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Haven Riviera Cancun - All Inclusive - Adults Only

5.0 star property
Adults-only beachfront paradise where travelers can enjoy crystal-clear waters by day and vibrant nights under the stars, with rejuvenating spa treatments available

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Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

4 outdoor pools, free cabanas, pool umbrellas - Haven Riviera Cancun - All Inclusive - Adults Only (Cancun)
Property video
7 restaurants, breakfast, lunch served; local and international cuisine - Haven Riviera Cancun - All Inclusive - Adults Only (Cancun)
4 outdoor pools, free cabanas, pool umbrellas - Haven Riviera Cancun - All Inclusive - Adults Only (Cancun)
Serenity Club Partial Ocean View 2 Queen Beds Junior Suite | Balcony view - Haven Riviera Cancun - All Inclusive - Adults Only (Cancun)
Haven Riviera Cancun offers adults beachfront relaxation with hydrotherapy spa treatments. Enjoy cocktails at three swim-up bars, local cuisine, Pilates, or tennis. Guests praise the dining, breakfast, and pool area.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View

9.2 out of 10
Wonderful
(44 reviews)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Sofa bed
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

9.4 out of 10
Exceptional
(341 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 63 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Romance Junior Suite Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Partial Ocean View

9.6 out of 10
Exceptional
(38 reviews)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 63 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Junior Suite, 1 King Bed, Garden View (Swim out)

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Garden View (Swim out)

9.4 out of 10
Exceptional
(36 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

View all photos for Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(68 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 63 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Romance Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(58 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 63 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Serenity Club Junior Suite Ocean Front

Serenity Club Junior Suite Ocean Front | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(82 reviews)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Serenity Club Romance Jr Suite Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Romance Jr Suite Ocean Front

9.6 out of 10
Exceptional
(20 reviews)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed
  • Sea view

View all photos for Serentiy Club Junior Suite Swim Out Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serentiy Club Junior Suite Swim Out Ocean Front

9.6 out of 10
Exceptional
(31 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

9.6 out of 10
Exceptional
(44 reviews)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, One Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, One Bedroom, Master Suite, Ocean Front

10.0 out of 10
Exceptional
(14 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
  • 116 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Serenity Club, Two Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Two Bedroom, Master Suite, Ocean Front

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
  • 168 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Ocean view

View all photos for Presidential Suite (Serenity Club Ocean Front)

Presidential Suite (Serenity Club Ocean Front) | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite (Serenity Club Ocean Front)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Kitchen
  • 228 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Pure Wellness Junior Suite Partial Ocean View

Pure Wellness Junior Suite Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Pure Wellness Junior Suite Partial Ocean View

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Serenity Club Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View King Bed Junior Suite

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

View all photos for Serenity Club Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View King Bed Junior Suite

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Serenity Club Ocean View 2 Queen Beds Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View 2 Queen Beds Junior Suite

7.8 out of 10
Good
(11 reviews)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Ocean view

View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Partial sea view

View all photos for Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Partial sea view

View all photos for Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Partial sea view

View all photos for Junior Suite, 2 Double Beds, Partial Ocean View

Junior Suite, 2 Double Beds, Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 2 Double Beds, Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Located on the beach, Haven Riviera Cancun - All Inclusive - Adults Only is in an area with good airport proximity. Xoximilco is a popular attraction and the area's natural beauty can be seen at Delfines Beach and Puerto Morelos Beach. El Rey Ruins and Aquaworld are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and ecotours nearby. Visit our Cancun travel guide
Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

What's nearby

  • Breathtaking
    Arrecife de Puerto Morelos National Park
    2 min walk - 0.1 miles
  • El Rey Ruins featuring a ruin
    El Rey Ruins
    27 min drive - 11.4 miles
  • Playa Delfines showing general coastal views, a sandy beach and tropical scenes
    Delfines Beach
    27 min drive - 11.6 miles
  • Aquaworld showing signage
    Aquaworld
    32 min drive - 14.2 miles
  • Cancun_LaIslaShoppingMall_6075610_190
    La Isla Shopping Mall
    37 min drive - 16.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    16 min drive

Restaurants

  • Grand Lobby Bar
    13 min drive
  • The Grill
    15 min drive
  • Boulangerie
    13 min drive
  • Lobby Bar
    14 min drive
  • Grand Central Buffet
    14 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Luxury all-inclusive property near Xoximilco
At Haven Riviera Cancun - All Inclusive - Adults Only, you can look forward to a free breakfast buffet, an adjacent golf course, and a nightclub. With a beachfront location, free beach cabanas, and a beach bar, this property is the perfect place to soak up some sun. Treat yourself to a sports massage, aromatherapy, or a manicure/pedicure at the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. The 24-hour gym offers yoga classes and fitness classes; other things to do include basketball, beach yoga, and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 swim-up bars and 3 poolside bars.
You'll also enjoy perks such as:
  • 4 outdoor pools along with 3 swim-up bars, free cabanas, and sun loungers
  • Free self parking and valet parking
  • An outdoor tennis court, an electric car charging station, and an outdoor pickleball court
  • Massage treatment rooms, a water dispenser, and multilingual staff
  • Guest reviews speak highly of the dining options, breakfast, and pool
Room features
All 435 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • 50-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agua Bendita
  • Olios
  • Satsu
  • Tahani
  • Vora Mar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Hot tub
  • Karaoke
  • Nightclub
  • Outdoor pickleball court
  • Outdoor tennis court
  • Pilates classes
  • Table tennis
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (20,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

Does Haven Riviera Cancun - All Inclusive - Adults Only have a pool?

