Ebikon Vacations

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

The best part of this hotel is the breakfast! Really, really amazing! The rest was not good. The location is central and close to many things, but the road outside the building is super noisy. We did not have a window in our room - it was a door to a shared balcony, and it was very weird hearing other guests hang out there. Since there was no AC and it was super hot, we had to sleep with a slightly open balcony door and a window to get some air but it was super noisy and we did not get good sleep at all. It honestly felt like a student dorm with this sharing style. We paid appx.750usd per night, which is extremely overpriced for what we were getting. If I were to come back to Lucerne, I would try to stay at a hotel with a lake view for a more peaceful sleep. All in all, i believe there are better hotels in Lucerne than this one.

Horrible experience is the best I can describe

Check in was easy, room was ready a little early.

The location of the hotel is great and very convenient for exploring the city. Unfortunately, my overall experience was disappointing. The biggest issue was the lack of air conditioning. My room remained around 80°F (27°C) throughout the day and never became comfortable, making it difficult to relax or get a good night’s sleep. I also was surprised that there were no self-service ironing or steaming facilities available, and guests had to pay for pressing services instead. I also found the staff to be rather cold and not especially welcoming or accommodating. When I asked for restaurant recommendations, I was only directed to an Italian restaurant affiliated with the hotel. After requesting additional suggestions, they were unwilling to offer any other options, which was disappointing given that there are many great restaurants in the area. Because of these issues, I ended up leaving earlier than planned and chose to eat at the airport instead. While the location is a definite advantage, the lack of comfort, limited guest amenities, and indifferent service made this stay fall well below my expectations.

We enjoyed our stay very much! The place is very clean and tidy. The Neighborhood is very quiet and beautiful. It’s 2 minutes walk to the Cogwheel station. The living room has partial lake view.