Tessera Vacations

The room was adequately clean, comfortable linens, balanced and good quality breakfast. We had breakfast at the courtyard and it was the perfect start of the day. Very nice and helpful staff. The NICEST staff! Proud and happy to do their job. Unfortunately, for departure time, we did not know that the bellman was not going to be on duty and it was too late to reserve that particular service. The hotel staff called other hotels but it was too late. Fortunately we managed with the help of the transfer.

Great location! Beautiful hotel, and staff were very kind.

The service was impeccable. Location amazing. And the rooms were large with a king size comfortable bed.

Front desk staff were very helpful - seemed we always had questions and stopped by daily

The hotel is unique it is a 15 century mansion so amazing . That being said if you do not have a room with a canal view your room is dark ( if that bothers you) they changed my room for more Money but that was fine New room perfect I think some maintenance could be done spots on carpet and some grout improvement But overall lovely Bed linens and bed very comfy and lovely Super clean Staff ( especially Ricardo) so helpful and made sure our stay was perfect Restaurant and breakfast very good !Location absolutely perfect ! Close to everything but not in a crowded part of town also on the grand canal was beautiful Overall a wonderful stay .