Vacations Close To Ultramar Ferry Puerto Juárez

The hotel and staff was amazing nice and incredible.

Staff was not friendly towards white people

c

Amazing stay. Would definitely do it all over again!

First I want to just say I will never go back to this Resort again in my lifetime. It was not what I expected for my 55th Birthday Celebration not at all. Food was horrible I had to tip just to get a good waiter to serve me every day my breakfast so I could have something good to eat like bacon because it wasn’t served on the buffet in the morning with my omelette. Also if you don’t make reservations for dinner by 9am at any 3 of their restaurant. You will Only eat at the Buffet. The resort lost power on Thursday and I had finally gotten to eat at their Brazilian steakhouse, but it was so smoky couldn’t eat dinner due to them not having electricity. I had to go back to my room. Not a good vacation and Plus they will try to talk to you about some type of timeshare thing but tell you it’s not. I give this place a ⭐️⭐️⭐️

The property grounds, lobby, facilities, restaurants and service within the restaurants, pools and bars are all wonderful. The food is very good quality and tasty within the restaurants and coffee bar in the lobby. Room service has extremely limited choices, no hot breakfast or cook to order breakfast which is when I wanted it the most. They are getting 4 out of 5 for the following reasons: We had some issues with our room which included, room requests not be honored, cleanliness, empty coffee packet or coffee missing altogether, broken outlets, stained bedding sheets, empty cans left on balcony, some type of smudge of sticky dirt left on one of our articles of clothing by maintenance (which they denied) and a balcony door which would not close all the way, and couldn't be fixed until the following day, leaving it to where we had a gap in the balcony door overnight. I know these seem like minor issues; however, they added up to larger dissatisfaction and inconveniences during our 7 night stay. What disappointed us more is the way the Customer Support attempted to resolve it. I wasn't asking to get a refund or discount, or have the room upgraded for free. All I was asking for the remaining 4 nights of our stay was to have access to benefits given to their Elite Members. Restaurant reservations, which they did for 3 nights but would not grant Elite Pool access, Elite Restaurant / room service access, or the amenity gift bag.