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Grand Hotel National

Property class: 5 and above

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Front of property - Grand Hotel National (Lucerne)
Creator video
Indoor pool - Grand Hotel National (Lucerne)
Marina - Grand Hotel National (Lucerne)
Front of property - Grand Hotel National (Lucerne)
Grand Hotel National sits right on the lakeshore offering a peaceful escape. The Harbour of Serenity spa provides body treatments and aromatherapy, while four distinct restaurants serve satisfying meals. Guests appreciate the indoor pool, coffee shop and free WiFi in every room.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Superior Room, 2 Twin Beds, City View (Superior City View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Twin Beds, City View (Superior City View)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed, Lake View (Classic Lake View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, 1 Queen Bed, Lake View (Classic Lake View)

9.2 out of 10
Wonderful
(5 reviews)
  • Lake view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 2 Twin Beds, Lake View (Junior Suite)

Suite, 2 Twin Beds, Lake View (Junior Suite) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 2 Twin Beds, Lake View (Junior Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, Lake View (Superior Lake View)

Superior Room, 2 Twin Beds, Lake View (Superior Lake View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Twin Beds, Lake View (Superior Lake View)

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Lake View (Deluxe Lake View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Lake View (Deluxe Lake View)

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, Multiple Beds, Lake View (Ritz Suite)

Suite, Multiple Beds, Lake View (Ritz Suite) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, Multiple Beds, Lake View (Ritz Suite)

  • Lake view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed, City View (Classic City View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, 1 Queen Bed, City View (Classic City View)

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Design Room, 1 Queen Bed, Lake View (Design Classic Lake View)

Design Room, 1 Queen Bed, Lake View (Design Classic Lake View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Room, 1 Queen Bed, Lake View (Design Classic Lake View)

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Design Room, 1 King Bed, Lake View (Design Superior Lake View)

Design Room, 1 King Bed, Lake View (Design Superior Lake View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Room, 1 King Bed, Lake View (Design Superior Lake View)

  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Design Double Room, 1 King Bed, Lake View (Design Deluxe Lake View)

Design Double Room, 1 King Bed, Lake View (Design Deluxe Lake View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Double Room, 1 King Bed, Lake View (Design Deluxe Lake View)

  • Lake view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Design Suite, 1 King Bed with Sofa bed, Lake View (Design Rooftop Junior Suite)

Design Suite, 1 King Bed with Sofa bed, Lake View (Design Rooftop Junior Suite) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Suite, 1 King Bed with Sofa bed, Lake View (Design Rooftop Junior Suite)

  • Lake view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Design Apartment, 1 King Bed with Sofa bed, Kitchen, City View (Design Appartment One Bedroom)

Design Apartment, 1 King Bed with Sofa bed, Kitchen, City View (Design Appartment One Bedroom) | Living area | 40-inch flat-screen TV with digital channels, TV

Design Apartment, 1 King Bed with Sofa bed, Kitchen, City View (Design Appartment One Bedroom)

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Design Apartment, Multiple Beds, Kitchen, City View (Design Apartment Two Bedrooms)

Design Apartment, Multiple Beds, Kitchen, City View (Design Apartment Two Bedrooms) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Apartment, Multiple Beds, Kitchen, City View (Design Apartment Two Bedrooms)

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Lucerne, Grand Hotel National is in the city center and on the waterfront. Swiss Transportation Museum and Bourbaki Panorama are cultural highlights, and some of the area's landmarks include Chapel Bridge and Hofkirche. Spiegellabyrinth and Natur-Museum are also worth visiting. Take in the nearby slopes with cross-country skiing, downhill skiing, and snowboarding, or check out other outdoor activities such as snowshoeing. Visit our Lucerne travel guide
Map
Haldenstrasse 4, Lucerne, LU, 6006

What's nearby

  • Pleasure boat with tourists on the lake, view from the side. Lake Lucerne. Swiss.
    Lake Side Promenade
    2 min walk - 0.1 miles
  • Lion Monument
    Lion Monument
    6 min walk - 0.4 miles
  • Lucerne, Switzerland, View of historical buildings along riverside
    Lucerne Town Hall
    9 min walk - 0.5 miles
  • Chapel Bridge
    Chapel Bridge
    10 min walk - 0.5 miles
  • Grand Casino Lucerne
    2 min walk - 0.1 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station)
    11 min walk
  • Zurich Airport (ZRH)
    70 min drive