Yes, this property has 4 outdoor pools. Pool access is available 24 hours a day.

Is Haven Riviera Cancun - All Inclusive - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Haven Riviera Cancun - All Inclusive - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Haven Riviera Cancun - All Inclusive - Adults Only?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Haven Riviera Cancun - All Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, aerobics classes, bartending classes, and more.

Where is Haven Riviera Cancun - All Inclusive - Adults Only located?

Located in Cancun, this beachfront property is next to a golf course, 4.1 mi (6.6 km) from Xoximilco, and within 16 mi (25 km) of Delfines Beach and Puerto Morelos Beach. El Rey Ruins and Aquaworld are also within 16 mi (25 km).

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Reviews

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 3651 out of 4942 reviews
Rating 8 - Good. 837 out of 4942 reviews
Rating 6 - Okay. 257 out of 4942 reviews
Rating 4 - Poor. 96 out of 4942 reviews
Rating 2 - Terrible. 101 out of 4942 reviews

Reviews

10/10 Excellent

Andrzej Konrad

Liked: Cleanliness, amenities, property conditions & facilities
Great and friendly staff great amenities most time great food
Stayed 14 nights in Jan 2026

10/10 Excellent

Wanda

Liked: Cleanliness, amenities, property conditions & facilities
The staff was super friendly and the resort was very clean
Stayed 5 nights in Jan 2026

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and the staff was very friendly and helpful.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and the staff is amazing!
Stayed 5 nights in Dec 2025

10/10 Excellent

Taylor

Liked: Cleanliness, amenities
Staff was all friendly and extremely helpful. Rooms were beautiful and food was excellent
Stayed 6 nights in Dec 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and staff was very friendly and helpful.
Stayed 5 nights in Jan 2026

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and incredible staff - especially Mar, Moises, Alma, and Ernesto! They all went above and beyond to make our stay enjoyable and relaxing, and very entertaining!!! Would stay here again!
Stayed 4 nights in Jan 2026

8/10 Good

Sherine S

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Great amenities. Good food. Our butler, Candido, was fantastic.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
awesome customer service great food clean and upscale room (we had swim out) Wonderful stay!
Stayed 4 nights in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very enjoyable. And this spa was excellent.
Stayed 7 nights in Jan 2026

10/10 Excellent

stephannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful rooms, lots of food options for vegetarians
Stayed 6 nights in Nov 2025

10/10 Excellent

alice

Liked: Staff & service, amenities, property conditions & facilities
Great resort with top shelf service!
Stayed 4 nights in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Lots of great staff… Example: Maria, Angel (Papazito), Ricardo (I think that is his name) from the Mediterranean restaurant, Sandra, The coffee shop employees, etc, were very friendly.
Stayed 4 nights in Jan 2026

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fun, and modern. Food was ok, but all in all great place and really friendly staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Prakavi

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place & good food options
Stayed 4 nights in Dec 2025

8/10 Good

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very spacious and so our group had beautiful views. The beach was clean and plenty of seating. The pools were fun and there were options for a crazy day it a quiet one.
Stayed 5 nights in Jan 2026

10/10 Excellent

Darrel

Liked: Cleanliness, amenities, property conditions & facilities
Service was great. Room was very clean. All staff was very friendly.
Stayed 4 nights in Jan 2026

10/10 Excellent

Radmila

Liked: Cleanliness, property conditions & facilities
One of the top hotels in Mexico that I highly recommend. The services are exceptional, the hotel is stunning, the food is exquisite, and the staff are incredibly friendly and accommodating.
Stayed 2 nights in Jan 2026

10/10 Excellent

Carolee Junk

Liked: Cleanliness, amenities, property conditions & facilities
The staff was awesome.
Stayed 8 nights in Jan 2026

10/10 Excellent

Zehra

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely the best experience ever. The food , the cleanliness, the staff and the beach was all beyond perfect.
Stayed 5 nights in Dec 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Excelent room. Friendly staff. Good food Lots to do!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Lyle

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff, good food and a very relaxing stay! Mar and Angel did a great job at keeping the activities interactive at the main pool and in the evenings while the quiet pool stayed relaxed. W
Stayed 7 nights in Jan 2026

10/10 Excellent

Venus U

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to this place the new year celebration. I appreciate all the staff, they are very helpfull, The food was delicious😍. We also enjoy the beach it was super amazing
Stayed 5 nights in Dec 2025

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities
First and foremost, the food is incredible! The staff are so welcoming and hospitable, their attention to detail is well noted. The grounds are well kept. Lots of activities. My 2nd time here and it'd be hard to choose a different resort to stay at when I'm in Cancun.
Stayed 4 nights in Jan 2026

8/10 Good

Nicolas

Liked: Cleanliness, amenities, property conditions & facilities
The swim out room was incredible. The pools were beautifully designed and the mango margaritas were super nice!
Stayed 5 nights in Dec 2025