excellent

Nestor Rubén

Oct 27, 2021

Liked: Cleanliness, room comfort, communication

Vacaciones

Stayed 4 nights in Oct 2021

10/10 Excellent

Ramon

Sep 8, 2021

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

El lugar es excelente el personal de ai muy buen servicio,solo el personal que era mi coordinador la verdad muy decepcionado de el no me contestaba los mensajes y nunca lo miramos

Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveler

May 4, 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

Amazing hotel / resort!!! There is only one drawback and it’s not only for this reso

Stayed 9 nights in Apr 2021

10/10 Excellent

Verified traveler

Mar 30, 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

Súper hotel Invitado a volver a regresar Súper buena ubicación Súper grande y espacioso el cuarto que nos tocó

Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveler

Mar 2, 2021

Stayed 3 nights in Feb 2021

8/10 Good

Verified traveler

Jan 19, 2021

Liked: Cleanliness, room comfort, communication

This was my 2nd time staying at this property. The location is great being a block to the beach and a block to avenida quinta. Good property but can use a few improvements in offering more things as their neighboring properties are providing more options and incentives.

Stayed 3 nights in Jan 2021

2/10 Terrible

Verified traveler

Feb 14, 2020

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Suite au décès de ma femme, j’ai été expulsé de ma chambre, j’ai dû louer un condo pour 2 semaine à mes frais, ils ont refusé de me reloger

Stayed 21 nights in Jan 2020

8/10 Good

Verified traveler

Jan 31, 2020

Liked: Amenities

Buena ubicacion, apartamentos amplios. La atencion del anfitrion deficiente, hubo un problema con una tuberia tapada y nunca se obtuvo respuesta, la solucionamos nosotros.

Stayed 8 nights in Jan 2020

4/10 Poor

Verified traveler

Nov 9, 2019

Disliked: Cleanliness, property conditions & facilities

El establecimiento no tiene servicio diario ni te cambia las toallas aún que no solicites. El lugar está en malas condiciones la pintura levantada y tiene moho.

Stayed 4 nights in Oct 2019

10/10 Excellent

Gustavo

Jul 27, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Jun 28, 2019

Liked: Staff & service, property conditions & facilities

The Suite was great but the hotel looks like it was under construction. Elevator wasn’t working, fountains were empty the whole week we were there and there were restoration at the lobby.

Stayed 8 nights in Jun 2019

6/10 Okay

Verified traveler

Mar 17, 2019

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

Nice pool and they get you directions and taxi if you need

Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveler

Mar 2, 2019

Disliked: Cleanliness, staff & service

Quise comunicarme varias veces con algún representante de playa moments y nunca se comunicaron. Se nos olvidó una maleta en el departamento y quisimos contactarlos para que nos ayudaran a recuperarla y nunca quisieron contestarnos ni llamadas ni mensajes. La limpieza era pésima, no eran para lavar un traste. Horroroso!!!

Stayed 4 nights in Feb 2019

8/10 Good

DSME, Zacatecas, Zac.

Feb 20, 2019

Liked: Staff & service

Excelente ubicación...............................

Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveler

Feb 11, 2019

Disliked: Cleanliness

Limpieza deficiente. Buena ubicación. Servicios en habitación sin funcionar, teléfono y televisión

Stayed 3 nights in Feb 2019

2/10 Terrible

Erlend

Jan 2, 2019

Liked: Cleanliness

Disliked: Staff & service, room comfort

Ikke bestill hos Playa Moments

Aldea Thai er et leilighetskompleks og ikke et hotel! Flere tilbyr utleie her og et av disse selskaper er Plata monebts. Playa moments bryr seg ikke om sine gjester. Vi fikk et rom hvor det kun var en dør mellom rommene og vi hørte hver minste lyd, spesielt ettersom det var fest i naborommet de første 3 nettene av oppholdet. Vi sendte klager til Playa Moments på mail, men disse ble ikke besvart. De tok heller ikke telefonen når vi ringte, men svarte kun når resepsjonisten ringte. Bo gjerne på Aldea Thai, men ikke bestill oppholdet hos playa moments

Stayed 7 nights in Dec 2018

2/10 Terrible

Whitney

Nov 12, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay anywhere but here!!!

