Marcellus Vacations

Every towel and sheet was stained and everything felt gross

Good room at a good price

Hotel charged $250 for incidentals Still haven't gotten it back

A Beautifully Restored Historic Hotel in a Challenging Downtown Setting Pros - Stunning historic hotel beautifully renovated while preserving its 1920s character. - Impressive lobby and displays highlighting the building's history. - Friendly, professional staff. - Front desk quickly resolved a parking discrepancy and comped parking for the remainder of our stay. - Tastefully renovated room with microwave and fridge. - Comfortable bed. - Very good food and service at Shaughnessy's. - Sweet Praxis and Café Kubal are excellent breakfast options within walking distance. Cons - Ongoing construction made arrival confusing. - Valet podium was unattended when we arrived. - Parking can be difficult for first-time visitors; self-parking is in a garage across the street. - Room and bathroom were small by modern standards. - Downtown Syracuse has many vacant storefronts and visible homelessness that may make some guests uncomfortable, though we never felt threatened. - Eleven Waters was closed during our stay. Overall: The beautifully restored architecture, comfortable rooms, thoughtful amenities, and excellent staff make for a memorable stay. While the neighbourhood and parking situation present challenges, this remains one of the most distinctive places to stay in Syracuse. 4.5/5 stars. A beautifully restored historic hotel with excellent staff and character, somewhat offset by parking confusion, construction, and a downtown environment that may not appeal to everyone.

We enjoyed our stay at the Auburn Holiday Inn. The check in process smooth and we found all the staff helpful and friendly. The breakfast groupons offered at time of booking our room seemed to be a great choice. We really enjoyed our breakfast choices and the food was very good.