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Occidental Tucancún All Inclusive

Property class: 3.5

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Photo gallery for Occidental Tucancún All Inclusive

A resort pool area with lounge chairs, umbrellas, and a building with multiple floors. - Occidental Tucancún All Inclusive (Cancun)
Property video
A family dining at a restaurant with a tiled floor and ceiling fans. - Occidental Tucancún All Inclusive (Cancun)
A gazebo with a circular roof, surrounded by palm trees and a view of the ocean. - Occidental Tucancún All Inclusive (Cancun)
A hotel room with two beds, a desk, and a chair. There is a view of the ocean through a large window. - Occidental Tucancún All Inclusive (Cancun)
Located close to Luxury Avenue Shopping Mall and Marlin Beach, Occidental Tucancún All Inclusive provides a free breakfast buffet, 3 poolside bars, and a swim-up bar. Treat yourself to thalassotherapy, a body wrap, or a massage at Zenserenz, the onsite spa. Be sure to enjoy Mexican cuisine at one of the 4 on-site restaurants. Enjoy the health club, as well as activities like basketball and beach volleyball. Free in-room WiFi is available to all guests, along with a grocery/convenience store and a terrace.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premium Room, Sea View (Level)

A hotel room with a large bed, a desk with a chair, a view of the ocean, and a painting on the wall.

Premium Room, Sea View (Level)

8.0 out of 10
Very good
(22 reviews)
  • Sea view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

A hotel room with a large bed, a wooden nightstand, a chair, and a desk.

Double Room

7.8 out of 10
Good
(181 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View

A hotel room with a large bed, a desk with a coffee maker, a TV, and a balcony with a view of the ocean.

Double Room, Sea View

8.2 out of 10
Very good
(146 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, Oceanfront (Level)

Room

Premium Suite, Oceanfront (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

A hotel room with two beds, a wooden chair, a desk, and a view of the sea.

Family Room, Oceanfront (Premium Level)

8.8 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 129 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Located on the beach, Occidental Tucancún All Inclusive is in Zona Hotelera, a walkable area in Cancun with great shopping. Luxury Avenue Shopping Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Marlin Beach and Delfines Beach. Aquaworld and El Rey Archaeological Zone are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500

What's nearby

  • A beach with white sand and turquoise water, with buildings and umbrellas in the background.
    Marlin Beach
    3 min walk - 0.2 miles
  • A beach with thatched umbrellas, palm trees, and a flag on the shore.
    Hotel Zone Beaches
    3 min walk - 0.2 miles
  • A canal with a Ferris wheel in the background, surrounded by shops and restaurants.
    La Isla Shopping Mall
    14 min walk - 0.8 miles
  • Kukulcan Plaza Shopping Mall
    1 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    20 min drive

Restaurants

  • Capuchino Bar
    8 min walk
  • El Fish Fritanga
    7 min walk
  • Ilios Restaurant
    9 min walk
  • Don Julio Restaurant
    6 min walk
  • Hacienda Sisal
    5 min walk

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Occidental Costa Cancún All Inclusive
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  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.2 out of 10, Very good, 2,984 reviews
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Property amenities

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.63 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Occidental Tucancún All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Occidental Tucancún All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Occidental Tucancún All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Occidental Tucancún All Inclusive?

Check-out is at 11 AM.

Are there all-inclusive benefits at Occidental Tucancún All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Occidental Tucancún All Inclusive Reviews

