Vacations Close To Cenote Santa Cruz

Guys don’t do it! There are far better hotels out there. Maybe we came at a bad time. But their buffet was down for remodeling, the servings of food they served were super tiny and they would get mad if you wanted like 3 or 4 more plates. The kids pool was very dirty with algae and debris. The food selection was not the best. As a family that likes to eat fresh on the beach, they didn’t have many varieties of fruits and vegetables. I don’t normally leave poor reviews I think on a personal level, we had fun because it’s all an individual perspective, we wake up and are thankful and it’s great. But having stayed at other hotels, this one I would not recommend. Their staff was not on the same page about things, one would tell us we can get late check out and when the day was coming up and we want to ask apparently they didn’t want to honor it. The entertainment staff never played volleyball after I asked every day for a week. Overall would recommend you check other options ! Trust me ! And the beach was really rough! High waves which I didn’t mind but rough for small kids. But there were some great people nonetheless! Jose from the pool was amazing, Manuel from the dining was excellent. Yameli from dining was outstanding. I expected more for the money I paid. Disappointed and won’t be coming back

We love the RIU. Stayed here 4 times already and never had a bad experience. And as a plus they have guys cleaning up the seaweed so beach access is beautiful with very little seaweed around

This is the third time we stay at Riu (different locations) and everything was as expected with a plus thank you everyone at RIU Palace las Americas Cancun for your service in all levels we will choose Riu on our next trip any where we go. Congratulations keep up the good work ❤️❤️🙏🙏

Great hotel.

Everything was great. The good can be better