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Moon Palace The Grand Cancun - All-inclusive

Property class: 5 and above

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

A swimming pool with a thatched roof structure, palm trees, and a bar area. - Moon Palace The Grand Cancun - All-inclusive (Cancun)
Property video
A resort with a water garden, a thatched-roof pavilion, and a wooden bridge. - Moon Palace The Grand Cancun - All-inclusive (Cancun)
A restaurant with multiple dining tables and booths, a patterned wall, and hanging pendant lights. - Moon Palace The Grand Cancun - All-inclusive (Cancun)
A beach with lounge chairs and palm trees. - Moon Palace The Grand Cancun - All-inclusive (Cancun)
Located close to Moon Palace Golf Club, Moon Palace The Grand Cancun - All-inclusive provides free full breakfast, a golf course, and a marina. With a private beach, free beach cabanas, and a beach bar, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the steam room, and indulge in a body scrub, hydrotherapy, or a massage. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The gym offers yoga classes and fitness classes; other things to do include bowling, ecotours, and hiking/biking. Free in-room WiFi is available to all guests, along with free water park access and a nightclub.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Breakfast included
  • Parking included

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Grand Deluxe Garden View

A hotel room with two beds, a desk, a chair, a dresser, and a large window with a view of greenery.

Grand Deluxe Garden View

8.6 out of 10
Excellent
(123 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Grand Swim Up Suite Garden View

A hotel room with two beds, a desk, a chair, a lamp, and a view of a pool.

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Grand Presidential Suite

A modern hotel room with a large bed, a bench, a TV, and a view of the ocean.

Grand Presidential Suite

  • Garden view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Grand Family Suite Garden View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the hotel and greenery.

Grand Family Suite Garden View

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Grand Honeymoon Suite - King Size Bed

A spacious hotel room with a large bed, a sitting area with a table and chairs, a small desk with a lamp, and a view of a garden through a sliding door.

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Grand Governor Suite - King Size Bed

A modern hotel room with a large bed, a TV, a dining area, and a view of the outdoors.

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 151 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

A modern hotel room with a large bed, a desk, a chair, and a view of the outside.

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Grand Villa Three Bedroom

A hotel room with a large bed, a bathroom, a balcony with a view of the ocean, and a desk with a chair.

Grand Villa Three Bedroom

  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds and 2 Double Beds
  • Free WiFi

View all photos for Grand Villa Pool Three Bedroom

A swimming pool with lounge chairs, a building with balconies, and palm trees.

Grand Villa Pool Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds
  • Free WiFi

View all photos for Grand Villa Sunset View Three Bedroom

A modern interior with a sofa, coffee table, and a large abstract painting.

Grand Villa Sunset View Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds
  • Free WiFi

View all photos for Grand Villa Four Bedroom

A hotel room with a large bed, a TV, a painting, and a view of the ocean.

Grand Villa Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds
  • Free WiFi

View all photos for Grand Villa Pool Four Bedroom

A poolside area with wicker furniture, a pool, and a view of tropical vegetation.

Grand Villa Pool Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds
  • Free WiFi

View all photos for Grand Villa Sunset View Four Bedroom

A modern hotel room with a dining area, a bed with a blue and white bedspread, a round coffee table with a flower vase, and a large painting on the wall.

Grand Villa Sunset View Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Cancun, Moon Palace The Grand Cancun - All-inclusive is on a private beach. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider Arrecife de Puerto Morelos National Park and Cancun Cultural House. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with hiking/biking trails and horse riding. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Two people sitting on wooden benches under a thatched roof, overlooking a body of water.
    Arrecife de Puerto Morelos National Park
    14 min walk - 0.8 miles
  • A golf course with a pond, palm trees, and a cloudy sky.
    Riviera Cancun Golf Resort
    10 min drive - 3.3 miles
  • A beach with thatched umbrellas and a lifeguard tower.
    Delfines Beach
    27 min drive - 15.2 miles
  • A waterfront with a wooden pier, palm trees, and overwater bungalows.
    La Isla Shopping Mall
    37 min drive - 20.0 miles
  • Moon Palace Golf Club
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    15 min drive

Restaurants

  • Lobby Bar
    19 min walk
  • Lobby Bar
    15 min drive
  • Digit Bar
    17 min drive
  • Grand Lobby Bar
  • Aroma Café
    18 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-001007/2025

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is within a 15-minute walk of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Arrecife de Puerto Morelos National Park and Grand Outlet Riviera Maya are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Moon Palace The Grand Cancun - All-inclusive Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1343 out of 2158 reviews
Rating 8 - Good. 378 out of 2158 reviews
Rating 6 - Okay. 213 out of 2158 reviews
Rating 4 - Poor. 95 out of 2158 reviews
Rating 2 - Terrible. 129 out of 2158 reviews

Reviews

Verified review

10/10 Excellent

Levonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything from the pools to the activities they had planned daily, the food and service was excellent.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

walid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean excellent choices for food and plenty of activities for kids
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Alejandra Chiquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far next hotel in Cancun everything was great service it was cleans definitely going back soon
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great and the property was beautiful.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and hotel overall. Staff was friendly and helpful. Very clean room and common areas.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Dr. Ramandeep Kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

sevak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlimited activities for kids and adults. Multiple pool areas and water parks. Different arcade rooms, bounce club. Almost all restaurants are 7/10 and above for food.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Family Vacation
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

souta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, family-friendly atmosphere, and excellent amenities.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has everything you need. Excellent food. Entertainment , and most importantly very clean. There is always something to do with your family. Make sure to download the app to guide you with reservations or activities happening at night!
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This venue was phenomenal!! Service and hospitality was on point. The cleanliness was impeccable. The positive vibe and staff always willing to assist was great
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Armine Lily

Liked: Cleanliness, property conditions & facilities
Everything was beautiful
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Gayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great family vacation. There were a lot of activities to do. The food was great, and the water park was nice. All the specialty dining options were great. Things to improve: There were long lines for dining. It would have been much better if they had walk-in main dining, just like on cruise ships.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is very good. Staff is great. Great Family Vacation.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, staff and location.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely loved our week here. We brought our 12-year old daughter and 7-year old son. There was something for everyone to enjoy each day. I visited the spa twice and my husband golfed. Already looking forward to our next trip here.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Odunze Chimaeze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome. Huge property with lots of things to do for the kids as well as the adults. The entertainment staff was awesome and our kids loved each and every one of them. Restaurants were great and the bars were great too. We will most definitely be back here again in the near future!!!!!
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

JAYENDRASINH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is pathetic due to seaweeds and smells of rotten seaweed. If you have kids and love foods then this property is excellent!!! Lots of activities for kids, good bars, great restaurants and wonderful staff. Also have beautiful SPA
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family- friendly
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a great size, and the roll-a-way bed was very comfortable. The food was great, and I suggest booking your dinner plans on day 1 as time slots fill up quickly.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best bang for your buck. Restaurants food was top notch. Buffet had a very big variety and wasn’t bad at all. Very clean beach and resort. No complaints at all
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Christin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly. Typical resort food with lots of options some mediocre, some excellent. The steakhouse was amazing. Not much for the kiddos to do after 6 or so. Pools close and most amenities close as well. Lots of pools before 6 pm though and a nice water park. Overall, I would visit again.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Wei Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is excellent, fun for kids
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Bryan David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were amazing! Clean. House keeping was amazing!! The staff were friendly and helpful! Very family friendly! Grand buffet was amazing for breakfast and lunch. The Circus is so fun for kids! Pools… amazing! Game room fun for kids
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

harjinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 5 nights in Jul 2026