Vacations Close To Plaza Caracol Mall

Good value for money.

No comment

Everything was amazing

The Expedia listing shows 14 restaurants and 13 bars, but for the average visitors, you only have access to half that. And the resort pool is nice, but also only have access to half the resort. The resort is dated, its almost 50 years old, and needs improvement. The ac in our room was on 24 hours, and barely kept the room almost comfortable. At night, the air flow from ac was very minimal, almost no circulation of the air. The bathroom in our room, the door to entyr was blocking access. And the tub ledge was dangerous, trying to get in and out of tub was hard. The ledge was about 20 - 24" high, and about 6 - 8" wide, and made tub was slippery. Very hard to get in and out of tub. The elevators were hot, no airflow or ac in them. The hallways thru building was warm. The main lobby in pyramid was warm, and even the employees in the main entry were hot. They try to sell you a membership, and tell you there are 22 restaurants and bars, but only available if you buy the club package. We have been to several resorts in Cancun, and this so far was the worst. We went because we are looking for a place to take family and grandkids next summer and I thought with all the restaurants and bars, would be a good choice. But definitely not. Other couples we talked with said the same.

Wonderful service and a great atmosphere. This was our 2nd time to stay there in last 6 months. Never disappointed. Only two little issues this time. The bar area was only stocked one time in 4 days. We ran out of coffee the 1st night so we had to get it from Room Service the remainder of the stay. One time I met the bar stocker in the hall and asked for coffee and he wound up giving me two decafs and pretending like it was regular coffee. Dining was absolutely wonderful with the exception of the Black and White steakhouse. I have never seen a ribeye that you cannot cut with a knife. They offered another steak but they said the recent meat shipments from the supplier were extremely tough.. they tried to make it right but there's nothing they could do. We will definitely go there again but it just wasn't quite as perfect as the first time.we stayed there.