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Occidental at Xcaret Destination - All Inclusive

Property class: 4

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

An aerial view of a resort with a central circular pool, surrounded by palm trees and a beach area. - Occidental at Xcaret Destination - All Inclusive (Playa del Carmen)
Property video
A hotel lobby with a high ceiling, a central water feature, and potted plants along the walls. - Occidental at Xcaret Destination - All Inclusive (Playa del Carmen)
A couple holding hands in a clear turquoise pool with a white building and thatched roof structure in the background. - Occidental at Xcaret Destination - All Inclusive (Playa del Carmen)
A beach resort with a pool, lounge chairs, palm trees, and a thatched-roof building. - Occidental at Xcaret Destination - All Inclusive (Playa del Carmen)
Located close to Xcaret Eco Theme Park and Xplor Theme Park, Occidental at Xcaret Destination - All Inclusive provides a free breakfast buffet, free water park access, and a nightclub. With a private beach, beach massages, and snorkeling, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna, and indulge in a massage, reflexology, or a body scrub. Be sure to enjoy seafood at one of the 11 on-site restaurants. Enjoy the gym, as well as activities like archery, beach volleyball, and hiking/biking. Free WiFi in public areas is available to all guests, along with 2 poolside bars and a grocery/convenience store.

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Royal Suite (Level)

A hotel room with a large bed, two bedside tables, a nightstand, a wall-mounted lamp, and a framed floral artwork above the bed.

Royal Suite (Level)

8.8 out of 10
Excellent
(22 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Studio Suite

A modern hotel room with a bed, a sofa, a nightstand with a lamp, and a ceiling fan.

Junior Studio Suite

8.0 out of 10
Very good
(57 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

A hotel room with a large bed, a ceiling fan, a desk, a chair, a nightstand, a lamp, a painting, and a view of the outdoors.

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

A hotel room with two single beds, a desk with a lamp, a chair, a ceiling fan, and a door leading to another room.

Deluxe Room (Concierge)

7.8 out of 10
Good
(69 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

A couple in bed with a dark wood headboard, white bedding, and bedside lamps.

Deluxe Room

8.0 out of 10
Very good
(487 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with two beds, a ceiling fan, a balcony with a view, and a desk with a lamp.

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.4 out of 10
Good
(47 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with two beds, a ceiling fan, a balcony with a view, and a desk with a lamp.

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, minibar (free items)

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with a large bed, a bench, a nightstand, and a wall-mounted lamp.

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

A hotel room with a large bed, a desk with a chair, a television, a ceiling fan, and a window with curtains.

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

A hotel room with two beds, a ceiling fan, a TV, and a view of the outdoors.

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Located in Playa del Carmen, Occidental at Xcaret Destination - All Inclusive is near theme parks and on a private beach. Xplor Theme Park and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Take an opportunity to explore the area for water adventures such as swimming and other activities like golfing. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal resort with clear blue waters, a rocky shoreline, and thatched-roof buildings.
    Xcaret Eco Theme Park
    19 min walk - 1.0 mile
  • Museum of Popular Mexican Art
    11 min walk - 0.6 miles
  • Cenote Santa Cruz
    16 min walk - 0.9 miles
  • Xenses Park
    17 min walk - 1.0 mile
  • Xplor Theme Park
    3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    54 min drive

Restaurants

  • El Xentral
    10 min walk
  • Cupcake Cafe
    9 min drive
  • Occidental Vacation Club First Club Lounge at Grand Xcaret
    10 min walk
  • The Buffete
    3 min walk
  • Blue Moon Beach Bar Sandos Select Club
    9 min drive

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No elevator

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.46 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 009-025-000518/2026

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yes, this property has 7 outdoor pools.

Is Occidental at Xcaret Destination - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Occidental at Xcaret Destination - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Occidental at Xcaret Destination - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include mini golf, tennis, volleyball, and more.

Where is Occidental at Xcaret Destination - All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within 1 mi (2 km) of Xcaret Eco Theme Park and Xplor Theme Park. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Occidental at Xcaret Destination - All Inclusive Reviews

8.4

Very Good

8.8

Cleanliness

8.4

Amenities

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 3133 out of 5774 reviews
Rating 8 - Good. 1302 out of 5774 reviews
Rating 6 - Okay. 751 out of 5774 reviews
Rating 4 - Poor. 319 out of 5774 reviews
Rating 2 - Terrible. 269 out of 5774 reviews

Reviews

Verified review

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good. Staff always very friendly and helpful.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Christopher C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful to make are stay our favorite trip we have had.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Juan Carlos Del

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was absolutely superb the staff was tremendously helpful and also very informative on things to do
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Jacki Marguerite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Amazing staff and Amazing place to visit
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Suanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing and the staff as well
Stayed 8 nights in Jul 2026
Verified review

8/10 Good

Regan Adele Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice and proximity to the parks was excellent! Only major complaint was that the food could have been better.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and really beautiful, one of the nicest resorts I have stayed at. Great for families and lots of things to do and see. Because the beach is a small gulf the sea water was great and cristal clear to go in and enjoy. This is a beautiful place!!
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff were very welcoming and a beautiful place to stay
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind friendly staff, clean room, food was amazing the place was stunning , the beach was safe for the kids and the pools, appreciate the nature, the wilderness. The nature and scenery were beautiful. Overall, amazing place!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

BIRENDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit. Children friendly. I will look forward to visit again
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Edwin

Liked: Amenities, property conditions & facilities
The property was pretty well maintained. The rooms were nice and clean. The food was good and well served and organized.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and friendly. We enjoyed the natural settings of the grounds, the shows that were scheduled, the wide variety of dining experiences. We will be making plans on returning in the future
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the beach couldn’t be any more convenient and safe. The drinks were great and the food decent. Well, the tacos were amazing. I was disappointed that I couldn’t have a reservation during my stay and only had three choices for dinner.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Mario Orozco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was always cleaned, staff was always helpful, and great vibes.
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and all inclusive, but mediocre food at all restaurants.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Julian Lopez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. The staff was attentive and informative.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything from the food to the friendly staff, everyone was helpful and kind, everything you need is there you don’t have to leave the hotel at all if you don’t want to.
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Makarena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really good experience in Mexico, really recommended if you want to be relaxed and with contact with nature. The food was ok, the only thing is the reservations to the specialty restaurant, is hard to find the first 2 days of stay, so be aware of that
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Gerardo Zavala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. This would be our second time staying at this resort. Highly recommended. Friendly staff and food was great!
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great vacation with my elderly parent and young son. If you enjoy margaritas, a warm beach, and lots of food at a reasonable price this hotel has it all really enjoyed the atmosphere and the friendly staff. Will definitely recomend and return .
Stayed 7 nights in Aug 2026
Verified review

8/10 Good

Kwoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with lots of activities
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is amazing. Very clear water and lots of fishes . It’s a perfect beach for small children , there is no waves or seaweed. Also very convenient hotel for Dolphins activities and Xcaret park. Maybe 5-8 min walk . Lots of animals in the hotel .
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hotel. There were animals everywhere!! It was so cool to walk outside to the pool and run into so many cool things. I really enjoyed our stay at this hotel.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Evyn Corneilus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had fun and I enjoyed the two extra excursions I did. It was a fun time and I enjoyed all the animal that were running around
Stayed 8 nights in Aug 2026