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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Property class: 3

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Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

An indoor swimming pool with clear glass walls, a view of the outside, and a lifeguard chair. - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
A hotel with a modern building, a parking lot, and a landscaped area with trees. - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
A bar area with a marble countertop, multiple bar stools, a television mounted on the wall, and a selection of bottles and glasses. - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
A hotel lobby with a black and white patterned carpet, brown leather chairs, a popcorn machine, and a stone wall with a television. - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
An outdoor patio area with tables and chairs, large umbrellas, and a brick building in the background. - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
Located close to Onondaga Lake Park and NBT Bank Stadium, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark provides a free breakfast buffet, a free roundtrip airport shuttle, and a grocery/convenience store. The on-site restaurant, Salt Stone lounge, offers dinner, light fare, and happy hour. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as laundry facilities and a fireplace in the lobby.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Free WiFi

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for 1 King Bed Non-Smoking

A hotel room with a large bed, a desk, a chair, and a TV.

1 King Bed Non-Smoking

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for 1 Double Bed, Mobility/Hearing Accessible Room, Bathtub w/Grab Bars, Non-Smoking

A bathroom with a bathtub, a sink, a mirror, and a towel rack.

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub w/Grab Bars, Non-Smoking

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

A hotel room with a large bed, a desk with a TV, a chair, and a window with curtains.

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a bed, a TV on a dresser, a lamp, and a door.

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a desk with a chair, a television, and a coffee maker.

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk with a TV, two chairs, and a window with curtains.

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a desk with a television, and a window with curtains.

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

A hotel room with a large bed, a desk with a TV, two chairs, and a window with curtains.

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

A hotel room with a large bed, a desk with a television, a chair, and a desk lamp.

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

A hotel room with a large bed, a desk with a television, a chair, and a desk lamp.

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

A hotel room with a large bed, a desk with a television, a chair, and a desk lamp.

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

About the neighborhood

Located in Liverpool, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is in the business district and near the airport. Armory Square is a notable landmark and some of the area's popular attractions include Rosamond Gifford Zoo and New York State Fairgrounds. Looking to enjoy an event or a game? See what's going on at NBT Bank Stadium or JMA Wireless Dome. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and ice skating. Visit our Liverpool travel guide
Map
441 Electronics Pkwy, Liverpool, NY, 13088

What's nearby

  • A park with a red and white striped cart, people walking, and trees.
    Onondaga Lake Park
    15 min walk - 0.8 miles
  • A small cabin by a lake surrounded by dense trees.
    Lake Onondaga
    1 min drive - 0.9 miles
  • A store named 'TASTE NY | I ❤️ NY' with shelves of products and a display of jars.
    Destiny USA
    4 min drive - 2.9 miles
  • A cable car system with multiple colorful gondolas against a blue sky with clouds.
    New York State Fairgrounds
    13 min drive - 10.3 miles
  • Hopkins Road County Park
    15 min walk - 0.8 miles

Getting around

  • Syracuse Regional Transportation Center
    8 min drive
  • Hancock Intl. Airport (SYR)
    8 min drive

Restaurants

  • Starbucks
    2 min drive
  • Denny's
    2 min drive
  • Dunkin'
    3 min drive
  • KFC
    3 min walk
  • Jersey Mike's Subs
    20 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salt Stone lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - June 2026
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from June 9 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day (maximum USD 500.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark have a pool?

Yes, this property has an indoor pool. The property will be renovating the pool from June 9 2026 to December 31 2026 (completion date subject to change).

Is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours, for a fee.

What time is check-out at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark located?

Situated near the airport, this hotel is within 3 mi (5 km) of Onondaga Lake Park, NBT Bank Stadium, and Destiny USA. Armory Square and The Oncenter are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

6.4

6.6

Cleanliness

5.8

Amenities

7.2

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 259 out of 1026 reviews
Rating 8 - Good. 200 out of 1026 reviews
Rating 6 - Okay. 196 out of 1026 reviews
Rating 4 - Poor. 176 out of 1026 reviews
Rating 2 - Terrible. 195 out of 1026 reviews

Reviews

Verified review

10/10 Excellent

Winifred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff provided outstanding service, and the location was central to food, the fair, and thrifting.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

NATALIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good staff
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pleasantly unbounded and freeing, I felt very comfortable Thank You 🙏
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities
The staff was very pleasant and the room was spacious.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Joanne

Liked: Staff & service
I would rate this hotel as a 2 star. I think there was a fire or going through remodel because it looks disorganized. Staff was very friendly and helpful, which is always nice to see.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great just need to do better check on cleaning but good stay there
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very good place to stay very convenient very clean. The pool and gym was under maintenance which was a huge disadvantages to me and my family I always get a hotel with a gym. I guess next time I need to call to make sure the gym is actually in working order.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Karen

Disliked: Amenities, property conditions & facilities
The hotel is undergoing renovations, it was not the best stay . When we finally got a room that was not under renovations . It was okay . The bed was comfy and the shower was good ,
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

ABIDEMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Convenient Parking Great Air conditioning Clean room but toilet rims and bed linen needs to be check for stains Rooms needs air fresheners for fresh smell
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little things like the TV remote didn’t work, and the AC was a bit loud, but the staff was friendly and the beds were great
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Kayla

Liked: Cleanliness, amenities
Room was clean, good air conditioning
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Emmanuelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Room was comfortable and friendly staff. The breakfast was good. Just wish they planned for busy period to have extra food and open the amenities. We almost didnt get breakfast and dining was close.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk agent, Taylor was very helpful and the staff were all very kind and smiled. That means a lot.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Shailesh

Liked: Cleanliness, staff & service, amenities
The hotel itself has is very nice. The rooms were spacious and clean. The bathroom was a bit congested. There was work going on at the property and so there was sound. To compensate the staff was very friendly and helpful. The hotel shuttle was driven by a very nice person who made you feel welcome. The front desk staff were also very friendly. The breakfast was nice! Would surely recommend.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Laurie

Liked: Staff & service, amenities
This property was fine to stay in however it does need to update their rooms. It does look like they are doing some work and the pool and workout area were closed down because they are updating it. If this hotel does some major changes, it could be a very nice hotel. The staff were very friendly and the driver to the shuttle was excellent.
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Everything felt wet including the carpet floor….they had a portable ac unit in the room that was very loud…bed was very hard, pillows had barely anything to them. Staff was friendly…
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Meagan

Liked: Staff & service
Rooms smelled musty. I bought a freshener. New rugs were clean and modern. Staff was nice. The portable air conditioner is fine but it takes up a lot of space. You should let the guest know the pool is closed.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! The room was clean, and the bed was super comfortable! The price was very within the trip budget, and I appreciate that in these more expensive times. The shower had great pressure, which doesn't happen in some hotels. My husband didn't care for the coffee, but he was a little late on the draw for getting it fresh. We will stay again!
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Room was clean, parking good although some large potholes needed to be avoided, construction buckling the entrance drive , construction noise during the day but evenings were quiet enough. Beds good.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Trixie Jo

Liked: Staff & service
Disliked: Property conditions & facilities
I stayed here for 2 nights with my husband. We are so happy that the staffs was so welcoming and greets you. We move here from Virginia and need a place to stay for 2 nights while we search for a place. It is an old place and it is charming but it can help a deep cleaning. We don't mind an old place, it is just that when we arrived, there are crumbs on the carpet, a used plastic knife under the table. I borrowed a vacuum to vacuum the place myself. The staff was kind enough to lend me a vacuum. That is all I like about the place, the staff are nice. The toilet is clean, but the shower curtain is moldy. I mean it is a very cheap place but, I hope they clean it good. That is all, the place needs a good cleaning and shampooing on the carpet.
Stayed 2 nights in Aug 2026
Verified review

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great but we came at 5:40pm our room was not ready. There was no remote in our room, the tub had hair in it. The gym and pool were closed. It was honestly upsetting the only thing that made it ok was the great staff
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Charlotte

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Taylor who worked at the front desk has amazing customer service skills. Always ready with a smile and wanting to help.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

JINKI

Liked: Staff & service
kind and helpful staff
Stayed 1 night in May 2026
Verified review

8/10 Good

Alcides

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. We had a problem with the AC in our room and they moved us to another room very quickly. The hotel went through recent renovations and it looks great. Breakfast was also good. Pricing is very reasonable. Totally will recommend it.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Jackson

Yes parking was great
Stayed 1 night in Mar 2026