Hilton Niagara Falls/Fallsview Hotel & Suites

4.0 star property
Travelers find themselves at the epicenter of entertainment with live concerts and games, while shopping opportunities and cozy firepits await nearby.

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Photo gallery for Hilton Niagara Falls/Fallsview Hotel & Suites

4 restaurants, dinner served, Brazilian cuisine - Hilton Niagara Falls/Fallsview Hotel & Suites (Niagara Falls)
Presidential Suite, 3 Bedrooms | Living area | 32-inch LCD TV with premium channels, TV, pay movies - Hilton Niagara Falls/Fallsview Hotel & Suites (Niagara Falls)
Exterior - Hilton Niagara Falls/Fallsview Hotel & Suites (Niagara Falls)
Lobby - Hilton Niagara Falls/Fallsview Hotel & Suites (Niagara Falls)
Presidential Suite, 3 Bedrooms | View from room - Hilton Niagara Falls/Fallsview Hotel & Suites (Niagara Falls)
In the heart of Niagara Falls, the Hilton Niagara Falls/Fallsview Hotel & Suites places visitors in the middle of the action. Guests can attend concerts, browse on-site shops, or dine at 4 restaurants. Enjoy in-room WiFi, firepits, and indoor pools for family fun.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 65 of 65 rooms

Compact King Room Shower Only with City View

  • Sleeps 2
  • Free WiFi

Compact King Room Shower only with CAN Fallsview

  • Sleeps 2
  • Free WiFi

King Studio With Whirlpool And CAN Fallsview

  • Sleeps 4

Room, 1 King Bed, City View (Compact, Shower Only)

7.4 out of 10
Good
(236 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Jetted Tub (US Fallsview)

8.6 out of 10
Excellent
(155 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Jetted Tub (Canadian/US Fallsview)

8.4 out of 10
Very good
(173 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Two Bedroom Deluxe Suite, Jetted Tub, Fireplace with Canadian/US Fallsview, Accessible

  • Water view
  • 51 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

Two Queen Room, Whirlpool Tub with US Fallsview

8.6 out of 10
Excellent
(76 reviews)
  • Water view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed (Whirpool, US Fallsview)

8.2 out of 10
Very good
(69 reviews)
  • Water view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Jetted Tub (Fireplace, Casino/City View)

7.6 out of 10
Good
(18 reviews)
  • City view
  • 51 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Jetted Tub (Fireplace, US Fallsview)

8.0 out of 10
Very good
(55 reviews)
  • Water view
  • 51 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

Presidential Suite, 3 Bedrooms

  • Water view
  • 65 sq m
  • 1 bedroom
  • Sleeps 9
  • 1 King Bed

Two Queen Room, Soaker Tub with Casino/City View

7.8 out of 10
Good
(79 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

King Room, Jetted Tub with City/Casino View

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Compact King Room, Shower only with US Fallsview

8.6 out of 10
Excellent
(4 reviews)
  • Water view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Compact King Room, Shower only with Canadian Fallsview

8.0 out of 10
Very good
(66 reviews)
  • Water view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Jetted Tub (Premium Canadian/US Fallsview)

8.8 out of 10
Excellent
(133 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible

  • Water view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Two Queen Room, Whirlpool Tub with US Fallsview

  • Sleeps 4

KING WHIRLPOOL STUDIO CANADIAN FALLS VIEW

  • Sleeps 2

KING WHIRLPOOL ROOM BOTH CAN/US FALLS VIEW

  • Sleeps 2

KING WHIRLPOOL STUDIO SUITE CAN/US FALLS VIEW

  • Sleeps 2

KING WHIRLPOOL STUDIO SUITE CASINO/CITY VIEW

  • Sleeps 2

KING WHIRLPOOL STUDIO SUITE US FALLS VIEW

  • Sleeps 2

KING WHRLPOOL ROOM PREMIUM CAN/US FALLS VIEW

  • Sleeps 2

TWO QUEEN SHOWER ONLY ROOM- NO VIEW

  • Sleeps 4

TWO QUEEN SOAKER TUB ROOM CASINO/CITY VIEW

  • Sleeps 4

Two Queen Room, No view

7.6 out of 10
Good
(195 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

King Studio with Whirlpool and Casino/City View

  • Sleeps 4
  • Free WiFi

Two Queen Room, Whirlpool Tub with Canadian/US Fallsview

  • Sleeps 4

Room, 1 King Bed, Jetted Tub (Premium Canadian/US Fallsview)

  • Sleeps 2

Studio, 1 King Bed (Whirpool, US Fallsview)

