Vacation Packages to Quintana Roo for 2026

They need to have more events inside the hotel. The food at the restaurants are not that great, very small portions but the buffet is very good. If you need something in your room they come very fast. Don't lose your key or you end up paying $200 for another key. The service at the pools are very good or any bars are very good. Tip them good and you will get a great service.

Hotel check in was not great, the location was good, the beach view was nice also the bar too including the room.

Great

Overall, we had a good stay, but it wasn’t a great one. Some of the issues were out of the resort’s control, like the seaweed, but others could have been improved. We’ve stayed at several all-inclusive resorts in Cancun, and our favorite is Secrets Maroma. Compared to that, The Haven felt a little run down. The elevators weren’t working, which wasn’t a huge issue by itself, but having to walk up three flights of stairs to the restaurants and two flights every time we went to our room became frustrating. The food was probably the biggest disappointment. I actually thought the room service steak was much better than the steak at the steakhouse. The Japanese restaurant was the best meal we had, but reservations were required. We tried every restaurant, and a couple were so disappointing that we left before finishing our meals. Unfortunately, when we wanted to go back to the Japanese restaurant, we couldn’t because we didn’t have a reservation. The pools were excellent, and the atmosphere was one of the highlights of the resort. There was a quiet pool for relaxing and another with music and a more lively vibe, so it was easy to find the atmosphere you were looking for. The beach itself was beautiful, with plenty of lounge chairs available. The only downside was the seaweed. It was extremely heavy during our stay, and as it piled up, it began to rot and smell. That’s obviously not something the resort can control, and if the seaweed hadn’t been so bad, the beach is awesome.

I completely enjoyed myself. It was very relaxing and everything was excellent.