Vacations Close To Plaza Las Americas

Si

I loved the place. It was one of my favorite trips I been on. It's definitely a place to let some of your inner thoughts out and be free. My only small problems were the gym were closed for renovations and I feel like the bar and the pool both close way too early. But besides that I definitely will be back. I had a blast.

My stay at Garza Blanca Cancun was unfortunately very disappointing, despite the resort itself being beautiful. One of the biggest issues was how pushy employees were about selling spa packages and promoting timeshare-related services. It became frustrating trying to simply enjoy breakfast, the pool, and the amenities without constantly being approached. The most upsetting experience involved a member of the security staff on the rooftop. My friend and I are two adults. She went to the restroom, and when I could not find her afterward, I checked our room and the lobby before returning to the rooftop. The security employee I encountered was extremely rude, disrespectful, and judgmental about the situation instead of simply assisting me. I made a formal complaint to management because I felt the way I was spoken to was completely inappropriate. I wasn’t asking for compensation or anything excessive—I simply wanted an apology. Instead, the manager on duty told me he could not make an employee apologize if the employee did not feel it was necessary. My complaint ultimately went nowhere. For a resort that presents itself as a luxury, all-inclusive experience, I expected much better customer service. The property is beautiful, but the aggressive sales tactics and the way my complaint was handled seriously affected my overall experience.

This place was AWESOME. All the staff were above and beyond helpful and not just that but fun and interactive too! My friend and I stayed for 5 days and we never got bored, there is so much to do from parties to water/beach sports, and many nice restaurants. I would definitely recommend this hotel!

Overall our stay was enjoyable and the staff was very accommodating. Complaints were negligible but evident, the toilet seat was very loose, a few outlets in the room would not work, the USB ports between the beds were broken and the ceiling fan seemed to only randomly work and I presume the humid air impacted the touchpad numbers on the room safe as they had to be pushed very hard in order for the safe to be utilized.