Paquetes Vacacionales Incluyen Hotel y Vuelo a San José del Cabo

Excelente relación precio-calidad, el hotel está súper bien, los alimentos y el servicio sin queja

Habitación limpia, personal amable, aunque en el área de piscina no hubo atención de parte del área de Pool bar, la línea telefónica de la habitación no servía.

Excelente servicio, solo falta mas variedad de alimentos, instalaciones se estan quedando antiguas

La atención del personal fue muy buena, un ambiente muy familiar, disfrutamos los restaurantes, bebidas alberca todo, mi hija fue muy feliz y mi esposo y yo estuvimos muy contentos durante nuestra estancia

As an Airbnb host myself, I understand that issues can come up during a stay, and I’m not someone who typically complains or leaves negative reviews. Unfortunately, this was my first trip to Cabo, and after this experience, I honestly don’t know if I would return. From the beginning, the resort was not very helpful. We were offered an all-inclusive option for $150 per person, per day, which felt excessive—especially considering breakfast was already included. I also requested a crib for my baby ahead of time, and it was not delivered until after I formally complained. What was most disappointing was how management handled my concerns. A manager came to our room supposedly to apologize and resolve the situation, but instead, things escalated and she began raising her voice/yelling inside our room while my baby was sleeping. That was completely inappropriate and made an already frustrating experience much worse. The food was mediocre, the pools did not feel clean, and unfortunately, we also returned home with COVID after our stay. Overall, this was not the experience I expected for our first trip to Cabo, and based on our stay, I would not recommend this resort.