  • Sleeps 4

Studio, 1 King Bed, Jetted Tub, City View

  • Sleeps 4

Room, 1 King Bed, Jetted Tub (Canadian/US Fallsview)

  • Sleeps 2

Accessible Two Queen Room

  • Sleeps 4

2 Queen Beds Canada or US View

  • Sleeps 4

2 Queen Beds US Falls View

  • Sleeps 4

2 Queen Beds Casino or City View

  • Sleeps 4

1 King Whirlpool Studio Canada or US View

  • Sleeps 2

1 King Bed Casino or City View

  • Sleeps 2

King Studio with Whirlpool Tub and CAN/US Fallsview

  • Sleeps 4
  • Free WiFi

Two Queen Room with Whirlpool and US Fallsview

  • Sleeps 4
  • Free WiFi

Two Queen Room with City View

  • Sleeps 4

Two Queen Room No View

  • Sleeps 4
  • Free WiFi

Two Queen Room with Whirlpool and Casino/City View

  • Sleeps 4
  • Free WiFi

Two Queen Room with Whirlpool and CAN/US Fallsview

  • Sleeps 4
  • Free WiFi

King Studio with Whirlpool and US Fallsview

  • Sleeps 4
  • Free WiFi

Two Bedroom Deluxe Suite with Casino/City View

  • Sleeps 6
  • Free WiFi

Two Bedroom Deluxe Suite with CAN/US Fallsview

  • Sleeps 6
  • Free WiFi

Two Bedroom Deluxe Suite with Premium CAN/US Fallsview

  • Sleeps 6
  • Free WiFi

Two Bedroom Deluxe Suite with US Fallsview

  • Sleeps 6
  • Free WiFi

Premium King Room with Whirlpool Tub Canadian/US Fallsview

  • Sleeps 2
  • Free WiFi

1 King Studio Room, Jetted Tub (US Falls View)

7.8 out of 10
Good
(82 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Jetted Tub

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Jetted Tub (Canadian Falls View)

8.2 out of 10
Very good
(69 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

King Room with Whirlpool Sofabed Us Fallsview

  • Sleeps 4
  • Free WiFi

King Room with Whirlpool Sofabed Canadian Fallsview

  • Sleeps 4
  • Free WiFi

King Room with Whirlpool Tub Both CAN/US Fallsview

  • Sleeps 2
  • Free WiFi

Room, 1 King Bed, Jetted Tub (Canadian/US Fallsview)

8.6 out of 10
Excellent
(52 reviews)
  • Water view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed, Jetted Tub, City View

8.6 out of 10
Excellent
(100 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Jetted Tub (Fireplace, Canadian/US Fallsview)

8.0 out of 10
Very good
(133 reviews)
  • Water view
  • 51 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Jetted Tub (Fireplace, Premium CAD/US Fallsview)

8.8 out of 10
Excellent
(91 reviews)
  • Water view
  • 51 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

Two Queen Room, Whirlpool Tub with Canadian/US Fallsview

8.6 out of 10
Excellent
(138 reviews)
  • Water view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

King Room with Whirlpool Tub and US Fallsview

  • Sleeps 2
  • Free WiFi

About the neighborhood

In the entertainment district, Hilton Niagara Falls/Fallsview Hotel & Suites is in Fallsview, a walkable area in Niagara Falls with great shopping. Skylon Tower and Clifton Hill are notable landmarks, and the area's natural beauty can be seen at Horseshoe Falls. Fallsview Casino and Table Rock Welcome Centre are two other places to visit that come recommended. Take time off to check out the winery tours and health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails and ziplining nearby. Guests love the hotel's location for the sightseeing. Visit our Niagara Falls travel guide
Map
6361 Fallsview Blvd, Niagara Falls, ON, L2G3V9

What's nearby

  • The Skylon Tower with fallsview hotels and resorts, Niagara Falls
    Fallsview Casino
    1 min walk - 0.1 miles
  • Niagara Falls, ON, Canada - August 31, 2022: Queen Victoria Park in Niagara Falls, ON, Canada. Queen Victoria Park, view on Niagara Falls
    Queen Victoria Park
    3 min walk - 0.2 miles
  • Skylon Tower
    Skylon Tower
    5 min walk - 0.3 miles
  • Clifton Hill
    Clifton Hill
    16 min walk - 0.9 miles
  • OLG Stage at Fallsview Casino
    2 min walk - 0.1 miles

Getting around

  • Niagara Falls Station
    11 min drive
  • Buffalo Niagara Intl. Airport (BUF)
    54 min drive