The hotel was extremely run down. The mirrors had black paint splattered all over them. The sink in the bathroom leaked all over the bathroom floor when running. The tub had mold all around it’s edges. The pictures online are clearly very very old. The beautiful fountains were drained and filthy. The employees working there were not friendly. Our ocean view room was blocked by scaffolding and men painting. But i would say the worst part was that at 11:00 on the dot they send someone to your room to wait in there with you waiting for you to check out. Not once were we asked how our stay was or if we had a nice vacation. The guy came in to count towels and look over the extremely previously damaged apartment and not once asked how the trip was. It took 2 hours to check in as the first 3 apartments we were shown were in even worse condition then the one we finally stayed in. I’m not the type of person to write reviews ever but in this case I’ve been going to Playa for over 15 years and never stayed somewhere so run down and treated so horribly.

Stayed 3 nights in Nov 2018

10/10 Excellent

Ana Elisa

May 29, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien!! Ubicación excelente!! Buen lugar!

Stayed 3 nights in May 2018

6/10 Okay

Pini, Toronto, canada

Jan 9, 2018

Disliked: Property conditions & facilities

Nice and good location

nice apartment with the privet pool, good location, every two days cleaning service use to come and change towels and fix the beds. the only problem was the toilet flash was terrible, terrible and more TERRIBLE i become the plumber and add to fix it after every use handy men try to fix it but no luck. kitchen was good but no stove as they say. nice 3 smarts TV beautiful back yard with a privet pool but very cold water if water was heated then we could use it. bed's was not the best. staff was OK

Stayed 14 nights in Dec 2017

8/10 Good

Verified traveler

Jan 8, 2018

Liked: Room comfort

Disliked: Staff & service

chambre ULTRA bruyante

Notre chambre était situé coté rue juste au dessus des cafés, donc bruyante de jour comme de NUIT

Stayed 9 nights in Dec 2017

6/10 Okay

Mitch, Fort Worth, Texas

Dec 16, 2017

TOO NOISY!!

Constant construction noise all day long! There was a bar an restaurant below my room open till 3am every day!!!!!!!!!!!! Loud neighbors next door an walls paper thin!!

Stayed 8 nights in Dec 2017

4/10 Poor

Hector G

Oct 26, 2017

Disliked: Cleanliness, staff & service, room comfort

Mala experiencia

No hubo linpieza de habitacion diariamente, nunca reemplazaron articulos personales como shampoo, jabon, etc

Stayed 5 nights in Oct 2017

2/10 Terrible

LUIS ENRIQUE

Oct 17, 2017

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Muy mal servicio se quitan toda responsabilidad diciendo que son diferentes administraciones

Stayed 3 nights in Oct 2017

2/10 Terrible

Verified traveler

Aug 29, 2017

Disliked: Cleanliness, staff & service

Déçu - beaucoup trop chère pour le

Très déçu de cet appart/hotel. Pour le prix que nous avons payé, ce n'est vraiment pas une bonne affaire. Pour commencer, Wifi inexistant dans l'appartement, ce qui est je trouve affligeant en 2017. Aucune hote dans la cuisine, ce qui veut dire que nous etions obligé d'ouvrir la porte et la porte du balcon lorsque nous faisions a manger car beaucoup trop de fumée. La pression de la douche : inexistante. Aucune place pour nous sur la plage, enfin si mais avec en payant 5€ par jour... De plus, l'établissement possède des règles abusives. Nous etions en train de faire à manger vers 10h du soir avec de la musique sur un portable, même pas sur une enceinte portable. La réception a appelé notre chambre pour nous dire de faire moins de bruit sinon elle couperait l'électricité pendant 6h. Nous sommes en vacances et nous pouvons même pas nous détendre avec de la musique? S'il était 2h du matin je comprendrais mais dans ce cas, c'était de l'abus simple. La chose la plus ennuyante a quand même etait le bruit de la clim qui sans exagérer quoi que ce soit, était le bruit d'un gros moteur de 4x4. Impossible de dormir sans boul quiés. Le référant qui nous réceptionne est également complètement inutile, il ne nous dit meme pas bonjour lorsqu'on le croise à la piscine. Bref super déçu.

Stayed 11 nights in Jul 2017

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