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Riu Palace Mexico - Adults Only - All Inclusive

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A resort with a pool area, palm trees, and a view of the ocean. - Riu Palace Mexico - Adults Only - All Inclusive (Playa del Carmen)
A spacious lobby with large arched windows, a reception desk, and a chandelier. - Riu Palace Mexico - Adults Only - All Inclusive (Playa del Carmen)
A bar area with a marble countertop, bar stools, and a sign reading 'BAR CUBANO'. - Riu Palace Mexico - Adults Only - All Inclusive (Playa del Carmen)
A spacious lobby with a marble floor, green chairs, and a central seating area with tables. - Riu Palace Mexico - Adults Only - All Inclusive (Playa del Carmen)
Four people running on a beach with clear blue water and a calm sea in the background. - Riu Palace Mexico - Adults Only - All Inclusive (Playa del Carmen)
Luxury
4.5 star property
9.0

Wonderful

Property highlights

Playacar Beach and Playacar Golf Club are located near Riu Palace Mexico - Adults Only - All Inclusive, which provides a free breakfast buffet, a swim-up bar, and a poolside bar. Indulge in a massage at Renova, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, dinner, and Italian cuisine. Fitness classes are offered at the health club; other things to do include windsurfing, kayaking, and surfing/body boarding. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 42 of 42 rooms

Junior Suite (B2C)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Junior Suite (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Garden View (U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, B2C-US)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 Double Bed

Suite (Swim-Up, B2C-US)

  • Sleeps 2
  • 1 Double Bed

Junior Suite, Garden View (Elite Club, B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Junior Suite (Elite Club, Swim-Up, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club,B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Suite (Swim Up | B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swimp up, Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swimp up, Elite Club, +18yrs| E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (+18 yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (18 yrs, L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (+18yrs, M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Located on the beach, Riu Palace Mexico - Adults Only - All Inclusive is in Playacar, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. With scuba diving and windsurfing nearby, you'll find plenty of adventures in the water. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    8 min walk - 0.5 miles
  • Piste Cyclable sur Paseo Xaman-Ha
    2 min walk - 0.1 miles
  • Playacar Golf Club
    10 min walk - 0.5 miles
  • Mayan Ruins of Playacar
    14 min walk - 0.8 miles
  • Xaman Ha Aviary
    4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    55 min drive

Restaurants

  • Viva Wyndham Maya
    6 min walk
  • Turquesa
    8 min walk
  • rosa roja
    2 min walk
  • Festival Grand Buffet
    13 min walk
  • Restaurante Miramare
    11 min walk

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Property amenities

Restaurants on site

  • Don Julian
  • Krystal
  • La Dolce Vita
  • Miyagi

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Property Registration Number 008-007-003931/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Frequently asked questions

Does Riu Palace Mexico - Adults Only - All Inclusive have a pool?

Yes, this property has 5 outdoor pools.

Is Riu Palace Mexico - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Riu Palace Mexico - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Riu Palace Mexico - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Riu Palace Mexico - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, tennis, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Riu Palace Mexico - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 674 out of 1005 reviews
Rating 8 - Good. 185 out of 1005 reviews
Rating 6 - Okay. 83 out of 1005 reviews
Rating 4 - Poor. 31 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, room was great. Food selection was awesome as always.
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful! Food was good, swim up bar was great
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Beach and grounds were beautiful. Staff very friendly. Food was good and plenty of it. Special shout out to Francisco in sports bar and Ramon at elite club who were so accommodating.
Stayed 9 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Riu Palace Mexico in Playa Del Carmen! Massive shout out to Mario at the bar, he rocked and was hilarious! Pastor and Angel as well. Also Pamela, Marlene and Gustavo - this place really treats you well on your birthday!! The guys out front that greet you and help with luggage, everyone is so warm, helpful and welcoming. We thoroughly enjoyed the food, the pools and the beach. The place is also spotless! Can't say enough. Highly recommend and thank you to the staff! - J&L 🇨🇦
Stayed 8 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our initial.room.was.close to the outdoor entertainment area and way too loud. We changed to another room the next day and it was.much more quiet. The hotel was newly renovated and all the finishes great. The food is typical.all inclusive quality with a few select fishes which were great. Poolside entertainment was sometimes noisy, but not bad. All adult resort attracts and ilder crowd, so you dont need to worry about fall down drunks younfind at other all inclusives. Beach is great, but the only shade is under palms trees. Unbrellas wpuld be nice.
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and great service.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun safe environment to have a nice relaxing vacation on Spring Break, pool and food what was expected
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location, staff was amazing. Excellent service
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Absolutely Amazing Stay at Hotel Riu Palace Mexico! We had an incredible stay at Hotel Riu Palace Mexico! From the moment we arrived, we were impressed by how stunning the property is. The renovations look absolutely amazing, and the resort is beautiful! But as gorgeous as the hotel is, what truly makes this place special is the incredible staff and outstanding service! The food was delicious, and our favourite was definitely the Italian restaurant! ( we went twice and regret not going more!) We thoroughly enjoyed the dining experience, fantastic food but, it was the people who went above and beyond that made our vacation so memorable. A special shout-out to Ermilo (I hope I’ve spelled his name correctly!) at the pool bar for the fantastic service! Always a pleasure seeing you everyday! And we absolutely MUST mention Javi , Pastor and Diana, our pool servers! What wonderful people! They were so kind, friendly, attentive, and always happy to help. Honestly, we travel a lot, and these 3 are among the best we have ever encountered! They made us feel so welcomed and looked after, and their genuine warmth did not go unnoticed. People like Javi, Pastor and Diana are a huge part of what makes a vacation truly special! We also want to recognize Abraham, who was always ready, willing, and happy to take care of us at both the breakfast buffet and lunch. His friendly attitude and excellent service were very much appreciated!
Stayed 8 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property that is well maintained. Staff friendly and professional. Rooms are dated but clean. Overall, great experience. Food was okay for an all inclusive. Loved our stay.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house maintenance people do an excellent job, the bartenders and all the people that work the kitchen and restaurants are awesome. Entertainment people give a great show. Overall I would give at least 5 stars to this resort.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Food is the best. Specually on Thursday night. Pools are rather small but work well. Property is a little outdated but very clean. The coffee shop serves great coffee included. Your staff are friendly.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place, the staff was incredibly nice, clean room
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff very helpfull, and thw resort itself screams "VACATION"
Stayed 10 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay great service, clean rooms, pools were perfect. Would stay here again.
Stayed 7 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really nice, and we enjoyed the pool and beach. All the staff were super friendly and helpful. The food was nothing exciting but not terrible. Our room was clean but was on the older side, and was a little loud, but I think that was our proximity to the laundry room. Overall, a nice place to stay if you want a good experience, but don't have a huge budget.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. All the staff was wonderful. This was a great trip! Highly recommend this hotel!
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Shops nearby and pool excellent
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A little out dated. Food was great staff was great
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the greatest family vacation! Wonderful hotel and services as well. Very friendly and accommodating staff. Manager of the Hotel - I saw her every day and night on the floor. Good job! Thank you.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort. Perfect service. Very accommodating.
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
All staff was courteous and helpful. The beach is beautiful Rooms could use a little freshening up but were clean Food was good, not great. Buffet was the best option.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and beautiful resort, was the most relaxing place I’ve ever stayed at.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and resort were both wonderful, had an amazing time!
Stayed 6 nights in Mar 2025