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Grand Velas Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

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Photo gallery for Grand Velas Riviera Maya - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas
Ambassador Two Bedrooms Family Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar
6 bars/lounges, 3 swim-up bars, 3 poolside bars, 2 beach bars
3 outdoor pools, pool umbrellas, sun loungers
Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Parking included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

Grand Class Pool Suite Ocean Front

Highlights

Deck/patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 128 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Ambassador Suite Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Suite Ocean View

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Premium bedding, down comforters, pillowtop beds, free minibar

Zen Grand Two Bedroom Family Suite Nature View

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • Resort view
  • 220 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Pool Suite Ocean View

Highlights

Deck/patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 118 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Nature View Suite - Zen Experience

Premium bedding, down comforters, pillowtop beds, free minibar

Nature View Suite - Zen Experience

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
HDTV
  • Resort view
  • 110 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

Premium bedding, down comforters, pillowtop beds, free minibar

Nature View Suite with Pool - Zen Experience

Highlights

Deck/patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the neighborhood

Map
Carretera CancĆŗn-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • El CamaleĆ³n Mayakoba Golf Course - 7 min drive - 1.6 miles
  • Gran Coyote Golf - 8 min drive - 3.1 miles
  • Playa Xcalacoco - 9 min drive - 2.4 miles
  • Tres Rios Ecopark - 14 min drive - 5.3 miles
  • Playa del Carmen Main Beach - 14 min drive - 6.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ā€ŖAmaranto - ā€¬13 min drive
  • ā€ŖAlberca - Pool - ā€¬13 min drive
  • ā€ŖPrivilege Lounge - ā€¬20 min walk
  • ā€ŖPiano Bar - ā€¬14 min drive
  • ā€ŖRestaurante Hacienda - ā€¬11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Luxury all-inclusive property near El CamaleĆ³n Mayakoba Golf Course
Take advantage of a free breakfast buffet, an adjacent golf course, and 3 swim-up bars at Grand Velas Riviera Maya - All Inclusive. With a white sand beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Treat yourself to aromatherapy, a massage, or a detox wrap at SE Spa, the onsite spa. Be sure to enjoy a Michelin star rated meal and Fusion cuisine at the 8 on-site restaurants. The gym offers Pilates classes and yoga classes; other things to do include kayaking, beach volleyball, and hiking/biking. Free in-room WiFi, with speed of 100+ Mbps (good for 1ā€“2 people or up to 6 devices), is available to all guests, along with 2 beach bars and 3 poolside bars.
Additional perks include:
  • 3 outdoor pools and a children's pool, with 3 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, free bicycle rentals, and babysitting (surcharge)
  • A computer station, a billiards/pool table, and a porter/bellhop
  • Guest reviews say great things about the helpful staff
Room features
All 539 rooms boast comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like premium bedding and pillow menus.
Extra conveniences in all rooms include:
  • Childcare services, free infant beds, and travel cribs
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers or jetted bathtubs plus designer toiletries and children's robes
  • 65-inch HDTVs with premium channels
  • Balconies or patios, wardrobes/closets, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1ā€“2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocina de Autor (+12)
  • Frida
  • Lucca
  • Piaf (+12)
  • Sen Lin

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Piano
  • Pilates classes
  • Playground
  • Shopping
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (94,548 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Grand Velas Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Velas Riviera Maya - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Velas Riviera Maya - All Inclusive?

Check-out is at noon. Late check-out is available for USD 65 (subject to availability).

Are there all-inclusive benefits at Grand Velas Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Where is Grand Velas Riviera Maya - All Inclusive located?

Nestled on the beach, this Playa del Carmen property is in the city center and 3 mi (4.7 km) from El CamaleĆ³n Mayakoba Golf Course.

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Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 770 out of 893 reviews
Rating 8 - Good. 81 out of 893 reviews
Rating 6 - Okay. 17 out of 893 reviews
Rating 4 - Poor. 15 out of 893 reviews
Rating 2 - Terrible. 10 out of 893 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Great place
Stayed 7 nights in Apr 2025

10/10

One of the best resorts in Cancun Area to stay with the family.
Stayed 3 nights in Apr 2025

10/10

Great food
Stayed 3 nights in Apr 2025

10/10

The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
Stayed 6 nights in May 2025

10/10

great place to spend vacation
Stayed 4 nights in Mar 2025

10/10

Beautiful property, incredible staff.
Stayed 5 nights in Mar 2025

10/10

Amazing stay !
Stayed 3 nights in Mar 2025

10/10

Lovely beach and gorgeous rooms. Excellent friendly service.
Stayed 5 nights in Apr 2025

10/10

Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Stayed 4 nights in May 2025

10/10

Outstanding vacation
Stayed 6 nights in Mar 2025

8/10

The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what youā€™d expect for the price point of the resort. The beach area is not goodā€¦ pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
Stayed 8 nights in May 2025

10/10

We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
Stayed 5 nights in Apr 2025

10/10

The service was outstanding!
Stayed 5 nights in Mar 2025

10/10

This place is paradise. Canā€™t wait to go back.
Stayed 7 nights in Feb 2025

10/10

I went to this resort for my sonā€™s first birthday and it was exceptional. I chose the hotel because it was rated highly for its service geared towards babies and they exceeded my expectations.
Stayed 2 nights in Mar 2025

10/10

excellent facility in all aspects Superior service and friendliness Wonderful beach
Stayed 4 nights in Jan 2025

8/10

Food was amazing; service was really good but tips get out of control with the need to sign bills for 'invenrory purposes' everytime you have a drink at the pool. The beach had a ton of seaweed and the water was rocky, which was a huge downer. The kids club was being rebuilt (no arcade) and the coffee shop could use more snacking options and ice cream flavors. Overall, I don't think it's worth the price
Stayed 4 nights in May 2025

10/10

Amazing resort
Stayed 8 nights in Dec 2024

10/10

Great property, great beach, the ocean is rocky which is unfortunately.
Stayed 4 nights in Mar 2025

10/10

Everything is amazing here
Stayed 4 nights in Nov 2024

10/10

Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
Stayed 3 nights in May 2025

10/10

Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Stayed 5 nights in Nov 2024

10/10

Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Stayed 7 nights in Mar 2025

8/10

Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
Stayed 5 nights in Mar 2025

6/10

The hotel upgrade my stay,Unfortunately the 2 bed reservation was not respected, On the second day of my stay the hotel wanted to resolve the situation, being on the beach I did not wanted to loose time and effort, the hotel is exceptional - in this particular situation it was the staff who did not show interest to try to resolve the problem - it was until I asked the following day that Nora reacted to my situation.
Stayed 3 nights in Mar 2025