Waterpark Hotels In Cancun 2019

Most of the staff is nice and have good customer service, however there is that person that always ruin the good service. In the lobby the persons in check in area, are not the friendly ones. I did not like the way check in is done. They make you wait until 3:00pm to give you your room, even if the ...

Didnt like that there’s only 2 sets of elevators for the entire resort and they are super slow! But other than that it’s extremely perfect perfect views and clean outside beach spot.

The view from the room was spectacular. The swim up bar was great

I loved everything about this property. It's really clean, the food options are abundant and plenty. All their staff are super friendly, go out of their way to make you feel comfortable and always have a smile on their face. I felt safe and had such a great time! I loved the entertainment and all ...

The only thing that I didn't like was that there was no cushions on the sun beds besides that everything else was fantastic.

The hotel is beautiful. Not too big and cozy. The ocean view room we had was amazing with the ocean view and easy access to the white sand beach. Buffet was awesome and delicious. And the staff is welcoming and all the time ready to help. We recommend this hotel 100%

The staff were wonderful, extremely pleasant, and friendly; the entire facility was spotless; the food was delicious; and the many pools were pristine and the beach area was divine.

The rooms need improvements. The bathroom is small.

It was our second visit to this resort in the past 9 months. We obviously enjoy it; however, it lacked the charm this time. It didn’t feel like Mexico, we could have been in Florida or California. There were very little Mexican accents. No local music, or even many traditional Mexican food options ...

It’s was beautiful all the staff way very friendly and helpful l loved our stay

the place is near la isla shoping center i take the bus

Excellent hotel, staff are brilliant, polite and cannot do enough for you. Could not recommend this place highly enough. The only criticism is that the seaweed accumulates on the beach which can lead to an unpleasant smell.

Good swimming area and it was easy to get around the facilities

Staff was polite, specially the food servers Resort needs air conditioner everywhere

I liked the style of the interior, it was so cure and unike

Overall, we had a great time at the hotel. Room was good, the staff were all very friendly, the pool was great, the shows were ok but perhaps a little bit cheesy at times but that's just our preference. It was our first time doing all inclusive and it was generally good, we enjoyed the food and cocktails ...

great time...no complaints