The location is excellent if you are catching a show on Broadway. The staff could step up their game and the amenities are sub par. The "continental" breakfast consists of some stale pastries and bad coffee. The fitness center is a small room and there were no healthy choices in the vending machines. ...
Very up-to-date. Check-in was via a computer. Needed to use two elevators to get to your room.
Quintessential classic hotel. Nice rooms, friendly staff and amazing location right in midtown across fro Grand Central Terminal.
Great UWS location. Clean, friendly staff, all good.
The location was fantastic, one block from Penn Station in mid-town New York City. the room was spacious and clean.
Property is in a great location in Midtown. Times Square is just a few blocks over. Easy to get uptown or downtown by subway. Restaurants in the hotel are excellent. Room was tiny. TV was cutting out, but staff fixed it quickly. Had a plumbing issue with the shower/tub that didn’t get resolved during ...
Nice location, very convenient, but hotel itself is very old.
It was just what I needed clean room shower and a bed with a TV
I loved the location, and staff so pleasant, friendly and helpful. What I didn’t like was seniors (like us) being put into a “wheelchair” friendly room with a shower over a bath that you had to climb into. One other thing I disliked, was the money we paid for a room I expected a little more than ...
Staff was amazing!!!! Room was remodeled beautiful and the views were fabulous of Times Square!!!
Perfect spot, everyone really nice except for the front desk ladies really rude
i liked the location of the hotel. wish there was a microwave in room
The cafe was convenient and welcoming. The rooftop gave great vews of the city.
Hotel modern, on floor 22 of 28 on the landings on each floor, near lifts over looks the Hudson River. Spectacular view at night all lit up
Excellent service and cleanliness. A central location in Times Square
The community areas are okay but the rooms are better. It is the most specious a room you are going to get in NYC. The staff is quite accomodating. The elevator system needs to be updated. Overall good stay, good location, and good room.
The business center consists of 2-3 computers that require you set on a tall barstool to operate them. They are located in a separate part of the hotel, right next to a set of rarely used elevators and connected to a very large, dark, unused ballroom--very, very creepy. I needed to work at night ...
Excellent location close to Path train and several attractions.
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