Restaurants

  • Tim Hortons
    3 min walk
  • Overtime Sports Lounge
    2 min walk
  • Tim Hortons
    2 min walk
  • Niagara Brewing Company Taproom
    2 min walk
  • Skylon Tower
    4 min walk

About this property

Hilton Niagara Falls/Fallsview Hotel & Suites

Upscale hotel near Fallsview Casino
Located close to Skylon Tower and Table Rock Welcome Centre, Hilton Niagara Falls/Fallsview Hotel & Suites provides a casino, concerts and live shows, and shopping on site. Hit the jackpot at this hotel with amenities such as 130 casino gaming tables, 2 casino VIP rooms, and 3000 slot machines. At the 4 on-site restaurants, enjoy dinner, light fare, and Brazilian cuisine. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a firepit and a coffee shop/cafe.
Additional perks include:
  • 2 indoor pools
  • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and ATM/banking services
  • Wedding services, a front-desk safe, and a gift shop
  • Guest reviews speak highly of the bar, helpful staff, and proximity to shopping
Room features
All 1059 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like desk chairs and safes. Guest reviews highly rate the clean, spacious rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with designer toiletries and tubs or showers
  • 32-inch HDTVs with premium channels
  • Wardrobes/closets, recycling, and refrigerators

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 8.95); wired internet (surcharge)
  • Available in some public areas: WiFi (CAD 8.95)

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (CAD 55 per night)
  • Covered self parking on site (CAD 80 per day; includes in/out privileges)
  • Secured, covered valet parking on site (CAD 100 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 23 to 27 for adults and CAD 11 to 13 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Brasa Brazilian
  • Corso
  • Frontier BBQ Smokehouse
  • Watermark Fallsview
  • Wildflower Social

Things to do

  • 130 gaming tables
  • 2 indoor pools
  • 24-hour gym
  • 3,000 slot machines
  • Bicycle storage
  • Casino (200,000 square feet of space)
  • Concerts/live shows
  • Shopping

Family friendly

  • 2 indoor pools
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 50 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 19

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CAD 20.0 per day

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 23 to 27 for adults, and CAD 11 to 13 for children
  • Fee for in-room wireless internet: CAD 8.95 (rates may vary)
  • Fee for wireless internet in public areas: CAD 8.95 (rates may vary)
  • Covered self parking fee: CAD 80.00 per day (in/out privileges)
  • Covered valet parking fee: CAD 100.00 per night (in/out privileges)
  • Nearby parking fee: CAD 55.00 per night (1312 ft away)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Niagara Falls/Fallsview Hotel & Suites have a pool?

Yes, this property has 2 Indoor pools.

Is Hilton Niagara Falls/Fallsview Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for CAD 80.00 per day. Valet parking is available for CAD 100.00 per night.

What time is check-in at Hilton Niagara Falls/Fallsview Hotel & Suites?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at Hilton Niagara Falls/Fallsview Hotel & Suites?

Check-out is at 11 AM.

Where is Hilton Niagara Falls/Fallsview Hotel & Suites located?

Located in Fallsview, this hotel is within a 10-minute walk of Fallsview Casino and Skylon Tower. Table Rock Welcome Centre and Clifton Hill are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Niagara Falls/Fallsview Hotel & Suites Reviews

8.0

Very Good

8.6

Cleanliness

8.4

Amenities

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 6903 out of 13755 reviews
Rating 8 - Good. 2784 out of 13755 reviews
Rating 6 - Okay. 1789 out of 13755 reviews
Rating 4 - Poor. 1089 out of 13755 reviews
Rating 2 - Terrible. 1190 out of 13755 reviews

Reviews

Verified

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and restaurants in hotel. Wildflower cafe good staff and food
Stayed 1 night in May 2026
Verified

8/10 Good

Seung-mi

Liked: Staff & service, amenities, property conditions & facilities
Staff was very kind and helpful!
Stayed 1 night in May 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect stay. Close to everything and restaurants were fantastic
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with comfy beds - served our purpose perfectly. Also great views of the falls!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Apr 2026
Verified

8/10 Good

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was great.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was great! We were upgraded to a larger room which was nice. Location to restaurants and casino is good. Only complaint I have is housekeeping did not clean our room 2 days out of 4.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Nice experience, room was clean, front desk service were attentive, room service was timely.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just had breakfast at Starbucks on the way out. Really loved the live entertainment at Lucky’s.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Amanda

