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Grand Hotel National

5.0 star property
Lakefront hotel with 4 restaurants and a full-service spa

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Photo gallery for Grand Hotel National

Suite (Ritz) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Suite (Ritz) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Front of property
Indoor pool
Water view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Parking available

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Apartment, 1 Bedroom (Design)

Apartment, 1 Bedroom (Design) | Living area | 40-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom (Design)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Bathrobes
Designer toiletries
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (Design)

Apartment, 2 Bedrooms (Design) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Apartment, 2 Bedrooms (Design)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Bathrobes
Designer toiletries
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Classic Room (Design, Lake)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room (Design, Lake)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Designer toiletries
Hair dryer
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Room (Design)

Superior Room (Design) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room (Design)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Designer toiletries
Hair dryer
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Design, Lake)

Deluxe Room (Design, Lake) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room (Design, Lake)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Designer toiletries
Hair dryer
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Design Rooftop)

Junior Suite (Design Rooftop) | Terrace/patio

Junior Suite (Design Rooftop)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Bathrobes
Designer toiletries
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Ritz)

Suite (Ritz) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Ritz)

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Designer toiletries
  • Lake view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, City View

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Designer toiletries
Hair dryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Designer toiletries
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, Lake View

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Designer toiletries
Hair dryer
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Lake View

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Designer toiletries
Hair dryer
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, City View

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Designer toiletries
Hair dryer
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, Lake View

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Designer toiletries
Hair dryer
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Haldenstrasse 4, Lucerne, LU, 6006

What's nearby

  • Lion Monument - 6 min walk - 0.4 miles
  • Lucerne Town Hall - 9 min walk - 0.5 miles
  • Chapel Bridge - 10 min walk - 0.5 miles
  • KKL Lucerne - 11 min walk - 0.6 miles
  • Swiss Transportation Museum - 2 min drive - 1.1 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 10 min walk
  • Zurich Airport (ZRH) - 65 min drive

Restaurants

  • ‪MOzern - ‬4 min walk
  • ‪Barbatti - ‬5 min walk
  • ‪Grand Casino Luzern - ‬5 min walk
  • ‪China Restaurant Jialu National - ‬2 min walk
  • ‪Kanchi indian cuisine - ‬5 min walk

About this property

Grand Hotel National

Luxury hotel near Chapel Bridge
Consider a stay at Grand Hotel National and take advantage of a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to reflexology, a deep-tissue massage, or a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business center.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A computer station, a ballroom, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and location
Room features
All 62 individually furnished rooms offer perks such as 24-hour room service and bathrobes, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Designer toiletries, tubs or showers, and hair dryers
  • 40-inch flat-screen TVs with digital channels
  • Heating, daily housekeeping, and desks

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (CHF 35 per day; includes in/out privileges)
  • Valet parking on site (CHF 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 39 for adults and CHF 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1870
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 100 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 39 for adults and CHF 19 for children
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self parking fee: CHF 35 per day (in/out privileges)
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Frequently asked questions

Does Grand Hotel National have a pool?

Yes, this property has an indoor pool.

Is Grand Hotel National pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 30 per pet, per night. Service animals are exempt from fees.

How much is parking at Grand Hotel National?

Self parking is available for CHF 35 per day. Valet parking is available for CHF 35 per night.

What time is check-in at Grand Hotel National?

Check-in start time: 3 PM; Check-in end time: 3 AM.

What time is check-out at Grand Hotel National?

Check-out is at noon.

Does Grand Hotel National provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CHF 360 per vehicle applies.

Where is Grand Hotel National located?

Located in the heart of Lucerne, this luxury hotel is within a 15-minute walk of Grand Casino Lucerne and Chapel Bridge. Hofkirche and Lake Side Promenade are also within 5 minutes. Lucerne (QLJ-Lucerne Train Station) is 10 minutes by foot and Lucerne Station is 10 minutes.

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Grand Hotel National Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 593 out of 812 reviews
Rating 8 - Good. 141 out of 812 reviews
Rating 6 - Okay. 53 out of 812 reviews
Rating 4 - Poor. 17 out of 812 reviews
Rating 2 - Terrible. 8 out of 812 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Asia

Liked: Cleanliness, amenities, property conditions & facilities
Location and breakfast! Our room was small and no a/c. The views of the alps and lake Lucerne were fabulous.
Stayed 2 nights in May 2025

10/10 Excellent

Ahmed Eltigani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great breakfast
Stayed 3 nights in Apr 2025

10/10 Excellent

Zhongning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for tourists to walk around Lucerne attractions
Stayed 4 nights in Apr 2025

10/10 Excellent

L

Liked: Cleanliness, amenities, property conditions & facilities
Exceeded all expectations
Stayed 2 nights in May 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 3 nights in May 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spa

Lovely place to stay overlooking the lake. Great Spa and very helpful staff.
Stayed 3 nights in Feb 2025

8/10 Good

Youngkeun

Liked: Cleanliness, staff & service, amenities
lake side view was very pleasant
Stayed 2 nights in Jan 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property, perfect location.
Stayed 1 night in Dec 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing hotel, location, service, food, staff … Superb!!
Stayed 1 night in Nov 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful hotel on the lake!
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ! Luxury hotel at the best location in town!
Stayed 6 nights in Aug 2024

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 1 night in Feb 2025

8/10 Good

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location,exelent service. They have to renovate pool and couple more things in this property. It is very cold in spa area.
Stayed 2 nights in Jan 2025

10/10 Excellent

Amanjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents thoroughly enjoyed their stay and still talk about the breakfast they would have at the hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the friendly and helpful staff, they made us feel special.
Stayed 3 nights in Sep 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand style

Beautiful old European style hotel. An enormous room beautifully decorated with a great view of the lake. Staff was excellent.
Stayed 2 nights in Nov 2024

4/10 Poor

Katryna

Liked: Cleanliness
Disliked: Staff & service, amenities
We were disappointed with our stay. For a five-star hotel at this price point, our expectations weren’t met. We booked a classic city view room—not a suite—which felt small, outdated, and had an unusually low shower head (I’m 5’11” and had to squat to rinse). Service was mixed: check-in was friendly with great food tips, but bar service was very slow. Other issues included early morning construction noise, undelivered luggage, malfunctioning key cards and Wi-Fi, and repeated trips to reception. These may have been isolated issues, but overall, the experience didn’t match the cost or reputation. We won’t be returning on our next visit to Lucerne.
Stayed 2 nights in May 2025

10/10 Excellent

Shalik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property would definitely stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Vaishali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across from the lake with easy access to transport/walkable to train station and area attractions; multiple restaurants onsite with plenty of vegetarian options.
Stayed 4 nights in Jun 2024

10/10 Excellent

Charley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place, will stay again
Stayed 1 night in Jul 2023

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities
Tolles Hotel in perfekter Lage!
Stayed 2 nights in Feb 2024

10/10 Excellent

KYUNGROK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before the arrival of our baby, we had a wonderful 2-night, 3-day stay at the hotel. The staff at the breakfast restaurant were very friendly, and the entire facility was spotless. Next time, we would appreciate it if you could offer us a welcome drink at check-in as well. ^_^
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to go back!

Fantastic hotel in a great location with very helpful staff.breakfast was great and we had one evening meal which was exceptional.
Stayed 3 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Sep 2023