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Ambassador at Grand Velas All Inclusive

5.0 star property
All-inclusive hotel with 8 restaurants connected to the convention center in Playa del Carmen

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Photo gallery for Ambassador at Grand Velas All Inclusive

Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers
Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area
8 restaurants, breakfast, lunch, dinner served; Regional cuisine
Breakfast area
Ambassador at Grand Velas All Inclusive, near Tres Rios Ecopark, offers relaxation with three swim-up bars and oceanfront dining. Guests enjoy white sand beaches, SE Spa treatments, free in-room WiFi, and several pools for recreation and peaceful retreats.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • All inclusive
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Ambassador Suite Ocean View

Ambassador Suite Ocean View | View from room

Ambassador Suite Ocean View

Highlights

Patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 118 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Pool Suite Ocean View

Highlights

Patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • 118 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 236 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • El CamaleĆ³n Mayakoba Golf Course - 7 min drive - 1.6 miles
  • Gran Coyote Golf - 8 min drive - 3.1 miles
  • Playa Xcalacoco - 9 min drive - 2.4 miles
  • Playa del Carmen Main Beach - 14 min drive - 6.8 miles
  • Tres Rios Ecopark - 14 min drive - 5.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ā€ŖAmaranto - ā€¬13 min drive
  • ā€ŖRestaurante Hacienda - ā€¬11 min drive
  • ā€ŖEl Beso Pool Bar - ā€¬13 min drive
  • ā€ŖPrivilege Lounge - ā€¬13 min drive
  • ā€ŖSnack Riviera - ā€¬13 min drive

About this property

Ambassador at Grand Velas All Inclusive

Luxury all-inclusive hotel near Tres Rios Ecopark
Located close to El CamaleĆ³n Mayakoba Golf Course and Gran Coyote Golf, Ambassador at Grand Velas All Inclusive provides an adjacent golf course, 3 swim-up bars, and 2 beach bars. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining, and free beach cabanas. Treat yourself to reflexology, a deep-tissue massage, or aromatherapy at SE Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Regional cuisine. The gym offers Pilates classes and fitness classes; other things to do include beach volleyball, ecotours, and kayaking. In addition to 3 poolside bars and a free grocery shopping service, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 3 outdoor pools and an indoor pool, along with 3 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking
  • Limo/town car service, free bicycle rentals, and babysitting (surcharge)
  • Beach umbrellas, multilingual staff, and a computer station
Room features
All 195 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like furnished balconies and pillow menus.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers or jetted bathtubs plus designer toiletries and hair dryers
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chaka
  • Cocina de Autor
  • Frida
  • Lucca
  • Sen Lin

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 hot tubs
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (91,548 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Ambassador Grand Velas All Inclusive Playa del Carmen
Ambassador Grand Velas All Inclusive
Ambassador Grand Velas Playa del Carmen
Ambassador Grand Velas
Ambassador Grand Velas All Inclusive All-inclusive property
Ambassador Velas Inclusive in
Ambassador At Velas Inclusive
Ambassador at Grand Velas All Inclusive Hotel
Ambassador at Grand Velas All Inclusive Playa del Carmen
Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

Frequently asked questions

Does Ambassador at Grand Velas All Inclusive have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

Is Ambassador at Grand Velas All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ambassador at Grand Velas All Inclusive?

Self parking is free at this property.

What time is check-in at Ambassador at Grand Velas All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ambassador at Grand Velas All Inclusive?

Check-out is at noon. Late check-out is available for USD 75 (subject to availability).

Are there all-inclusive benefits at Ambassador at Grand Velas All Inclusive?

Yes, the property is all-inclusive.

Where is Ambassador at Grand Velas All Inclusive located?

Located in Playa del Carmen, this beachfront hotel is in the city center and within 3 mi (5 km) of Tres Rios Ecopark, Gran Coyote Golf, and El CamaleĆ³n Mayakoba Golf Course.

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