Beautiful and clean. Great view of the falls. Very nice staff.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect, clean and a perfect view of the falls and surrounding area. We had the Brazilian dinner at Brasa, delicious. Breakfast was delicious the coffee delicious. Plan to go back in the fall.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view for premium room
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the North tower is newly renovated from the 14th and up. The 40th floor had a beautiful view of the falls. The Brasa Brazilian Steakhouse was excellent and great service. Close proximity to the Niagara casino and a close walk to the falls.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Shameka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice view was good. Only negative is I had a brown stain on my sheets but once I called housekeeping came and changed sheets right away.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They helped us when we had a scheduling conflict. Fresh towels every day. amazing view and staff
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Restaurants and pool should not close at 9pm on Sundays as it is difficult to enjoy the amenities if you check in that day …
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great views. Elevators way too slow when busy.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was spacious but the lighting was very dim. It was clean but the shower would not drain and would be close to overflowing if we took a shower longer than 10 min. The location was amazing close to the casino and other attractions. Staff was friendly and accommodating. We enjoyed our stay and would definitely stay again if we visit Niagra Falls.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

SEYEDMOHAMMADJAVAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, our room had the best view to the fall, at the evening time we asked for wine glasses and plate but they charged us for that , for such an expensive hotel…. However everything was perfect and what we were expecting. Easy access to restaurants and dt , also in room slippers and toothbrush brush missing But overall had the best experience there for my birthday
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Adriana

Liked: Amenities
Disliked: Cleanliness
I asked for room to be cleaned daily and it was terribly cleaned for the 5 days I stayed there. Hot tub was dirty and I would request a clean but the room service guys were beyond terrible. Pool is nice - didn’t eat their breakfast but I presume it’s very good as well.
Stayed 5 nights in Apr 2026
Verified

6/10 Okay

Joe

Liked: Cleanliness
Disliked: Staff & service, amenities
The room was clean, spacious and laid out nicely. However, there was construction in the room next or down the hall and we had hammering and sawing all day long.Breakfast at the hotel upstairs dining room was awful. I told the waitress the eggs were cold and she walked away. Staff was terrible.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel with excellent staff! I would definitely stay again. Beautiful views of the Canadian and US falls from my room and the restaurant. Definitely worth it! Only a few things that need improvement. I wished the pool was open much earlier during the week, and not just on the weekends, so I missed out on a swim. :( Also the hair conditioner and bath gel containers in my bathroom were empty. They should be filled regularly. That aside, overall a great stay!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was clean , i misspelled my last name by one letter due to my phone replacing the letters on my reservation and was very anxious I would be stranded with no room. Instead the front desk were very helpful and empathetic I still got my room. They weee helpful and room service was great room was fantastic. The only thing I wish was different is I think the remote was missing from my room. We didn’t notice till very late at night when we finished our day. So it was kind of inconvenient and my boyfriend found a condom wrapper by the bed when we checked in and it caused a small argument. Other than that everything was great
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Drew Alan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At check in, we were asked if we would exchange our 2 queens for 1 king and 1 sofa bed. I asked what condition the spa beds were in, and were told they had excellent mattresses in them. We agreed as a family of 3 to make the change. This was a mistake. The mattress was very thin and you could feel the springs. My son was unable to sleep on it. There also weren’t any pillows or bedding. These weren’t delivered until 10pm. I was then woken up at 11:15pm by an employee entering our room to deliver pillows. The room was also too hot. They ‘hadn’t switched over to A/C yet’ so it was unbearably hot. This should not happen at $360 a night. I would not recommend this hotel, and definitely don’t agree to the sofa bed. Very disappointing.
Stayed 1 night in Apr 2026
Verified

4/10 Poor

James

Disliked: Cleanliness, staff & service
We stayed in a premium room. Our hopes were that the view would be great and the bed would be comfortable. There is no doubt that the view of Niagara Falls was perfect. However the room itself made you feel like you were staying in a motel. The bed felt ancient, like it had been heavily used for 20 years. Like the coils had no spring left in them. We found many facial hairs on the pillows. Very gross. Then there was the room service. First we requested slippers and they took 45 minutes to bring them. Then in the evening we requested toothpaste, which im surprised that its not supplied in the premium room, that took about 45 minutes as well. Finally, my Wife has a bad back from pregnancy, and she couldn't take the motel bed so we ordered a cot bed to see if that would make her sleep any better. At 2 am we called for the cot, I had to call again at a am....he said he's on his way up. Then at 330 am again ...so dissatisfied, he said 1 minute. They are so unorganized.
Stayed 2 nights in Apr 2026