Excellent hotel, staff are brilliant, polite and cannot do enough for you. Could not recommend this place highly enough. The only criticism is that the seaweed accumulates on the beach which can lead to an unpleasant smell.
Privilege Aluxes was impressive! I was honestly surprised. This far exceeded our expectations. The resort is extremely clean. We opted for the all inclusive option for alcohol purposes. Figured it would cost more to buy drinks without. We were pleasantly surprised. The food was good and options plentiful. ...
Loved this resort!! The staff was friendly and accommodating, rooms were clean and the beach area was absolutely beautiful. We will be booking this resort again soon.
The rooms need improvements. The bathroom is small.
This was such a nice surprise. A wonderful B&B atmosphere. The staff were so welcoming and accommodating and the house is beautifully kept and charming. I totally recommend it. A++
The hotel is beautiful. Not too big and cozy. The ocean view room we had was amazing with the ocean view and easy access to the white sand beach. Buffet was awesome and delicious. And the staff is welcoming and all the time ready to help. We recommend this hotel 100%
It was our second visit to this resort in the past 9 months. We obviously enjoy it; however, it lacked the charm this time. It didn’t feel like Mexico, we could have been in Florida or California. There were very little Mexican accents. No local music, or even many traditional Mexican food options ...
The only thing that I didn't like was that there was no cushions on the sun beds besides that everything else was fantastic.
Simply paradise with top of the line service. Expensive but you are so wrapped in beauty and elegance that you forgive it
The service,food and room was awesome!! Everyone was always ready to wait on you and the food was very good! We loved the oceanfront room with hot tub too!
It’s was beautiful all the staff way very friendly and helpful l loved our stay
I LOVED THE HOTEL. ESPECIALLY THE STAFF WHO ARE ALL SO FRIENDLY. BELIEVE OR NOT THAT MAKES A HUGE DIFFERENT. IF YOU WANT AN AMAZING TIME IN CANCUN, PLEASE GO TO SECRETS!!!!!
We loved that it was very clean, laid back and friendly
Most of the staff is nice and have good customer service, however there is that person that always ruin the good service. In the lobby the persons in check in area, are not the friendly ones. I did not like the way check in is done. They make you wait until 3:00pm to give you your room, even if the ...
Didnt like that there’s only 2 sets of elevators for the entire resort and they are super slow! But other than that it’s extremely perfect perfect views and clean outside beach spot.
My friends and i really enjoyed this resort. Food was great, drink were delicious, and staff was very friendly and attentive.
This property is amazing, one of the best, if not the best in Cancun. The food and drinks are amazing and lots of varieties to choose from. The staff is amazing, thoughtful, and extremely hard working and you truly feel welcomed. The rooms and condition of the hotel are beautiful and clean, the smell ...
Service was excellent and place was clean. I enjoyed the beach. I recommend they add more evening entertainment like cluub or live music.
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