Centro - Supmza 001 Vacation Packages for 2026

We spent 3 nights there. Staff are extremely helpful and nice. Hotel atmosphere is amazing. Rooms are very stunning! Location is good and in the main hotels road. It is 15 min drive to Tulum city centre. Is good for chill-time and not especial activity like party.

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.

It was heartbreaking to see that the beach was a total disaster. Sargassum, sandbags, smelly water made it impossible to walk the beach, let alone get in and swim. We had to hang out in the pool or go to Maroma Beach, which is a part of their package. The restaurant food was average, the breakfast and lunch buffet was terrible. They had a Mexican Fiesta Night and I got sick from the food and lost half of a day being in bed and close to the bathroom. The concierge pushed their "breakfast and property tour" and offered a "free" massage if we went along to see what El Dorado has to offer. I cancelled and said I'd pay for my own massage and the concierge was obviously upset with me and not nice after that. His manager also approached us as we were waiting in the lobby. The rooms are nice, the pool is awesome, the wait staff was great, it was a nice enough place but we will never go back.

This was my second time. I loved it before, so I decided to take my parents and siblings here too. Too many pools to enjoy. Amazing food and staff. I was platinum and I didn't know everything we can do with it. But even tho, everything was more than perfect.

Great activities for kids. The kid's club is available everyday with all new activities (face painting, clay making, pinaata making, tye dye shirt making, etc). Great theme nights. Food was quite good for an all inclusive. Limited vegan options but still manageable (you can request a food concierge at every restaursnt to help you with your choices / provide custom options based on your dietary needs - no added charge). Beach had a moderate amount of seaweed which is typical of the region. Two biggest cons are limited restaurant availibility (one or two are closed each night) and the rush job on the rooms - a minor detail but you do notice these details if you look for them. Overall this was great value for the money. Shout out to Erick and Julio from the Kabhki restaurant and Juan from seaside.