Wonder Lake Vacations

Room was nice and spacious

The Hotel is Amazing!! Very Clean & Fresh Fragrance Smell when you walk in. Rebecca the concierge is Awesome!! She answered all questions about The Hotel and The City!! the rooms are very spacious and clean, comfortable bed no issues at all. Breakfast Top Tier!! I love the location of the hotel one block away from Michigan Ave/magnificent mile (Nice Shopping District) The location of the hotel is perfect because it wasn’t on the busy strip of the shopping.!! it’s quiet. Two minutes to The Biggest Starbucks 5 levels that was Awesome & 5 minutes from The River Walk, it’s a sweet spot location!!! The Hotel Rooftop ( restaurant & bar) the View is Beautiful!!! I would DEFINITELY stay here Again!!

There were a couple of things about this hotel that threw me for a loop (no in room coffee machine -- but plenty of coffee at the bar with choice of skim, half and half and cream; you first encounter the bar versus the registration area), but I would definitely stay here again, and for that I compliment the staff. Fatima greeted us at check in and immediately noticed my daughter had mobility issues and offered to change our room for an accessible one. Since this was my first overnight trip with my daughter I hadn't even thought of that! I appreciated that she saw a way to make our stay better and made it happen. Fatima also always had a smile on her face when we saw her and was always ready to answer any question. I didn't get the name of the doorman we interacted with the most (but I did get a photo with him!), which I regret. He was an older many who worked day shift and he touched my heart when he stayed by my daughter while I went to get our car from the parking garage. He didn't have to do that. The people definitely made this staff wonderful!

This amenities were subpar. They do not offer complimentary breakfast despite charging a $30/ day urban experience fee.