I have stayed at your hotel about six (6) times since it was remodeled. My first stay was when it was still the Serrano. It is always very pleasant and comfortable. I love the design, and the front lobby area. The staff is always very friendly, from the front desk to the door hop, to the cleaning ...
We were in SF for a show at the Orpheum Theater. Since the hotel is right across the street from Orpheum theater, it made it very convenient. Overall stay is good. The bathroom is a bit tight.
They have parking on site for a fair price. Very convenient for staying at the hotel. They have a bar and lounge available. The food from the bar and lounge is pretty good. The bed was comfortable. Lots of charging stations for phones in the room. Overall it was a comfortable room. Location close ...
We stay here often. The location is perfect and the bar seat by the window is a perfect place to have a glass of wine and snack after a long day in the city. This hotel is beautiful during the holidays too!
I had a great stay at the Hyatt. The staff was incredibly nice and helpful. The chef sent up free dessert and a free bottle of wine to my room one night. Would definitely come back.
Location and staff, amenities. Friendliness of baggage service
It was close to the places I wanted to visit. It was very clean and the room was very cozy. I would love to stay there again.
If going to the new chase center, the muni light rail comes within a hundred yards. Newly renovated rooms and overall. Next to the Nordstrom flag ship store. A few blocks to union square. Also a block away from BART.
The hotel is right next to the BART station which is great. The views from the Bay View room were awesome! The street noise was a bit loud but expected being in the city. We would stay here again.
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