7.8

Good

8.2

Cleanliness

7.8

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 556 out of 1357 reviews
Rating 8 - Good. 330 out of 1357 reviews
Rating 6 - Okay. 252 out of 1357 reviews
Rating 4 - Poor. 115 out of 1357 reviews
Rating 2 - Terrible. 104 out of 1357 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is awesome as always friendly staff and food was great. And great view from the room
Stayed 8 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff always waiting to assist you
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly & helpful. Customer service oriented. Will definitely stay here again.
Stayed 11 nights in Oct 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Lots of Mexican nationals. Not many Americans or Canadians at the resort. Food could use improvement. Italian El la carte was the best. Location is great.
Stayed 10 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice, what we really appreciated was the free parking we got. If you check in early (before 3 pm) you get your bracelet and can have lunch or enjoy the property - even you can't go in your room. If you come we highly recommend to choose a room with a balcony and sea view - it is spectacular and you will not regret the extra pay. they have 3 pools, one is for adults only, and what is also very convenient you can quickly go down to the ocean and swim, shower off and head back to a relaxing lounger either at the pool or the sand. they have a wonderful snackbar open 24/7 where you can also get really great coffee. We loved our stay and extended our trip, as we liked it so much.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love ocean view
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were nice and pools were always a good relaxing temperature.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and helpful staff. Shoutout to Moses in the buffet room.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in July 2026 and everything was absolutely beautiful, the staff were very kind and always willing to assist.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel on very short notice and had two different reservations. We cannot thank the staff at the hotel enough for all their help and how wonderful they were. They really went out of their way to make our stay super nice, and since we had to move the rooms at one time, we even got an upgrade to an ocean front suite. All I can say they went out of their way to make it a great stay, that alone would be a reason for us to come here again. We enjoyed the a la carte restaurant we went too (only make sure you are there at 9 am to sign up for it). The buffet was nice too and we loved that they have the special coffees there. the pool area was great and what we really liked was that the beach was really kept clean too - as when we walked up and down from our hotel, there were some areas which still had more seaweed around, as where in front of our hotel it was very clean. Thanks a lot
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and comfortable, although the hotel is a little older. This did not bother me at all. The breakfast was very good, with a great variety of choices every morning. The only thing we didn’t like Italian restaurant. Just didn’t like tastes of the food that we order. My favorite part of the hotel was definitely the bars! The staff at all the bars were absolutely amazing, friendly, and professional. They truly deserve five stars for their excellent service. The bartenders and staff made the experience special and were the highlight of my stay. Overall, I had a very good experience and would happily recommend this hotel. ⭐⭐⭐⭐⭐
Stayed 10 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Everything is great including the airport shuttle.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff with lots to do. Just go, relax and have fun. Cheers
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, good food
Stayed 4 nights in May 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Staff and location were great. Comfortable bed with great views. Food was average at best, high pressure to book sales meeting for timeshare purchase,
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff always helping and the attention was great making sure we were good and pretty nice staying the room was clean and fresh the food was good plusss the special restaurants were awesome just make sure to make reservations before hand shout out to Carlos from the restaurant “Mexico lindo” great food and drinks were amazing
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything nice I want to come back good experience
Stayed 6 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and outdated, The Staff was not helpful and food was bad at the Italian restaurant and both of the buffets. The only good restaurant was Mexico Lindo food was delicious and the server was amazing and helpful. The drinks from the bars were ok...It was not what I expected from the photos and others reviews.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to come to with family young and old. Despite the standard room I had being dated, it was clean and comfortable to sleep and relax in. There were plenty of lounge chairs available at the pool and beach. The shows were amazing especially the Michael Jackson show. Overall, it was a great stay
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing missing was the balcony curtains they were very dirty looked really bad. Everything else was very clean.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been going for the past 5 years, probably 12 times and I see the same staff working there. The front guys great me with a smile and I'm always happy to see them. Jose the concierge leads me to my room and asks if I need any beverages or witch restaurant I want to make reservations to. Throughout my vacation he follows up and makes sure my stay is pleasant. The bartenders know your drinks and even will bring them to you as your drink is empty. I love this place!
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness
Room was clean, staff wasn’t very amicable and the food was most of the time cold in the buffet and we could only make 2 restaurant reservations for our whole stay there is only 2 buffet restaurants for all the people in hotel and only one of those was open for dinner, won’t be back to the hotel! There was several couples that saw the same things we did and they weren’t happy either
Stayed 5 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
You get what you pay for. I wish they had more options for vegetarian people (if you're vegan don't even think about staying here). They ran out of glasses in the bar pretty frequently, they're understaffed. The restaurants were pretty lame, the italian one ran out of PIZZA!!! at 9 pm, and it wasn't even good. On the other hand, the staff were pretty friendly and nice, even considering the amount of people they had to attend.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good, with a nice variety of options. Also variety of drinks was ok. Staff was kind and helpful. It would be nicer to have more places with shadow on the beach. The only downside was the somewhat persistent push to become members or purchase additional packages. This also took up quite a bit of our time, when all we really wanted was to relax and enjoy our time there.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! It’s small enough that it was no problem going back and forth from the beach/pool area up to the room. Shower could use some upgrading but otherwise had no complaints. Staff were amazing and the food was good for what it was. Nothing fancy but as far as all inclusive buffets go it was great. Looking forward to coming back!
Stayed 8 nights in Mar 2026