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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Property class: 3

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Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
Property amenity - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
Lobby sitting area - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
Hypo-allergenic bedding, down comforters, desk, laptop workspace - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
Free daily continental breakfast - Randolph Hotel Liverpool/Syracuse/Airport West, Trademark (Liverpool)
Take advantage of free continental breakfast, a free roundtrip airport shuttle, and a fireplace in the lobby at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a 24-hour gym and a 24-hour business center.

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

King Room - Non-Smoking

  • Sleeps 4
  • Free WiFi

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4
  • Free WiFi

Deluxe King Room-Non-Smoking

  • Sleeps 4
  • Free WiFi

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2
  • Free WiFi

2 Double Beds, Non-Smoking

  • Sleeps 4
  • Free WiFi

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2
  • Free WiFi

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2
  • Free WiFi

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1
  • Free WiFi

About the neighborhood

Located in Liverpool, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is in the suburbs and near the airport. The Oncenter and Salt Museum are cultural highlights, and some of the area's attractions include New York State Fairgrounds and WonderWorks. Looking to enjoy an event or a game while in town? See what's happening at JMA Wireless Dome or NBT Bank Stadium. Enjoy the area's slopes with cross-country skiing, and don't miss out on the snowshoeing, ice skating, and snow tubing. Visit our Liverpool travel guide
Map
441 Electronics Pkwy, Liverpool, NY, 13088

What's nearby

  • Onondaga Lake Park
    Onondaga Lake Park
    15 min walk - 0.8 miles
  • Lake Onondaga
    Lake Onondaga
    1 min drive - 0.9 miles
  • Syracuse University
    Syracuse University
    12 min drive - 6.7 miles
  • Hopkins Road County Park
    15 min walk - 0.8 miles
  • Salt Museum
    3 min drive - 2.0 miles

Getting around

  • Syracuse Regional Transportation Center
    8 min drive
  • Hancock Intl. Airport (SYR)
    8 min drive

Restaurants

  • Jersey Mike's Subs
    20 min walk
  • Starbucks
    2 min drive
  • Denny's
    2 min drive
  • KFC
    3 min walk
  • Francesca's Italian Kitchen
    2 min drive

About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Hotel near Syracuse University
At Randolph Hotel Liverpool/Syracuse/Airport West, Trademark, you can look forward to free continental breakfast, a free roundtrip airport shuttle, and a fireplace in the lobby. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a 24-hour gym and a 24-hour business center.
You'll also enjoy perks such as:
  • Free self parking
  • A free area shuttle, an electric car charging station, and express check-out
  • A 24-hour front desk, multilingual staff, and meeting rooms
Room features
All 198 rooms include comforts such as pillow menus and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 43-inch TVs with premium channels
  • Wardrobes/closets, heating, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping center shuttle
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station, and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to June 30 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Thursday, Friday, and Saturday:
  • Dining venue(s)
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day (maximum USD 500.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Frequently asked questions

Is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours, for a fee.

What time is check-out at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark located?

Situated near the airport, this hotel is within 2 mi (3 km) of Hopkins Road County Park, Salt Museum, and Sainte Marie among the Iroquois. Onondaga Lake Park and Lake Onondaga are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

6.6

6.8

Cleanliness

6.0

Amenities

7.4

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 264 out of 1000 reviews
Rating 8 - Good. 198 out of 1000 reviews
Rating 6 - Okay. 198 out of 1000 reviews
Rating 4 - Poor. 168 out of 1000 reviews
Rating 2 - Terrible. 172 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Jackson

Yes parking was great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jigar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and Exceptional Service" My recent stay at the Randolph Hotel was a very good experience overall. As someone traveling through the Syracuse area, the location was unbeatable—situated right off the Thruway and only about a 10-minute drive from Syracuse Hancock International Airport (SYR).
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness
Everything was good, staff was amazing and helpful
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nickeisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good morning, it was an honor staying there staff very courteous and wonderful parking no issues rooms were clean I can’t complain about anything front desk you guys are amazing! 8 min airport ride can't beat that and I like that a lot of amenities are close by…5 star I'll definitely stay again!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels I have stayed in. The staff treated me like family. If I ever have to come back to Syracuse again, I would definitely stay here.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, amenities
The was spotless and the staff was great
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice people, good breakfast, right price.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Amanda

Clean room and staff was courteous
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, amenities
Rooms are spotless and the area and view are very nice. The staff is friendly and very helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Arun

Liked: Cleanliness, property conditions & facilities
Clean and peaceful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking , clean room and staff are friendly
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Super comfortable bed, clean rooms, friendly service.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the location n staff is always helpful
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so amazing, the peace and quiet. I was so relaxed and so was my guest that came to visit. Overall this will be my little getaway spot for a peace of mind.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Doris H

Disliked: Amenities
In total transparency the hotel is under massive renovation, keeping this in mind the beds are comfortable, the rooms are quite cold and the blankets/comforters are not enough but they do try. The breakfast is there but it is mainly waffles no eggs or anything that you cannot do yourself. Was it worth the money. No not in my opinion. Will it be in the future yes. This hotel will be worth it especially if they keep the staff they currently have.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Kolby

Liked: Property conditions & facilities
Nothing fancy, but the staff was nice and the atmosphere was calm
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly check in staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! Staff was friendly, very clean, very affordable, we recommend it! Over all 10!!!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n safe!!
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Jamie

Liked: Staff & service
Disliked: Property conditions & facilities
Its a good budget hotel if you need something cheap cost wise. The hotel could use an upgrade, the wall paper was peeling on the 4th floor ( unless its under construction and just no sign posted), not sure on the others. The room was clean, smelled fine as well. The bathroom stocked and beds neat, although the mattresses could use an upgrade, very dented in the middle. The HVAC unitnin the room is VERY noisy and did keep me up all night as it kicked on and off. The television worked but also could be upgraded to a smart tv. The big problem was the door lock was extremely difficult to get to work. I almost broke my hand trying to get it to lock. In general it got the job done and if i needed a low cost place to stay again I would.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, amenities
it was just what I needed for a one night stay. Clean, easy place to get to from off the thruway. Would definitely recommend to others
Stayed 1 night in Oct 2025
Verified

8/10 Good

Kaylee

Disliked: Cleanliness
Room was clean but outdated, hallways were dirty (although it was not filthy, they just needed a vacuum), no hot breakfast was offered, and the staff were very kind and let us check in early with no fee. Would return!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nostalgic property, a little out dated but still an excellent value. The employees were very nice.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
It's a warm clean place to sleep. There was okay internet, and no hot water.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Michelle

Liked: Staff & service, amenities
Staff is super nice!! Hotel has the makings to be a great hotel!! They need to have their hot water fixed and heat. As we had neither. Otherwise staff was super nice, room was clean.
Stayed 1 night in Nov 2025