The staff was always very nice. They were willing to help you out with anything. Overall, I would stay here again.

It was so beautiful. The cleanliness and satitation protocols were phenomenal

Very nice and beautiful

I had a city view with a view of beach also. I really love the Altitude hotel. The food was great at the at all the restaurants we ate at. The room was great and the people were so friendly. I will be coming back. The hotel is close to everything walking distant to go shopping. I had two rooms.

Perfect for rest...!!! I love the estructure of the hotel

We had 4 rooms and all of the rooms were really nice. 3 had plumbing issues throughout the 5 nights we stayed. The reception desk and the woman who books the restaurant were not very pleasant however the rest of the staff were very nice. The poolside entertainment coordinators were excellent and the bartenders were great. The beach was nice as well. It was difficult to make reservations to the restaurants so do that early otherwise you will get stuck eating at the deck for dinner which is great for lunch but dinner was a little less desirable. Overall it was a good stay.

Great hotel. Great rooms. Great cabanas….food is lacking in taste and flavor

Nice room good service

I loved the staff and the hotel is beautiful inside and out but the room we had there was a couple next door that you could hear everything they did and say (maybe they were just loud) besides that our stay was amazing we love the hotel and we had everything inside. You also have one amazing employee in el caribeño. His name is Jorge he was awesome.

We had a wonderful time. It was a great experience

It was very nice but they need help at front desk.

The property is well maintained. The friendliness and willingness of the staff really stood out!