Restaurants

  • Barbatti
    5 min walk
  • MOzern
    6 min walk
  • Max Chocolatier
    5 min walk
  • Vesper
    2 min walk
  • Chäs Barmettler
    5 min walk

About this property

Grand Hotel National

Luxury hotel near Chapel Bridge
Consider a stay at Grand Hotel National and take advantage of a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a hot stone massage, aromatherapy, or a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business center.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Wedding services, a ballroom, and multilingual staff
  • Guest reviews say great things about the helpful staff and location
Room features
All 62 individually furnished rooms offer perks such as 24-hour room service and bathrobes, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Designer toiletries, tubs or showers, and hair dryers
  • 40-inch flat-screen TVs with digital channels
  • Heating, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (CHF 40 per day; includes in/out privileges)
  • Valet parking on site (CHF 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 39 for adults and CHF 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1870
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 100 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 39 for adults and CHF 19 for children
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self parking fee: CHF 40 per day (in/out privileges)
  • Valet parking fee: CHF 40 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Frequently asked questions

Does Grand Hotel National have a pool?

Yes, this property has an indoor pool.

Is Grand Hotel National pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 30 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for CHF 40 per day. Valet parking is available for CHF 40 per night.

What time is check-in at Grand Hotel National?

Check-in start time: 3 PM; Check-in end time: 3 AM.

What time is check-out at Grand Hotel National?

Check-out is at noon.

Does Grand Hotel National provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CHF 360 per vehicle applies.

Where is Grand Hotel National located?

Located in the heart of Lucerne, this luxury hotel is within a 15-minute walk of Grand Casino Lucerne and Chapel Bridge. Hofkirche and Lake Side Promenade are also within 5 minutes. Lucerne (QLJ-Lucerne Train Station) is 11 minutes by foot and Lucerne Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hotel National Reviews

9.4

Exceptional

9.6

Cleanliness

9.8

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 660 out of 893 reviews
Rating 8 - Good. 148 out of 893 reviews
Rating 6 - Okay. 57 out of 893 reviews
Rating 4 - Poor. 19 out of 893 reviews
Rating 2 - Terrible. 9 out of 893 reviews

Reviews

Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really made our stay fantastic! Wonderful room and a lovely note to my wife on her birthday. We'll definitely make this hotel our go to place in Luzern!!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spectacular and the staff was beyond phenomenal!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. The views across the lake are superb. The breakfast was so delicious. The staff were always very helpful and friendly. The spa was great- I had a very rel
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay the from check in to departure 5 star . Mathias and Mary who checked us were incredible. So kind welcoming and professional. They truly reminded us what a 5 star reception and experience was supposed to be like. Could not say enough about them. Wonderful stay at a beautiful hotel with exceptional staff. Mathias and Mary.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff was super friendly!!! The view and location were superb!!!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

nasim

Liked: Cleanliness
Spotless clean rooms
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jingwei

Liked: Cleanliness, amenities, property conditions & facilities
Room is great
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
The room was very spacious, the hotel was really luxurious and in an a brilliant location with beautiful views. The pool and spa were peaceful.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful old hotel in walking distance to the major sights. Excellence service from front desk and other staff.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Aubree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, first class service, beautiful views, breakfast seemed a little expensive, but other than that couldn’t have asked for a better stay.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Wonderful hotel. Breathtaking location on Lake Lucerne. Exceptional service and good food. We hated to leave.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Neerav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent rooms and great service.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and very professional staff
Balcony view
Balcony view
Balcony view
Balcony view
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Classic hotel, no frills, great location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

R H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and location!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ahmed Eltigani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great breakfast
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not have loved our stay here more. It was the perfect location and the staff was incredible. Will definitely be back!
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant hotel walking distance to all of Lucerne’s great sights. Lovely rooms, attentive staff. Thank you!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Patricia A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great location. Staff is very nice and helpful.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2-night stay! The hotel is gorgeous, loved the location and the bar was stunning. Check in was very friendly and comprehensive!
Restaurant
Lobby
Hotel bar
View from our room
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Adena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, clean rooms, friendly staff,
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing hotel, location, service, food, staff … Superb!!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Fasel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old heritage type hotel, super large rooms and hotel allows you to clear the mini bar once at no charge.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Spacious rooms and a great location. Air conditioning did not work very well but otherwise a great place to stay.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Babar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Would stay again. 6 the floor new design rooms facing the lake were awesome
Stayed 3 nights in Jul 2025