Staff were very friendly and helpful. Loved our view of the falls! Our overall stay was relaxing. Unfortunately, the hotel is undergoing renovations in the common areas, so wasn’t the most pleasant of views.
Spacious rooms, very comfortable hotel, very nicely decorated for Christmas. Restaurant on site is top class.
Great place was very beautiful, had amazing service, had a good view even from the 4th floor. The bathrooms are very nice they have an amazing tub. The only thing if I had to complain is the breakfast wasn't really good and when we got into our room there were a couple stains on the white curtains ...
Great view, Clean Room. Busy hotel but it still had very quick elevator service and line ups moved very fast if there were any at all. Didn’t check out amenities such as pool, lounge, etc due to the times and precautions.
It was an amazing stay, with great staff, and beautiful scenery. Walking distance to many places.
It was a great experience We coming back for sure.
Well located near the attractions. Needs a refresh, and parking should be included
Very large room for the price beautiful view of the falls.
Excellent understanding staff ! Wonderful room, nice pool, great location !! TV channel selection was average at best, though.
The Sterling Inn is a favourite of ours and for good reason. The rooms are large and spotless. The steam shower is decadent! Breakfast in bed, well no explanation needed there. We have stayed countless times and are never disappointed.
overall, stay was comfortable and amazing. my husband and 8 month old son and I stayed in room 2705 , lovely!
The self parking was extremely overpriced especially since there’s a considerable walk from parking to hotel
We enjoyed are short stay here. Lovely view over the water. The Beacon restaurant is a great asset to this hotel. Great food and service. Suggestion, ask for a room on the upper floor. Not much of a sound barrier between the 2 floors.
Our overall experience was good, staff were very courteous and professional. The hotel was having problems with their sky system which impacted our entry to our room. Otherwise all was great
Customer service was exceptionally helpful and friendly when I called in ahead of time and also at time of check-in. Very delighted with the room we were given. Definitely would stay here again!
The Stone Mill Inn was a unique historic inn near the Welland Canal and many Bruce Trail Hiking Trails...property was clean and staff exceeded in the safety protocols...
Clean, comfy beds, beautiful view. We stayed on floor 8 and couldn't see the falls but it was just as beautiful with the ferris wheel and casino lights. The only thing we wish the room had was a fan or something to drown out the silence.
Friendly, helpful staff, efficient and clean facilities
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